Senior Security Operations Manager (84296)

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    "description": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"color:#000000;\"><b>Overview</b></span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><i>Inter-Con is Everywhere Security Matters.</i></span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Job Summary:</b></span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Our Senior Security Operations Manager will report to the Contract Account Director of Operations. This person will liaise with client representatives to measure contract KPI&rsquo;s and key long-term initiatives, mentor subordinate managers, and ensure compliance with financial performance projections.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">The Senior Security Operations Manager will meet or exceed all established operations goals to ensure contract compliance, while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this person&rsquo;s responsibility.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Essential duties and responsibilities:</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Strategic Vision and Business Operation Goals -</b>&nbsp;Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of the achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Performance Management -&nbsp;</b>Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Training &amp; Development -</b>&nbsp;Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain an extensive knowledge of complex industry standards, current security issues and technology and update managers on risks and threats that could impact the cluster,and provide recommendations for proactive solutions and best practices.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Customer Service -</b>&nbsp;Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of market, industry trends, competitors, and demographics to be successful in setting overall operations and customer strategies.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Other responsibilities:</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Conduct quality assurance inspections, monitor, and manage the Security Officers in the assigned region</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Serve as Inter-Con&rsquo;s Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Oversee the training and operational employment of Field Supervisors and Security Officers</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Ensure the highest standards of conduct, appearance, performance, and training are being met at all times</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Keep the Contract Account Director apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner</span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "Corporate",
    "salaryRange": "$98,000.00 - $100,000.00 Salary/year",
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Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.\\r\\n\\r\\nPerformance Management -&nbsp;Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential Performance Improvement Plans for employees showing negative trending performance. 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Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.\\r\\n\\r\\nInter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.\\r\\n\\r\\nInter-Con is Everywhere Security Matters.\\r\\n\\r\\nJob Summary:\\r\\n\\r\\nOur Senior Security Operations Manager will report to the Contract Account Director of Operations. 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Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.\\r\\n\\r\\nPerformance Management -&nbsp;Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports.\\r\\n\\r\\nTraining &amp; Development -&nbsp;Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain an extensive knowledge of complex industry standards, current security issues and technology and update managers on risks and threats that could impact the cluster,and provide recommendations for proactive solutions and best practices.\\r\\n\\r\\nCustomer Service -&nbsp;Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. 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Prior experience in the security industry, law enforcement and/or military required.\\r\\n\\tExperience in scheduling, operations or other functions of security industry a plus\\r\\n\\tCurrent state driver&rsquo;s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required\\r\\n\\tEnergetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.\\r\\n\\tDemonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required\\r\\n\\tOutstanding verbal and written communication skills required including the ability to write effective and concise reports in neat, legible handwriting.\\r\\n\\tMust have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.\\r\\n\\tProfessional, articulate; and able to use good independent judgment and discretion\\r\\n\\tAbility to effectively enforce post orders, security standards, and company policies equitably and consistently\\r\\n\\tExperience in hiring, developing, motivating and retaining quality staff\\r\\n\\tAbility to successfully interact at all levels of the organization, including with clients, while functioning as a team player required\\r\\n\\tIncumbent must be available to work outside normal shift schedule on an as‐needed basis, and must be accessible by phone 24/7 for emergency response\\r\\n\\r\\n\\r\\nInter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.\\r\\n\",\"industry\":\"Corporate\",\"validThrough\":\"2026-06-30\",\"workHours\":\"Day\"}",
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    "qualifications": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"color:#000000;\"><b>Qualifications</b>:</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Speak, read, and write English</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Must be age 18 or older</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Four year degree in Criminal Justice, Business Administration or related field</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Minimum 3 &ndash; 5 years of professional‐level experience required. Prior experience in the security industry, law enforcement and/or military required.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Experience in scheduling, operations or other functions of security industry a plus</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Current state driver&rsquo;s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Outstanding verbal and written communication skills required including the ability to write effective and concise reports in neat, legible handwriting.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.</b></span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Professional, articulate; and able to use good independent judgment and discretion</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Ability to effectively enforce post orders, security standards, and company policies equitably and consistently</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Experience in hiring, developing, motivating and retaining quality staff</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Incumbent must be available to work outside normal shift schedule on an as‐needed basis, and must be accessible by phone 24/7 for emergency response</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><i>Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.</i></span></span></span></p>\r\n",
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