Customer Service Specialist

{
  "content_hash": "6ed3573f14205d6d873f86db94c0fcf90eac88b1545f6e555cdb5944fc9f2ce5",
  "source_hash": "fd3eb49fd97b374135f4f05469593f27fdfa395b996c2a9e2875aa51a9cbbe2e",
  "last_changed_at": "2026-05-31T19:06:09.946Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Clearwater, FL 33759; 311 Park Place, Clearwater, FL, 33759, USA",
    "city": "Clearwater",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 22,
  "salary_min": 22,
  "inferred_at": "2026-06-22T10:07:56.789Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Clearwater, FL 33759; 311 Park Place, Clearwater, FL, 33759, USA",
      "city": "Clearwater",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Clearwater",
    "jobId": 494,
    "level": "",
    "endDate": "",
    "legalId": 11,
    "isHotJob": false,
    "jobShift": "Day",
    "jobTitle": "Customer Service Specialist",
    "location": "Clearwater, FL 33759",
    "startDate": "",
    "clientCode": "19X52",
    "remoteType": "",
    "description": "<p><strong>Responsibilities:</strong></p>\r\n\r\n<p>&bull; Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders,&nbsp;service issues, and account inquiries.<br />\r\n&bull; Educate patients and customers on medical products, usage guidelines, and delivery timelines.<br />\r\n&bull; Support the sales team with order processing, tracking, and follow-up communication.<br />\r\n&bull; Manage inbound and outbound calls, emails, and messages with professionalism and urgency.<br />\r\n&bull; Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.<br />\r\n&bull; Document all interactions and maintain accurate records in CRM or EMR systems.<br />\r\n&bull; Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.<br />\r\n&bull; Monitor open orders, backorders, and follow up to ensure timely fulfillment.</p>\r\n",
    "jobCategory": "Customer Service",
    "salaryRange": "$22.00 - $22.00 Hourly",
    "socialMedia": {
      "xLink": null,
      "emailLink": {
        "subject": "Rom%20Technologies%20Inc%20Job%20Opportunity%20Customer%20Service%20Specialist",
        "summary": "Responsibilities%3A%0D%0A%0D%0A%E2%80%A2%20Serve%20as%20the%20primary%20point%20of%20contact%20for%20patients%2C%20clinics%2C%20and%20healthcare%20providers%20regarding%20product%20orders%2C%C2service%20issues%2C%20and%20account%20inquiries.%0D%0A%E2%80%A2%20Educate%20patients%20and%20customers%20on%20medical%20products%2C%20usage%20guidelines%2C%20and%20delivery%20timelines.%0D%0A%E2%80%A2%20Support%20the%20sales%20team%20with%20order%20processing%2C%20tracking%2C%20and%20follow-up%20communication.%0D%0A%E2%80%A2%20Manage%20inbound%20and%20outbound%20calls%2C%20emails%2C%20and%20messages%20with%20professionalism%20and%20urgency.%0D%0A%E2%80%A2%20Resolve%20customer%20concerns%20effectively%20while%20maintaining%20compliance%20with%20HIPAA%20and%20company%20policies.%0D%0A%E2%80%A2%20Document%20all%20interactions%20and%20maintain%20accurate%20records%20in%20CRM%20or%20EMR%20systems.%0D%0A%E2%80%A2%20Collaborate%20with%20internal%20teams%20%28sales%2C%20logistics%2C%20billing%29%20to%20ensure%20a%20seamless%20customer%20experience.%0D%0A%E2%80%A2%20Monitor%20open%20orders%2C%20backorders%2C%20and%20follow%20up%20to%20ensure%20timely%20fulfillment.%0D%0A"
      },
      "facebookLink": {
        "redirectUri": "",
        "facebookAppId": "773759036043100"
      },
      "linkedInLink": {}
    },
    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Service Specialist\",\"identifier\":\"J19X52494\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/74B8425BF3D1B3ACB19CC1353DC5FA0E/jobs/494\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=74B8425BF3D1B3ACB19CC1353DC5FA0E\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":22,\"maxValue\":22,\"unitText\":\"\"}},\"datePosted\":\"2025-12-23\",\"description\":\"Job DetailsJob Location: Clearwater, FL 33759Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $22.00 - $22.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceResponsibilities:\\r\\n\\r\\n&bull; Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders,&nbsp;service issues, and account inquiries.\\r\\n&bull; Educate patients and customers on medical products, usage guidelines, and delivery timelines.\\r\\n&bull; Support the sales team with order processing, tracking, and follow-up communication.\\r\\n&bull; Manage inbound and outbound calls, emails, and messages with professionalism and urgency.\\r\\n&bull; Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.\\r\\n&bull; Document all interactions and maintain accurate records in CRM or EMR systems.\\r\\n&bull; Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.\\r\\n&bull; Monitor open orders, backorders, and follow up to ensure timely fulfillment.\\r\\nQualificationsSkills &amp; Abilities\\r\\n\\r\\n&bull; Fluent in Spanish preferred but not required\\r\\n&bull; Experience in handling inquiries across multiple channels including phone calls, live chats, and emails\\r\\n\\r\\nWork Experience Requirements\\r\\n\\r\\n&bull; 2+ year of customer service or dispatching experience\\r\\n\\r\\nDirect Reports\\r\\n\\r\\nN/A\\r\\n\\r\\nPhysical Demands and Working Conditions:\\r\\n\\r\\n&bull; Ability to sit at a computer terminal for an extended period.\\r\\n&bull; Moderate noise (i.e., phone calls, online meetings, computer audio)\\r\\n&bull; While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear,&nbsp;reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.\\r\\n&bull; Specific vision abilities required by this job include close vision requirements due to computer work.\\r\\n&bull; Regular, predictable attendance is required.\\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully&nbsp;perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with&nbsp;disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by&nbsp;emailing [email protected]\\r\\n\",\"responsibilities\":\"Responsibilities:\\r\\n\\r\\n&bull; Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders,&nbsp;service issues, and account inquiries.\\r\\n&bull; Educate patients and customers on medical products, usage guidelines, and delivery timelines.\\r\\n&bull; Support the sales team with order processing, tracking, and follow-up communication.\\r\\n&bull; Manage inbound and outbound calls, emails, and messages with professionalism and urgency.\\r\\n&bull; Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.\\r\\n&bull; Document all interactions and maintain accurate records in CRM or EMR systems.\\r\\n&bull; Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.\\r\\n&bull; Monitor open orders, backorders, and follow up to ensure timely fulfillment.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"ROM TECHNOLOGIES INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=74B8425BF3D1B3ACB19CC1353DC5FA0E\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"311 Park Place\",\"addressLocality\":\"Clearwater\",\"addressRegion\":\"FL\",\"postalCode\":33759,\"addressCountry\":\"USA\"}},\"qualifications\":\"Skills &amp; Abilities\\r\\n\\r\\n&bull; Fluent in Spanish preferred but not required\\r\\n&bull; Experience in handling inquiries across multiple channels including phone calls, live chats, and emails\\r\\n\\r\\nWork Experience Requirements\\r\\n\\r\\n&bull; 2+ year of customer service or dispatching experience\\r\\n\\r\\nDirect Reports\\r\\n\\r\\nN/A\\r\\n\\r\\nPhysical Demands and Working Conditions:\\r\\n\\r\\n&bull; Ability to sit at a computer terminal for an extended period.\\r\\n&bull; Moderate noise (i.e., phone calls, online meetings, computer audio)\\r\\n&bull; While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear,&nbsp;reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.\\r\\n&bull; Specific vision abilities required by this job include close vision requirements due to computer work.\\r\\n&bull; Regular, predictable attendance is required.\\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully&nbsp;perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with&nbsp;disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by&nbsp;emailing [email protected]\\r\\n\",\"experienceRequirements\":\"Skills &amp; Abilities\\r\\n\\r\\n&bull; Fluent in Spanish preferred but not required\\r\\n&bull; Experience in handling inquiries across multiple channels including phone calls, live chats, and emails\\r\\n\\r\\nWork Experience Requirements\\r\\n\\r\\n&bull; 2+ year of customer service or dispatching experience\\r\\n\\r\\nDirect Reports\\r\\n\\r\\nN/A\\r\\n\\r\\nPhysical Demands and Working Conditions:\\r\\n\\r\\n&bull; Ability to sit at a computer terminal for an extended period.\\r\\n&bull; Moderate noise (i.e., phone calls, online meetings, computer audio)\\r\\n&bull; While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear,&nbsp;reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.\\r\\n&bull; Specific vision abilities required by this job include close vision requirements due to computer work.\\r\\n&bull; Regular, predictable attendance is required.\\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully&nbsp;perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with&nbsp;disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by&nbsp;emailing [email protected]\\r\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"Not Specified\"}",
    "applyAvailable": true,
    "educationLevel": "Not Specified",
    "qualifications": "<p><strong>Skills &amp; Abilities</strong></p>\r\n\r\n<p>&bull; Fluent in Spanish preferred but not required<br />\r\n&bull; Experience in handling inquiries across multiple channels including phone calls, live chats, and emails</p>\r\n\r\n<p><strong>Work Experience Requirements</strong></p>\r\n\r\n<p>&bull; 2+ year of customer service or dispatching experience</p>\r\n\r\n<p><strong>Direct Reports</strong></p>\r\n\r\n<p>N/A</p>\r\n\r\n<p><strong>Physical Demands and Working Conditions:</strong></p>\r\n\r\n<p>&bull; Ability to sit at a computer terminal for an extended period.<br />\r\n&bull; Moderate noise (i.e., phone calls, online meetings, computer audio)<br />\r\n&bull; While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear,&nbsp;reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.<br />\r\n&bull; Specific vision abilities required by this job include close vision requirements due to computer work.<br />\r\n&bull; Regular, predictable attendance is required.</p>\r\n\r\n<p>The physical demands described here are representative of those that must be met by an employee to successfully&nbsp;perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with&nbsp;disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by&nbsp;emailing [email protected]</p>\r\n",
    "descriptionTitle": "Description",
    "travelPercentage": "None",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-12-18T16:29:25.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 494,
    "isHotJob": false,
    "jobTitle": "Customer Service Specialist",
    "postedOn": "",
    "locations": "Clearwater, FL 33759",
    "remoteType": "",
    "description": "Responsibilities:\r\n\r\n• Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues,...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/494",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 13351
  },
  "detail_errors": []
}