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Program Team Leader- Behavioral Health Hospital- Based Outpatient Programs
Fa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Blue Ash, OH, United States; Alcohol and Drug Blue Ash, Blue Ash, OH, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Program Team Leader- Behavioral Health Hospital- Based Outpatient Programs |
| Normalized title | - |
| Department / team | Professional/Technical |
| Location | Blue Ash, OH, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-01 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-21 |
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| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Blue Ash. | Open |
| Department jobs | Active postings in Professional/Technical. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 327eba1a-80d3-4f1f-b3e7-d8411b1a046e |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
*** Program Team Leader (LISW or LPCC)- Behavioral Health Hospital Based Outpatient Programs***
Join TriHealth in our mission to improve the health status of the people we serve by supporting compassionate, hospital ‑ based behavioral health outpatient programs. This Program Team Leader role contributes to patient stability, recovery, and access to care through services grounded in respect, service excellence, and response to community needs. It’s an opportunity to do meaningful work that directly impacts individuals, families, and the communities we serve.
We offer career growth opportunities , a comprehensive benefits package, and competitive pay based on level of education and experience.
Apply today and grow your career with a team that truly values you.
Location:
4410 Carver Woods Dr #206, Cincinnati, OH 45242
Work Schedule:
Full-Time (80 hours bi-weekly)
No Holidays or weekends!
Incentives & Benefits:
In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits
Job Requirements:
Master's Degree Master’s degree in social work, counseling, psychology, or other related behavioral health field required (Required)
3 - 4 years Minimum of 3 years of experience in behavioral health or substance use treatment (Required)
2 - 3 years Minimum of 2 years of progressive leadership or supervisory experience within a clinical setting, preferably in an IOP, PHP, or hospital-based outpatient program (Required)
None Experience with ASAM criteria, OhioDBH or Joint Commission-accredited programs strongly preferred (Preferred)
Expert understanding of PHP and IOP level-of-care criteria..
Strong knowledge of evidence-based SUD and co-occurring treatment models (CBT, MI, relapse prevention, trauma-informed care).
Knowledge of OhioDBH and CMS regulations, documentation standards, and quality metrics.
Demonstrated ability to lead multidisciplinary teams, provide supervision, and foster staff engagement.
Strong organizational, communication, and problem-solving skills.
Ability to analyze program data, identify trends, and implement quality improvement strategies.
Proficient in EMR systems and data documentation.
Other LPC-Licensed Professional Counselor Upon Hire Required or
Other LISW or LPCC Upon Hire Required or
Other LCSW- License Clinical Social Worker Upon Hire Required and
Other -S or -CS supervision delegation within 1 Year Required and
Basic Life Support (BLS) within 180 Days Required
Job Overview:
The Program Team Leader provides direct patient care and clinical leadership within TriHealth's Behavioral Health Hospital-Based Outpatient Programs. This role delivers group and individual therapy, assessments, and clinical interventions while supporting program quality, regulatory compliance, and performance improvement activities. The Team Leader helps guide daily operations, collaborates with interdisciplinary partners, and provides clinical supervision to ensure consistent, evidence-based care across the outpatient continuum.
Job Responsibilities:
Direct Patient Care: Provide comprehensive direct clinical services across the outpatient continuum, including individual and group therapy, crisis intervention, assessments, safety planning, and care coordination. Deliver coverage during staffing gaps or census surges. Ensures evidence-based, person-centered care that aligns with ASAM, OhioDBH, CMS, and Joint Commission standards.
Quality, Compliance, and Performance Improvement: Monitor documentation quality, productivity, outcomes, and regulatory readiness. Lead PDSA cycles; identify trends and implement improvement strategies. Ensure clinical records meet Ohio licensure board requirements, CMS/ASAM placement standards, and organizational policies. Support audit preparation and corrective action plans.
Program Oversight and Leadership: Support the Program Manager (RN) in daily operations including staffing, workflow optimization, program evaluation, and policy revision. Facilitate interdisciplinary communication and lead treatment team meetings to ensure coordinated, high-quality care. Participate in service development and alignment with best practices.
Clinical Supervision and Staff Development: Provide clinical supervision to licensed and unlicensed staff (LCDC, CDCA, LPC, LSW) in accordance with Ohio board rules; maintain supervision plans and records. Coach staff on documentation, assessment, group facilitation, and clinical decision-making. Promote professional growth, licensure advancement, and a culture of accountability and support.
Working Conditions:
Bending - Rarely
Climbing - Rarely
Concentrating - Frequently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the com
Full job record
| Job ID | 7010c20a4990dd894d21308ffd0f6e4ce324cffc |
| Org ID | 9c7a3cb2-1660-4afc-bbc3-3b40d57f665d |
| Source ID | 327eba1a-80d3-4f1f-b3e7-d8411b1a046e |
| Board ID | 327eba1a-80d3-4f1f-b3e7-d8411b1a046e |
| Provider | oracle_hcm |
| Provider Job Key | 309307 |
| Title | Program Team Leader- Behavioral Health Hospital- Based Outpatient Programs |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Blue Ash, OH, United States; Alcohol and Drug Blue Ash, Blue Ash, OH, US |
| Department | Professional/Technical |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OH |
| City | Blue Ash |
| Salary Raw | Description *** Program Team Leader (LISW or LPCC)- Behavioral Health Hospital Based Outpatient Programs*** Join TriHealth in our mission to improve the health status of the people we serve by supporting compassionate, hospital ‑ based behavioral health outpatient programs. This Program Team Leader role contributes to patient stability, recovery, and access to care through services grounded in respect, service excellence, and response to community needs. It’s an opportunity to do meaningful work that directly impacts individuals, families, and the communities we serve. We offer career growth opportunities , a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you. Location: 4410 Carver Woods Dr #206, Cincinnati, OH 45242 Work Schedule: Full-Time (80 hours bi-weekly) No Holidays or weekends! Incentives & Benefits: In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits Job Requirements: Master's Degree Master’s degree in social work, counseling, psychology, or other related behavioral health field required (Required) 3 - 4 years Minimum of 3 years of experience in behavioral health or substance use treatment (Required) 2 - 3 years Minimum of 2 years of progressive leadership or supervisory experience within a clinical setting, preferably in an IOP, PHP, or hospital-based outpatient program (Required) None Experience with ASAM criteria, OhioDBH or Joint Commission-accredited programs strongly preferred (Preferred) Expert understanding of PHP and IOP level-of-care criteria.. Strong knowledge of evidence-based SUD and co-occurring treatment models (CBT, MI, relapse prevention, trauma-informed care). Knowledge of OhioDBH and CMS regulations, documentation standards, and quality metrics. Demonstrated ability to lead multidisciplinary teams, provide supervision, and foster staff engagement. Strong organizational, communication, and problem-solving skills. Ability to analyze program data, identify trends, and implement quality improvement strategies. Proficient in EMR systems and data documentation. Other LPC-Licensed Professional Counselor Upon Hire Required or Other LISW or LPCC Upon Hire Required or Other LCSW- License Clinical Social Worker Upon Hire Required and Other -S or -CS supervision delegation within 1 Year Required and Basic Life Support (BLS) within 180 Days Required Job Overview: The Program Team Leader provides direct patient care and clinical leadership within TriHealth's Behavioral Health Hospital-Based Outpatient Programs. This role delivers group and individual therapy, assessments, and clinical interventions while supporting program quality, regulatory compliance, and performance improvement activities. The Team Leader helps guide daily operations, collaborates with interdisciplinary partners, and provides clinical supervision to ensure consistent, evidence-based care across the outpatient continuum. Job Responsibilities: Direct Patient Care: Provide comprehensive direct clinical services across the outpatient continuum, including individual and group therapy, crisis intervention, assessments, safety planning, and care coordination. Deliver coverage during staffing gaps or census surges. Ensures evidence-based, person-centered care that aligns with ASAM, OhioDBH, CMS, and Joint Commission standards. Quality, Compliance, and Performance Improvement: Monitor documentation quality, productivity, outcomes, and regulatory readiness. Lead PDSA cycles; identify trends and implement improvement strategies. Ensure clinical records meet Ohio licensure board requirements, CMS/ASAM placement standards, and organizational policies. Support audit preparation and corrective action plans. Program Oversight and Leadership: Support the Program Manager (RN) in daily operations including staffing, workflow optimization, program evaluation, and policy revision. Facilitate interdisciplinary communication and lead treatment team meetings to ensure coordinated, high-quality care. Participate in service development and alignment with best practices. Clinical Supervision and Staff Development: Provide clinical supervision to licensed and unlicensed staff (LCDC, CDCA, LPC, LSW) in accordance with Ohio board rules; maintain supervision plans and records. Coach staff on documentation, assessment, group facilitation, and clinical decision-making. Promote professional growth, licensure advancement, and a culture of accountability and support. Working Conditions: Bending - Rarely Climbing - Rarely Concentrating - Frequently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Rarely Lifting SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the com |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://fa-evly-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/309307 |
| Apply URL | https://fa-evly-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/309307 |
| First Seen At | 2026-05-31 17:58:48Z |
| Last Seen At | 2026-06-21 12:06:49Z |
| Last Checked At | 2026-06-21 12:06:49Z |
| Last Changed At | 2026-05-31 17:58:48Z |
| Inactive At | — |
| Source Posted At | 2026-05-01 12:52:42Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evly-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-21/2026-06-21T12-06-21-617Z-b5f3d2e8af0ce3838c141e9c7e33def70c28e6a939c34a2966d261f412bae19d.json |
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"ExternalDescriptionStr": "<p><span><strong>*** Program Team Leader (LISW or LPCC)- Behavioral Health Hospital Based Outpatient Programs***</strong></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span class=\"textrun\"> </span></span><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"eop\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"textrun\">Join <strong>TriHealth</strong> in our mission to improve the health status of the people we serve by supporting compassionate, hospital</span></span><span style=\"color: black; font-family: "Cambria Math", serif;\"><span class=\"textrun\">‑</span></span><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"textrun\">based behavioral health outpatient programs. This <strong>Program Team Leader</strong> role contributes to patient stability, recovery, and access to care through services grounded in respect, service excellence, and response to community needs. It’s an opportunity to do meaningful work that directly impacts individuals, families, and the communities we serve. </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span class=\"textrun\"> </span></span><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"eop\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"textrun\">We offer </span><strong>career growth opportunities</strong><span class=\"textrun\">, a comprehensive benefits package, and </span><strong>competitive pay based on level of education and experience. </strong></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span class=\"textrun\"> </span></span><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"eop\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"textrun\">Apply today and grow your career with a team that truly values you.</span><span class=\"eop\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong> </strong></span><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"eop\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><strong>Location:</strong></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><strong>4410 Carver Woods Dr #206, Cincinnati, OH 45242</strong></span></p></li></ul><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"> </p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><strong>Work Schedule:</strong><span class=\"eop\"> </span></span></p><ul style=\"padding-left: 48px;\"><li><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"textrun\">Full-Time (80 hours bi-weekly)</span><span class=\"eop\"> </span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"eop\">No Holidays or weekends!</span></span></p><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"> </p></li></ul><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong> </strong></span><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"eop\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><strong>Incentives & Benefits:</strong><span class=\"eop\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span class=\"textrun\">In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers </span><strong>competitive pay based on education level and experience.</strong></span><span style=\"font-family: Aptos, sans-serif;\"><span class=\"textrun\"> Please view our benefits page </span></span><a href=\"https://careers.trihealth.com/what-we-offer/benefits\" target=\"_blank\"><span style=\"color: blue; font-family: Aptos, sans-serif;\"><span class=\"textrun\">https://careers.trihealth.com/what-we-offer/benefits</span></span></a><span style=\"font-family: Aptos, sans-serif;\"><span class=\"textrun\"> </span><span class=\"eop\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><br><span><strong>Job Requirements:</strong></span><br>Master's Degree Master’s degree in social work, counseling, psychology, or other related behavioral health field required (Required)<br>3 - 4 years Minimum of 3 years of experience in behavioral health or substance use treatment (Required) <br>2 - 3 years Minimum of 2 years of progressive leadership or supervisory experience within a clinical setting, preferably in an IOP, PHP, or hospital-based outpatient program (Required) <br>None Experience with ASAM criteria, OhioDBH or Joint Commission-accredited programs strongly preferred (Preferred)<br>Expert understanding of PHP and IOP level-of-care criteria.. <br>Strong knowledge of evidence-based SUD and co-occurring treatment models (CBT, MI, relapse prevention, trauma-informed care). <br>Knowledge of OhioDBH and CMS regulations, documentation standards, and quality metrics. <br>Demonstrated ability to lead multidisciplinary teams, provide supervision, and foster staff engagement. <br>Strong organizational, communication, and problem-solving skills. <br>Ability to analyze program data, identify trends, and implement quality improvement strategies. <br>Proficient in EMR systems and data documentation.<br>Other LPC-Licensed Professional Counselor Upon Hire Required or <br>Other LISW or LPCC Upon Hire Required or <br>Other LCSW- License Clinical Social Worker Upon Hire Required and <br>Other -S or -CS supervision delegation within 1 Year Required and <br>Basic Life Support (BLS) within 180 Days Required</p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 9pt;\"> </span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><strong>Job Overview:</strong></span><br>The Program Team Leader provides direct patient care and clinical leadership within TriHealth's Behavioral Health Hospital-Based Outpatient Programs. This role delivers group and individual therapy, assessments, and clinical interventions while supporting program quality, regulatory compliance, and performance improvement activities. The Team Leader helps guide daily operations, collaborates with interdisciplinary partners, and provides clinical supervision to ensure consistent, evidence-based care across the outpatient continuum.<br><br><span style=\"font-family: Aptos, sans-serif;\"><strong>Job Responsibilities:</strong></span><br>Direct Patient Care: Provide comprehensive direct clinical services across the outpatient continuum, including individual and group therapy, crisis intervention, assessments, safety planning, and care coordination. Deliver coverage during staffing gaps or census surges. Ensures evidence-based, person-centered care that aligns with ASAM, OhioDBH, CMS, and Joint Commission standards. <br>Quality, Compliance, and Performance Improvement: Monitor documentation quality, productivity, outcomes, and regulatory readiness. Lead PDSA cycles; identify trends and implement improvement strategies. Ensure clinical records meet Ohio licensure board requirements, CMS/ASAM placement standards, and organizational policies. Support audit preparation and corrective action plans. <br>Program Oversight and Leadership: Support the Program Manager (RN) in daily operations including staffing, workflow optimization, program evaluation, and policy revision. Facilitate interdisciplinary communication and lead treatment team meetings to ensure coordinated, high-quality care. Participate in service development and alignment with best practices. <br>Clinical Supervision and Staff Development: Provide clinical supervision to licensed and unlicensed staff (LCDC, CDCA, LPC, LSW) in accordance with Ohio board rules; maintain supervision plans and records. Coach staff on documentation, assessment, group facilitation, and clinical decision-making. Promote professional growth, licensure advancement, and a culture of accountability and support.<br><br><strong>Working Conditions:</strong><br>Bending - Rarely <br>Climbing - Rarely <br>Concentrating - Frequently <br>Continuous Learning - Consistently <br>Hearing: Conversation - Consistently <br>Hearing: Other Sounds - Frequently <br>Interpersonal Communication - Consistently <br>Kneeling - Rarely <br>Lifting <10 Lbs. - Occasionally <br>Lifting 50+ Lbs. - Rarely <br>Lifting <50 Lbs. - Occasionally <br>Pulling - Rarely <br>Pushing - Rarely <br>Reaching - Rarely <br>Reading - Frequently <br>Sitting - Frequently <br>Standing - Occasionally <br>Stooping - Occasionally <br>Talking - Consistently <br>Thinking/Reasoning - Consistently <br>Use of Hands - Frequently <br>Color Vision - Occasionally <br>Visual Acuity: Far - Frequently <br>Visual Acuity: Near - Consistently <br>Walking - Occasionally<br><br>TriHealth <strong>SERVE</strong> Standards and <strong>ALWAYS</strong> Behaviors<br>At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: <br><br><strong>Serve: ALWAYS…</strong><br>• Welcome everyone by making eye contact, greeting with a smile, and saying \"hello\"<br>• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist<br>• Refrain from using cell phones for personal reasons in public spaces or patient care areas<br><strong>Excel: ALWAYS…</strong><br>• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met<br>• Offer patients and guests priority when waiting (lines, elevators)<br>• Work on improving quality, safety, and service <br><strong>Respect: ALWAYS…</strong><br>• Respect cultural and spiritual differences and honor individual preferences.<br>• Respect everyone’s opinion and contribution, regardless of title/role.<br>• Speak positively about my team members and other departments in front of patients and guests.<br><strong>Value: ALWAYS…</strong><br>• Value the time of others by striving to be on time, prepared and actively participating.<br>• Pick up trash, ensuring the physical environment is clean and safe.<br>• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.<br><strong>Engage: ALWAYS…</strong><br>• Acknowledge wins and frequently thank team members and others for contributions.<br>• Show courtesy and compassion with customers, team members and the com</p>",
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