Instructional Designer - SaaS

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work . With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Iterable is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app, and more with unparalleled data flexibility. We are an integrated, cross-channel solution—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised a $60M Series D from top-tier investors like Index Ventures and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users. Your role at Iterable, reporting to the Director of Customer Education, will include enhancing our online customer training portal. You’ll help design/build customer education via e-learning modules using Camtasia, Articulate Rise 360 and Genially for the Skilljar Learning Management Platform. You’ll also create courses from training event sessions that encapsulate the content, including the curated video with activities for customers to follow. A little about the role: You must be very hands-on and focused on becoming a product expert, building and updating training and expanding/improving our online Academy offerings Build e-learning with the help of the other team members, and work on new and dynamic projects outside the immediate scope of the role A combination of being both autonomous for smaller projects and collaborative for other projects related to content creation along with bringing new ideas to the team The main Key Results (KR) are: customer satisfaction regarding courses created; meeting product release deadlines; QA of work; and, any overarching team OKRs and company initiatives like Academy CSAT, course completion levels etc. Your immediate tactical areas of focus: Develop and continually hone expertise in our platform and 3rd party integrations Update and maintain existing Academy content with platform optimizations and UI / branding changes Create brand new content for the Academy based on the needs of our customers and program direction Work with PS and CS teams to continually integrate more and better education content across the customer journey to automate onboarding and scale the CS Organization Work with the Product Marketing team to stay aligned on product releases and plan them into our Asana Customer Education tracker. Communicate and hold meetings as necessary Identify and iterate on non-product training content that enables growth marketers to succeed (strategy, operations, process, change management, etc.) Develop videos in Camtasia and Genially, and create courses using Rise 360 for the SkillJar LMS in adherence to the Education Content Roadmap Collaborate with the Director of Customer Education and other Instructional Designers on course development, module layout (course types), certifications and quiz creation Own larger projects from start to finish, both from ideation and development phase, through to launch Work autonomously where possible, troubleshooting issues and proposing solutions before bringing them to the larger team Build and maintain relationships cross-functionally across Iterable, to effectively gather information from SME’s for course development, project ideation and updates, at all times Own the internal and external Academy Newsletters; develop comms and themes for each month based on product releases and seasonality of topics; and collaborating with the team members who own the dissemination of newsletters We’re looking for people who have: 2-4 years experience in instructional design in the SaaS industry Experience in training development (online and live) Experience and proficiency in AI tools such as ChatGPT, Google Gemini, Descript, Videate, etc. Excellent project management skills and the ability to manage several important projects at one time Proven ability to work under pressure and within quick turnaround times Passionate about working with customers and distilling technical information into consumable content that enables them to do their jobs in Iterable effectively Experience using Camtasia, SnagIt, Articulate Rise 360, Genially, Canva, Descript and SkillJar LMS A love for tech and how it can help people Experience with email marketing, push or SMS software is a plus LMS administration (experience building course content within a learning management system) HTML or other technical coding experience You will be provided with a computer from Iterable. If you are not comfortable using your own cell phone for app integrations like Okta and Slack, you’ll need to purchase your own cell phone to maintain the appropriate communication and security requirements we have for logging in to Iterable tools. Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Flexible PTO Daily lunch allowance Monthly Employee Wellness allowance Quarterly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions based on race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment. Under the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy, Iterable will also consider employment-qualified applicants with arrest and conviction records. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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