Business Analyst III, Staff Technology Solutions

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    "@type": "JobPosting",
    "title": "Business Analyst III, Staff Technology Solutions",
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    "datePosted": "2026-05-27T20:49:00+0000",
    "description": "<strong class=\"jdheading\">How We Work At Chick-fil-A</strong><br><br>Chick-fil-A,  Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills,  fostering inclusive teamwork,  and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly,  we ask Staff to seek wisdom,  expect the best,  accept responsibility,  respond with courage,  and think others first. <br><br> Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually,  strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. <br><div></div><strong class=\"jdheading\">Overview</strong><br><br><p><span style=\"font-size: 10pt;\">As a Business Analyst III, you’ll contribute your design, analytical, and problem-solving skills to help transform and maintain financial applications that support Chick-fil-A’s philanthropic areas. You will serve as the primary technical owner and trusted partner between Digital Transformation & Technology (DTT) and the Philanthropic Financial Services (PFS) team. You will ensure the stability and evolution of the PFS financial ecosystem, which includes Oracle Cloud ERP, Workday, and Adaptive Insights.</span></p><p> </p><p><span style=\"font-size: 10pt;\">In this role, you don't just gather requirements; you are a hands-on technical steward responsible for the health of complex integrations, SQL-based data troubleshooting, and the seamless flow of financial data across cloud platforms. You will collaborate daily with engineering pods and external partners to bridge the gap between business needs and technical execution. </span></p> <br><strong class=\"jdheading\">Responsibilities</strong><br><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Technical Stewardship: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Leverage technical understanding and business acumen to translate high-level business requirements into functional and technical specifications for a DevOps pod to meet strategic goals and objectives of the broader organization</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Serve as the Technical Steward for the Charitable Entities data collection; monitor and resolve data lake ingestion failures and integration errors.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Gather, possess and document functional and technical knowledge and cross-train staff as required</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Production Support: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Perform daily \"Keep the Lights On\" activities, including monitoring Oracle Receivables import exceptions, corporate card transaction flows, and Adaptive integration successes.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Integration Management: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Partner with the Financials API Pod and Oracle Engineering to design, test, and support integrations utilizing AWS (Lambdas/ECS), Oracle Integration Cloud (OIC), and SFTP protocols.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Data Analysis & Troubleshooting: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Utilize SQL (via Deloitte Cloud Insights) to query Oracle databases for root-cause analysis of financial discrepancies and system bugs.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Cross-Functional Liaison: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Lead requirements sessions for new enhancements, translating complex business needs from PFS and WinShape leadership into technical specifications for developers.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Identity & Access Management: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Manage user lifecycle and security permissions across the tech stack (WAS, Workday, Oracle, Adaptive) to ensure appropriate internal controls.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Vendor & Partner Management: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Manage technical relationships and support tickets with external partners, including Deloitte, Oracle Support, and Wells Fargo</span></li></ul></li></ul> <br><strong class=\"jdheading\">Required Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li><span style=\"font-size: 10pt;\">Proficiency in writing and executing SQL queries for data validation and troubleshooting</span></li><li><span style=\"font-size: 10pt;\">Experience with Oracle Cloud ERP (GL, AP, AR, Expenses) and Workday</span></li><li><span style=\"font-size: 10pt;\">Solid understanding of API-led connectivity, middleware (OIC preferred), and cloud infrastructure (AWS).</span></li><li><span style=\"font-size: 10pt;\">Ability to quickly learn and understand technical systems </span></li><li><span style=\"font-size: 10pt;\">Strong analytical and problem-solving skills</span></li><li><span style=\"font-size: 10pt;\">Experience building strong relationships with others and values the opinions and strengths of teammates</span></li><li><span style=\"font-size: 10pt;\">Excellent written and oral communication skills with the ability to explain technical concepts to non-technical financial stakeholders.</span></li><li><span style=\"font-size: 10pt;\">Attention to detail</span></li><li><span style=\"font-size: 10pt;\">Self-starter who can work autonomously with significant latitude</span></li><li><span style=\"font-size: 10pt;\">Servant spirit with strong sense of stewardship</span></li></ul> <br><strong class=\"jdheading\">Preferred Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li><span style=\"font-size: 10pt;\">Experience with Adaptive Insights (FP&A tool).</span></li><li><span style=\"font-size: 10pt;\">Experience with Oracle Integration Cloud (OIC) and BI Publisher.</span></li><li><span style=\"font-size: 10pt;\">Familiarity with AWS Lambda and ECS tasks for data processing.</span></li><li><span style=\"font-size: 10pt;\">Experience in a \"Technical Business Analyst\" role supporting financial services or non-profit entities.</span></li><li><span style=\"font-size: 10pt;\">Experience supporting custom software in an Agile software development lifecycle</span></li></ul> <br><div></div><strong class=\"jdheading2\">Preferred Years of Experience</strong><br><br>3 <br><div></div><strong class=\"jdheading2\">Travel Requirements</strong><br><br>10% <br><div></div><strong class=\"jdheading2\">Required Level of Education</strong><br><br>Bachelor's degree or equivalent experience <br><div></div><strong class=\"jdheading2\">Preferred Level of Education</strong><br><br>Bachelor's Degree <br><div></div><strong class=\"jdheading2\">Required Major/Concentration</strong><br><br>Computer Science, Information Systems Management, or related technical field <br><div></div><strong class=\"jdheading2\">Relocation Assistance Provided</strong><br><br>No<br><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Technical Stewardship: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Leverage technical understanding and business acumen to translate high-level business requirements into functional and technical specifications for a DevOps pod to meet strategic goals and objectives of the broader organization</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Serve as the Technical Steward for the Charitable Entities data collection; monitor and resolve data lake ingestion failures and integration errors.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Gather, possess and document functional and technical knowledge and cross-train staff as required</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Production Support: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Perform daily \"Keep the Lights On\" activities, including monitoring Oracle Receivables import exceptions, corporate card transaction flows, and Adaptive integration successes.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Integration Management: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Partner with the Financials API Pod and Oracle Engineering to design, test, and support integrations utilizing AWS (Lambdas/ECS), Oracle Integration Cloud (OIC), and SFTP protocols.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Data Analysis & Troubleshooting: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Utilize SQL (via Deloitte Cloud Insights) to query Oracle databases for root-cause analysis of financial discrepancies and system bugs.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Cross-Functional Liaison: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Lead requirements sessions for new enhancements, translating complex business needs from PFS and WinShape leadership into technical specifications for developers.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Identity & Access Management: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Manage user lifecycle and security permissions across the tech stack (WAS, Workday, Oracle, Adaptive) to ensure appropriate internal controls.</span></li></ul></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Vendor & Partner Management: </span><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Manage technical relationships and support tickets with external partners, including Deloitte, Oracle Support, and Wells Fargo</span></li></ul></li></ul><br><br><ul><li><span style=\"font-size: 10pt;\">Proficiency in writing and executing SQL queries for data validation and troubleshooting</span></li><li><span style=\"font-size: 10pt;\">Experience with Oracle Cloud ERP (GL, AP, AR, Expenses) and Workday</span></li><li><span style=\"font-size: 10pt;\">Solid understanding of API-led connectivity, middleware (OIC preferred), and cloud infrastructure (AWS).</span></li><li><span style=\"font-size: 10pt;\">Ability to quickly learn and understand technical systems </span></li><li><span style=\"font-size: 10pt;\">Strong analytical and problem-solving skills</span></li><li><span style=\"font-size: 10pt;\">Experience building strong relationships with others and values the opinions and strengths of teammates</span></li><li><span style=\"font-size: 10pt;\">Excellent written and oral communication skills with the ability to explain technical concepts to non-technical financial stakeholders.</span></li><li><span style=\"font-size: 10pt;\">Attention to detail</span></li><li><span style=\"font-size: 10pt;\">Self-starter who can work autonomously with significant latitude</span></li><li><span style=\"font-size: 10pt;\">Servant spirit with strong sense of stewardship</span></li></ul>",
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