Agentic AI Forward Deployment Engineering Lead

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{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<div><strong>Customer Discovery &amp; Solution Design</strong>\n\n<li>Lead workshops and discovery sessions with enterprise customers to understand business processes, operational workflows, KPIs, customer journeys, and automation opportunities.</li>\n<li>Translate customer requirements into scalable Agentic AI architectures and implementation strategies.</li>\n<li>Design end-to-end AI agent workflows including intents, reasoning flows, tool usage, integrations, escalation paths, guardrails, and governance controls.</li>\n<li>Create comprehensive solution blueprints, functional specifications, and implementation plans.</li>\n<li>Identify risks, dependencies, and technical constraints early in the engagement lifecycle.</li>\n\n<strong>Forward Deployment Leadership</strong>\n\n<li>\n<p>Own the end-to-end delivery of customer deployments from kickoff through production launch.</p>\n</li>\n<li>Act as the technical delivery lead coordinating activities across Product, Engineering, Integration, QA, and Customer Success teams.</li>\n<li>Drive project execution, milestone tracking, issue resolution, and stakeholder communication.</li>\n<li>Ensure deployments are delivered on schedule with high quality and minimal rework.</li>\n<li>Provide hands-on guidance during complex implementations and critical customer engagements.</li>\n\n<strong>Integration &amp; Technical Architecture</strong>\n\n<li>Define integration strategies across enterprise systems including CRMs, ticketing platforms, customer data platforms, APIs, internal tools, and third-party applications.</li>\n<li>Collaborate with customer engineering teams to validate technical feasibility and implementation approaches.</li>\n<li>Review integration designs, data flows, security requirements, authentication models, and operational readiness plans.</li>\n<li>Support implementation teams in troubleshooting and resolving complex technical challenges.</li>\n\n<strong>Quality &amp; Deployment Excellence</strong>\n\n<li>Own deployment quality and customer acceptance criteria.</li>\n<li>Partner with QA teams to define comprehensive test plans, validation scenarios, and success metrics.</li>\n<li>Conduct end-to-end workflow validation, agent behavior reviews, and production readiness assessments.</li>\n<li>Establish best practices for reliability, observability, governance, and performance monitoring.</li>\n<li>Ensure solutions meet enterprise standards for security, compliance, scalability, and auditability.</li>\n\n<strong>Customer Partnership &amp; Strategic Advisory</strong>\n\n<li>Serve as the trusted technical advisor for customer stakeholders across CX, Operations, Product, Digital Transformation, and Engineering teams.</li>\n<li>Present architectural recommendations, implementation roadmaps, and optimization opportunities.</li>\n<li>Guide customers on Agentic AI best practices, governance frameworks, and operating models.</li>\n<li>Drive executive-level discussions around automation strategy, ROI, and adoption.</li>\n\n<strong>Continuous Improvement</strong>\n\n<li>Develop reusable deployment playbooks, implementation frameworks, and solution templates.</li>\n<li>Capture lessons learned and establish best practices across customer deployments.</li>\n<li>Collaborate with Product and Engineering teams to influence platform enhancements based on customer feedback and implementation experience.</li>\n<li>Stay current with advancements in Agentic AI, LLMs, workflow orchestration, and enterprise automation technologies.</li>\n\n</div>"
    },
    {
      "text": "Requirements",
      "content": "<div>\n\n<li>\n<p>6–12 years of experience in Solution Architecture, Enterprise Delivery, Implementation Consulting, Professional Services, or Technical Program Management for SaaS or AI platforms.</p>\n</li>\n<li>\n<p>Proven experience leading complex enterprise software deployments and customer implementations.</p>\n</li>\n<li>\n<p>Strong ability to gather business requirements and translate them into scalable technical solutions.</p>\n</li>\n<li>\n<p>Experience managing cross-functional delivery teams across engineering, product, QA, and customer-facing functions.</p>\n</li>\n<li>\n<p>Deep understanding of APIs, enterprise integrations, system architecture, data flows, and distributed systems.</p>\n</li>\n<li>\n<p>Excellent customer-facing communication, stakeholder management, and executive presentation skills.</p>\n</li>\n<li>\n<p>Strong project leadership and problem-solving capabilities with a focus on execution excellence.</p>\n</li>\n\n</div>"
    },
    {
      "text": "Nice-to-Have",
      "content": "<div>\n\n<li>\n<p>Experience with Conversational AI, Agentic AI, LLM-based systems, RPA, workflow automation, or customer service platforms.</p>\n</li>\n<li>\n<p>Background in enterprise customer experience, contact center technologies, CRM, or ticketing platforms.</p>\n</li>\n<li>\n<p>Experience working with large enterprises in airlines, BFSI, telecom, hospitality, retail, or healthcare industries.</p>\n</li>\n<li>\n<p>Familiarity with AI evaluation frameworks, prompt engineering, workflow orchestration, and autonomous agent systems.</p>\n</li>\n<li>\n<p>Experience scaling deployment methodologies and leading global enterprise implementations.</p>\n</li>\n\n</div>"
    }
  ],
  "country": "CA",
  "createdAt": 1781953756907,
  "updatedAt": null,
  "categories": {
    "team": "Agentic Delivery",
    "location": "Toronto , Canada",
    "commitment": "Full-time",
    "department": "Global Services & Delivery",
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