Business Operations Specialist

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    "datePosted": "2026-06-18",
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Who we are:</span></p>\n<p><span style=\"font-size: 12pt\">Real Geeks helps thousands of ambitious agents and small teams accelerate their business growth with innovative technology that helps them capture leads, nurture opportunities, and turn them into clients for life. We’re a passionate team working remotely across the US and Canada, connected by a shared mission and drive to make our customers successful. Real Geeks is headquartered in Dallas, TX and owned by </span><a href=\"https://fnf.com/Companies/Real-Estate-Technology\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12pt\">Fidelity National Financial</span></a><span style=\"font-size: 12pt\"> (NYSE: FNF), along with CINC, SkySlope and other leading real estate technology companies.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">What you’ll do: </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">As the Business Operations Engineer at Real Geeks, you’ll own the technical backbone of</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">our Sales, Service, and Marketing operations: the HubSpot and Aircall platform, the custom apps and integrations the team runs on, IT for the Business Operations function, and the day-to-day interface with our parent company (FNF) on compliance and vendor management. This is not a help desk role. You’ll be as comfortable writing a HubSpot workflow action as ordering a laptop or driving a security remediation ticket to closure.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Specific responsibilities include, but are not limited to:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Maintain and extend existing custom HubSpot apps (i.e. Inactive Platforms, the dedupe tool, billing payments, KB redirects, etc) and build new HubSpot workflow custom-code actions in JavaScript or Python as the business needs automation.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Own the contact dedupe queue end-to-end and the HubSpot Support intake: triage, resolve, and push routine cases to self-serve and tiered routing. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Administer our dialer (currently Aircall): number provisioning, SMS enablement, call routing, and integration health.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Run IT onboarding and offboarding for every new hire and departure end-to-end: laptop provisioning and imaging, account and license setup, the Day 1 walkthrough, deactivations, record reassignment, hardware retrieval, and compliance signoff</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Manage the laptop fleet for Sales, Service, Marketing, and Business Operations staff, and administer the SaaS stack (seat reconciliation, license true-ups, invoice review) across HubSpot, Aircall, Zoom, Slack, Stripe and other applications, as needed; handle MDM via Jamf and Kolide.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Own FNF compliance work: vulnerability (VIT) remediation via ServiceNow CMDB and Qualys, vendor TPRM/InfoSec assessments with FNF Corporate Counsel, IIQ provisioning, and the bi-weekly AP digest.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Administer Google Workspace (accounts, groups, shared drives, Vault) and coordinate with HR on hires and departures.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Document processes as you go. This role runs on a documentation foundation, not tribal knowledge.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Demonstrate a commitment to our core values</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">What You Offer:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">3-5 years in a business operations, IT, or systems administration role at a SaaS company.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">HubSpot platform experience as an admin or developer: workflows, custom objects, properties, associations, the app marketplace, the HubSpot API, and custom-code workflow actions.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Coding skills in JavaScript or Python sufficient to build and maintain custom HubSpot actions and small integration services.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Experience administering a multi-app SaaS stack (Google Workspace, Slack, Zoom, Aircall, or equivalents) and comfort with Mac fleet management (Jamf, Kolide, or comparable MDM).</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Demonstrated ability to work across a large parent-company environment: cross-org tickets, security assessments, and compliance workflows.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Strong written communication. This role corresponds with FNF counsel, AP, and security analysts in writing on a near-daily basis.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Bonus: Aircall, Stripe, or Zoom admin experience; real estate or PropTech background; SOC 2 or ISO 27001 exposure; AI-tools experience for ops use cases; Asana administration; and familiarity with FNF, CINC, or other large financial-services parent environments.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">What Success Looks Like In This Role: </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">High satisfaction among internal stakeholders (“customers”): be widely recognized as a friendly, knowledgeable and responsive resource for Marketing, Sales and Client Services team members</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">HubSpot Support and dedupe queues run smoothly and onboarding/offboarding executes cleanly from the documented playbooks, without escalation to the Director. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">The custom HubSpot apps and integrations stay healthy, and the business gets the new automation it asks for on a predictable cadence.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">FNF compliance obligations (VIT remediation, vendor TPRM, and the bi-weekly AP digest) stay current with no missed deadlines.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">The device fleet and SaaS stack stay reconciled: no surprise true-ups, no orphaned accounts, clean handoffs at every hire and departure.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Operational knowledge is captured in writing as the work happens, so the function never again depends on a single person's memory.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">What We Offer:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Ownership of the technical core of Business Operations, with room to grow the surface area (custom HubSpot apps, automation, and AI-assisted operations) as fast as you can take it on.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Direct exposure to FNF and CINC, a large financial-services parent and sister-company ecosystem.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">The nimbleness and daring of a successful startup with the security of a large, stable parent company</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">A positive, collaborative team culture where people really matter</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">A competitive compensation and benefits package, including health insurance, 401k, Employee Stock Purchase Plan options, and a Continuing Education benefit</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">The flexibility of a hybrid work environment, reporting to our office on Mockingbird in Dallas.</span></li>\n</ul>",
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