Product Manager – AIOps (Network, Infrastructure & Cloud Observability)

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    "description": "<p><span style=\"color: rgb(72, 65, 63); font-size: 14pt; font-weight: bold\">About Us</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-size: 12pt\">Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML-based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud, and application operators. It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience, and automated data engineering pipelines.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-size: 12pt\">Our solutions are used by leading Telecoms, Media Providers, Retail, and Professional Sports organizations across the world. Our novel approach and rapidly expanding footprint put us in the unique position for continued growth to become a category leader. To fuel our growth, we are seeking passionate, high-energy, results-oriented individuals to join our team.</span></p>\n<p><span style=\"color: rgb(72, 65, 63); font-size: 12pt\">Our mission is to deliver world-class solutions on behalf of the large enterprise. Supported by leading investors, Selector is uniquely positioned to deliver a world-class solution to address large enterprise requirements across the globe. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-size: 12pt\">Selector offers a discretionary PTO policy, health insurance, 401k, the opportunity for a bonus, and more.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Job Overview </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Product Manager is responsible for working with Selector customers across large </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">enterprises and service providers to create an AIOps solution to detect, diagnose (find </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">RCA), and remediate operational issues across complex network, infrastructure and cloud </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">deployments.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">The ideal candidate brings hands-on product experience from modern observability or </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">monitoring platforms, </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">with deep exposure to network, infrastructure and cloud monitoring domains. Experience </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">with application performance monitoring (APM) is highly desirable but not mandatory.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">PLM will work closely with engineering, data science, UX, sales, and customer success </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">teams to translate real-world operational pain points into enterprise class product </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">capabilities.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Customer &amp; Market Understanding &amp; Roadmap Alignment</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Engage directly with various teams in key enterprise customers - engineering, NOC,</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">SREs, and IT operations teams - to deeply understand workflows, pain points, and</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">success metrics for networks the customers operate.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Drive the product roadmap to solve for operational pain points customers face.</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Emphasis is on making sure that Selector solution becomes part of day-to-day</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">operational procedures for customers.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Define differentiated product capabilities and solutions to eliminate high-impact</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">operational problems in cloud, infrastructure and network environments across</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">customer base.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Prioritize competing enhancement requirements and drive balance between different</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">specific customer needs, Selector business growth goals, and broader AI/ML trends</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">to stay at the cutting edge of the AI/ML adoption in our chosen market segment.</span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Analyze competitive products to identify </span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">gaps, strengths, and opportunities for differentiation.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Partner with sales and customer success to support solution positioning, demos, and</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">proof-of-value engagements.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Execution &amp; Delivery</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"> </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Write clear, precise product requirements (PRDs), documents, with a strong focus on</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">ingesting specific customer data and delivering operational outcomes based on</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">available data. These specific outcomes / success metrics for AIOps features include</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">benefits such as alert reduction, noise reduction, MTTR improvement, alert fidelity,</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">automation effectiveness.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Collaborate closely with engineering, data science, solutions and CSM teams to</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">deliver features to meet /exceed customer expectations.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Ensure AI-driven features are explainable, trustworthy, and aligned with how</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">operators make decisions under pressure.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Go-To-Market &amp; Enablement</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"> </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Partner with marketing on messaging, positioning, and launch of new features.</span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Enable internal teams with product documentation, training material, competitive</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">narratives, and customer-facing artifacts.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Support strategic accounts and lighthouse customers where product depth and</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">credibility matter.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Requirements</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">10+ years of product management experience in infrastructure monitoring,</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">observability, APM, or IT operations software.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Strong understanding of infrastructure and network domains, including:</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Routing protocols/ Switching (CCIE, JNCIE exposure)</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Cloud (AWS, Azure, GCP)</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Virtualization and containers (VMs, Kubernetes)</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Network telemetry (SNMP, flow data, metrics, logs, traces)</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Hybrid and distributed system architectures</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Proven ability to work w/ engineering on complex, data-intensive products.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Experience with AIOps concepts such as event correlation, topology modeling, RCA,</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">or predictive analytics.</span><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Exposure to network operations, NOC workflows, SRE practices, or large-scale</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">enterprise environments.</span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with APIs, telemetry pipelines, and large-scale data platforms.</span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Excellent written and verbal communication skills, with the ability to articulate</span><br><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">complex concepts clearly to both technical and non-technical stakeholders.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Compensation</span></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">The salary for this role is $180,000 - $220,000.  </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><span style=\"color: rgb(72, 65, 63)\">Final offer amounts are determined by multiple factors, including prior experience and location, and may vary from the amount listed.</span></span></p>",
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