Service Advisor

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    "requisitionDescription": "<div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><p><span style=\"color: rgb(51,51,51);font-size: 10.5pt;font-family: Helvetica, sans-serif;\"><strong>Job Description-Service Advisor</strong></span><br><span style=\"color: rgb(51,51,51);font-size: 10.5pt;font-family: Helvetica, sans-serif;\"><strong>Position Summary</strong></span><br><span style=\"color: rgb(51,51,51);font-size: 10.5pt;font-family: Helvetica, sans-serif;\">&nbsp;The Service Advisor sells and schedules needed service work in the service department.</span><br><span style=\"color: rgb(51,51,51);font-size: 10.5pt;font-family: Helvetica, sans-serif;\"><strong>Essential Duties</strong> include the following. Other duties may be assigned.</span>&nbsp;</p><ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 10pt;font-family: Calibri, sans-serif;\">Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Greets customers in a timely, friendly manner and obtains vehicle information.&nbsp;</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Writes up customer&#39;s vehicle problems accurately and clearly on repair order.&nbsp;</span><br><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">&nbsp;Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.&nbsp;</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Refers to service history, inspects vehicle, and recommends additional needed service.&nbsp;</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers&#39; specifications.&nbsp;</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Provides a complete and accurate written cost estimate for labor and parts.&nbsp;</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Establishes &quot;promised time.&quot; Checks with dispatcher, if necessary.&nbsp;</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Obtains customer&#39;s signature on repair order; provides customer with a copy.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Establishes customer&#39;s method of payment. Obtains credit approval, if necessary.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Notifies dispatcher of incoming work.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Implements and maintains a service marketing program.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Implements a quality control process to eliminate comebacks.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Maintains high customer satisfaction standards.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">Handles telephone inquiries regarding appointments and work in process.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">The individual must maintain an acceptable driving record according to our insurance standards at all times.</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 11pt;font-family: Calibri, sans-serif;\">No employee or applicant should be under the influence of any substance including medical marijuana on-site or during work hours. Further, employees under the influence of are prohibited from undertaking any task that would constitute negligence or professional malpractice, and are prohibited from operating any type of powered vehicle or powered equipment - handheld or otherwise.</span></li></ul><p>&nbsp;</p><p>&nbsp;</p></div></div></div></div></div></div></div></div>\n",
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