ICT Specialist

{
  "content_hash": "efe0d77d548ccecaac7a5efce7a5e636b1ae221090899b2c251e4625a2dbdd9d",
  "source_hash": "0550a5594eaf0e6917a2af319fcd275c01d9db747b67a6a52f6e81781eacd544",
  "last_changed_at": "2026-05-29T06:57:38.808Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Duluth, GA",
    "city": "Duluth",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:34:35.631Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Duluth, GA",
      "city": "Duluth",
      "region": "GA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Responsibilities ",
      "content": "<ul style=\"list-style-type: square; margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Provide first line of support to users via ticketing system, email, phone, Microsoft Teams and through other channels as necessary</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Provide on-site support to local plant users and remote support for other users</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Perform remote troubleshooting using best practices</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Troubleshoot, diagnose, and resolve technical hardware and software issues</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Provide quick resolution and excellent customer service</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Route requests and incidents to the next level of support as needed</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Follow-up with users to ensure issues are resolved</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Ensure security and privacy of networks and computer systems</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Maintain current and accurate inventory of all IT assets</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Ensure timely hardware delivery to all new hires</li>\n<li style=\"margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting within our knowledgebase</li>\n<li style=\"margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Suggest improvements on processes and procedures</li>\n<li style=\"margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Additional responsibilities as assigned by management</li>\n\n<div>\n<div>&nbsp;</div>\n</div></ul>"
    },
    {
      "text": "Qualifications ",
      "content": "<div>\n<ul style=\"list-style-type: square; margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Associate Degree or higher</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Comptia A+, Network+, Security+ certified or equivalent certifications</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">2-4 years prior IT Help Desk experience or similar IT role</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Proficient with Windows 10/11 devices</li>\n<li style=\"margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Proven hands on experience with diagnosing and resolving basic technical issues</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Excellent communication skills; English</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Excellent problem solving skills</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Outstanding organizational and time management skills</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Oustanding customer service skills</li>\n<li style=\"margin: 0in 83.75pt 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Ability to travel</li>\n\n<div>&nbsp;</div>\n</ul></div>"
    },
    {
      "text": "Preferred Skills",
      "content": "<ul style=\"list-style-type: square; margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Proficient with Windows Server</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Proficient with Mac OS, iOS, and Android devices</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Experience with Infor M3 and SAP ECC 6.0</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Experience with Microsoft 365, Entra, Intune, Azure, and Microsoft IIS</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Experience with HP Aruba network switches and wireless access points</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Experience with Service Desk Plus</li>\n<li style=\"margin: 0in 83.75pt 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Additional IT certifications a plus</li>\n<li style=\"margin: 0in 83.75pt 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">Fluency in Spanish a plus</li>\n</ul>"
    }
  ],
  "country": "US",
  "createdAt": 1776090879921,
  "updatedAt": null,
  "categories": {
    "team": "IT",
    "location": "Duluth, GA",
    "commitment": "Permanent Full-Time",
    "department": "IT",
    "allLocations": [
      "Duluth, GA"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}