Customer Service Administrator

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          "text": "<p><strong>Purpose of the Job:<u> </u></strong></p><p>This position is responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders or RFQs are received, documented and assigned to the Contracts or Inside Sales teams in a timely and accurate manner. This role works closely with the customer, Sales, Finance, and Rotork management to secure the required information and approvals needed to action the order or RFQ. &#xa0;This role also handles a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.</p><p><strong>Key Responsibilities and Outcomes:</strong></p><ul><li>Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.</li><li>Ensure the integrity of any data input and maintain records as required.</li><li>Oversee daily organization, qualification and assignment of all customer inboxes to ensure all requests and order submittals are actioned and/or assigned within the same day of receipt</li><li>Follow process for communicating delays or holds related to orders and/or quotes and expedite resolution of these issues</li><li>Respond professionally and accurately to all other customer queries within agreed timescales.</li><li>Use existing procedures to solve routine or standard problems.</li><li>Manage customer orders and RFQs within the required systems such as SharePoint, MTMS, AX and CE, including processing changes and addressing any customer enquiries.</li><li>Liaise and collaborate with both customers and internal departments regarding order entry, credit, Major Contract Approvals, and/or preliminary data required to proceed with quotation request.</li><li>Uses prescribed guidance or policies to analyse and resolve problems&#xa0;</li><li>Provide open communication and feedback to customers, Sales and internal departments capturing all feedback to drive continuous service improvements based on insights</li></ul>",
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          "text": "<p><strong>Essential</strong></p><ul><li>1-2 years' experience in relevant/similar industry</li><li>Strong Customer Service experience</li><li>Role model for Rotork DNA behaviors in all aspects&#xa0;</li><li>Strong leadership qualities and customer focused attitude&#xa0;</li><li>Good communication and interpersonal skills with a strong customer focus.&#xa0;</li><li>Able to multitask and effectively manage differing priorities as they emerge.&#xa0;</li></ul><p><strong>Desirable </strong></p><ul><li>Experience of flow control industry or similar</li><li>Experience in using Enterprise Resource Planning (ERP) Systems</li><li>Technically proficient in IT programs&#xa0;such as AX, CE, D365, SharePoint, Microsoft (basic knowledge of Outlook, Word, Excel)&#xa0;</li></ul><p>#Li-hybrid #HP</p>",
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          "text": "<p>Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.</p><p>Our purpose is Keeping the World Flowing for Future Generations.</p><p>For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.</p><p>Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.</p><p>Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business</p><p>#li-hybrid&#xa0;</p>",
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