WeLab Bank - Officer, Customer Engagement

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Join us to build a better financial future for everyone! </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About You:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You enjoy doing purpose-led and meaningful work</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You have a strong thirst for knowledge and are driven to find solutions that don't exist yet</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You always find a way to get things done without sacrificing the quality of your work, integrity, and values</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">No task is off limits for you</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You are humble and prioritize the success of the team over your own with an eagerness to help those around you</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You don't shy away from challenges and can bounce back from setbacks</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What you’ll do and what success looks like in this role:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Provide a comprehensive personal loan service, including KYC checks, application processing, and deal closure</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Respond to customer enquiries and introduce suitable products and services</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Conduct warm outbound calls to existing customers using provided call lists</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ensure a high standard of service professionalism and compliance throughout the customer journey</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What is required and what we’re looking for:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Form 5 graduate or above</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Minimum 1 year of experience in telemarketing or customer service</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Proactive, customer-oriented, with strong telephone communication skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Fluent in Cantonese; basic command of English and Mandarin</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Basic computer literacy, including Chinese and English typing</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Willing to work shifts, including Saturdays. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience in banking, financial services, personal loans, or credit-related products</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Knowledge of HKMA regulatory requirements and KYC/AML procedures</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Proven ability to meet or exceed sales or service targets</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Perks and Benefits to enrich your experience at WeLab:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing, complemented by happiness dollars (basically, an extra stipend!) to spend on anything that makes you happy. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">A big and contagious smile on everyone’s face to make you happier :)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">WeLab’s Awards &amp; Recognitions:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">CNBC Disruptor 50: the only Hong Kong-based company on the list </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Financial Times Asia-Pacific High-Growth Companies: #2 in ranking  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the \"Apply\" button below.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.</span></p>",
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