Home › Companies › Face Reality Skincare › Esthetician Support Specialist
Esthetician Support Specialist
Face Reality Skincare · San Ramon, CA, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Face Reality Skincare |
| Title | Esthetician Support Specialist |
| Normalized title | - |
| Department / team | Revenue |
| Location | San Ramon, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-04-21 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Face Reality Skincare. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in San Ramon. | Open |
| Department jobs | Active postings in Revenue. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Face Reality Skincare |
| Source | 03472199-1b7b-4017-9253-3820d76cb09b |
| ATS provider | Rippling ATS |
Description
company
About Face Reality:
Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin Method TM , an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.
Our Core Values
Integrity, Inclusion, Collaboration, Adaptability, Accessibility
Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.
role
About the role
The Esthetician Support Specialist is crucial in facilitating seamless onboarding, ongoing support, and long-term success of our Acne Experts utilizing Face Reality’s Clear Skin Method treatments. By delivering exceptional customer service, demonstrating strong and growing protocol knowledge, and resolving issues in real time during daily interactions, this position helps ensure a consistent, high-quality experience for our Acne Expert community while supporting operational efficiency. This position is a Hybrid position working 8am-4:30pm out of our Danville office Tuesday - Thursday and remotely Mondays and Fridays. *Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.
Key Responsibilities:
Onboarding and Training
Support the onboarding of new Acne Experts by reinforcing protocol adherence, system usage, and effective application of Face Reality’s Clear Skin Method. Identify and help close knowledge gaps through real-time guidance and follow-up Real-Time Support
Serve as frontline support for Acne Experts by promptly answering inbound calls and inquiries, troubleshooting issues, and providing clear, accurate solutions across phone, email, and support channels Customer Engagement
Engage with Acne Experts through approved community channels, including the Pro Facebook group, by responding to questions, providing guidance, and reinforcing best practices Sales Collaboration
Collaborate with the sales team as needed to support a smooth customer experience, ensuring Acne Experts receive accurate information and appropriate handoff support when necessary Issue Resolution
Investigate and resolve protocol, product, treatment, and system-related inquiries. Partner with IT, digital product, or internal teams when escalation is required, maintaining ownership through resolution Systems & Tools
Utilize Zoho, Shopify, LearnWorlds, Microsoft 365 Products and other internal systems to manage inbound requests, track cases, document interactions, and maintain accurate records. Develop system proficiency quickly to support efficient issue resolution and reporting Product & Protocol Knowledge
Build and maintain a strong working knowledge of Face Reality products and treatment protocols, with an expectation of increasing independence and confidence over time Educational Support
Support ongoing education efforts by reinforcing existing resources, updates, and best practices shared by the education, marketing, and clinic teams Documentation
Maintain accurate and timely documentation in internal systems, including case notes, data entry, reporting, and related records
What Success Looks Like:
Success in this role is demonstrated by the ability to quickly ramp and confidently support Acne Experts in real time. Within the first 90 days, the Esthetician Support Specialist is expected to independently handle inbound calls and inquiries, accurately address the majority of protocol and product questions, and demonstrate strong working knowledge of Face Reality systems, including Zoho and Shopify. A successful AEST is reliable, responsive, and takes ownership of issues through resolution while maintaining accurate system documentation.
Qualifications and Skills Needed:
Esthetics License required, with a genuine interest in professional skincare and ongoing education 1+ years of experience in customer support, client service, call center, or similar customer-facing role preferred, with comfort handling inbound inquiries and real-time problem solving. Minimum 1–2 years of hands-on facial treatment experience in a treatment room environment. Demonstrated ability to troubleshoot and resolve issues effectively during phone-based interactions. Foundational knowledge of skincare protocols, with acne treatment experience preferred. Strong verbal and written communication skills, with confidence speaking on the phone. Comfort learning and using internal systems and tools (Zoho experience preferred). Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Ability to work toward and adhere to daily performance expectations, including call handling, responsiveness, documentation quality, and accuracy
At Face Reality you will have the opportunity to:
Partake in and contribute to a high-growth brand journey Be part of a high performing growing team Contribute to executing initiatives across professional channels
Physical Demands :
Must be able to lift and carry objects weighing up to 25 pounds Ability to stand, walk, and bend for extended periods Excellent hand-eye coordination and manual dexterity Ability to move around the office including stooping, crouching, and/or kneeling to troubleshoot issues Must possess a valid driver’s license and have a clean driving record Ability to perform repetitive tasks with accuracy and attention to detail Must be able to communicate effectively in verbal and written form Comfortable lifting, pushing, and pulling equipment and materials Comfortable using a computer, keyboard, and mouse
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Salary: $31-$33 per hour plus yearly bonus and full benefits package
Full job record
| Job ID | 6ee345569bae1e601647330128b0e50b7b63b523 |
| Org ID | 245975ef-0aec-4fb4-903b-e9cf491436f8 |
| Source ID | 03472199-1b7b-4017-9253-3820d76cb09b |
| Board ID | 03472199-1b7b-4017-9253-3820d76cb09b |
| Provider | rippling |
| Provider Job Key | 2d02984c-fa12-4c94-a66f-eb385047cc6f |
| Title | Esthetician Support Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | San Ramon, CA, United States |
| Department | Revenue |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | San Ramon |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/facereality/jobs/2d02984c-fa12-4c94-a66f-eb385047cc6f |
| Apply URL | https://ats.rippling.com/facereality/jobs/2d02984c-fa12-4c94-a66f-eb385047cc6f |
| First Seen At | 2026-05-29 07:08:53Z |
| Last Seen At | 2026-06-06 18:49:43Z |
| Last Checked At | 2026-06-06 18:49:43Z |
| Last Changed At | 2026-06-06 18:49:43Z |
| Inactive At | — |
| Source Posted At | 2026-04-21 19:15:52Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=facereality/date=2026-06-06/2026-06-06T18-49-42-046Z-328cd3aa45c1d9701d2776529b5c67bc2c3dd0d8ba66c3d3276665e83b9bf139.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(37,57,90);white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">The </span><b><strong style=\"white-space:pre-wrap;\">Esthetician Support Specialist</strong></b><span style=\"white-space:pre-wrap;\"> is crucial in facilitating seamless onboarding, ongoing support, and long-term success of our Acne Experts utilizing Face Reality’s Clear Skin Method treatments. By delivering exceptional customer service, demonstrating strong and growing protocol knowledge, and resolving issues in real time during daily interactions, this position helps ensure a consistent, high-quality experience for our Acne Expert community while supporting operational efficiency. </span><i><b><strong style=\"color:rgb(37,57,90);font-style:italic;white-space:pre-wrap;\">This position is a Hybrid position working 8am-4:30pm out of our Danville office Tuesday - Thursday and remotely Mondays and Fridays. </strong></b></i><span style=\"color:rgb(37,57,90);white-space:pre-wrap;\"> </span><i><b><strong style=\"color:rgb(37,57,90);font-style:italic;white-space:pre-wrap;\">*Please note </strong></b></i><i><em style=\"color:rgb(37,57,90);white-space:pre-wrap;\">this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.</em></i><b><strong style=\"color:rgb(37,57,90);white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"color:rgb(37,57,90);white-space:pre-wrap;\">Key Responsibilities: </strong></b><span style=\"color:rgb(37,57,90);white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Onboarding and Training</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;--listitem-marker-background-color:#ffffff;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Support the onboarding of new Acne Experts by reinforcing protocol adherence, system usage, and effective application of Face Reality’s Clear Skin Method.</span><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Identify</span><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">and help close knowledge gaps through real-time guidance and follow-up</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Real-Time Support</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Serve as frontline support for Acne Experts by promptly answering inbound calls and inquiries, troubleshooting issues, and providing clear, accurate solutions across phone, email, and support channels</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Customer Engagement</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Engage with Acne Experts through approved community channels, including the Pro Facebook group, by responding to questions, providing guidance, and reinforcing best practices</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Sales Collaboration</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Collaborate with the sales team as needed to support a smooth customer experience, ensuring Acne Experts receive accurate information and appropriate handoff support when necessary</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Issue Resolution</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Investigate and resolve protocol, product, treatment, and system-related inquiries. Partner with IT, digital product, or internal teams when escalation is required, maintaining ownership through resolution</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(128,128,128);font-size:11pt;white-space:pre-wrap;\"> </span><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Systems & Tools</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Utilize Zoho, Shopify, LearnWorlds, Microsoft 365 Products and other internal systems to manage inbound requests, track cases, document interactions, and maintain accurate records. Develop system proficiency quickly to support efficient issue resolution and reporting</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Product & Protocol Knowledge</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Build and maintain a strong working knowledge of Face Reality products and treatment protocols, with an expectation of increasing independence and confidence over time</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Educational Support</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Support ongoing education efforts by reinforcing existing resources, updates, and best practices shared by the education, marketing, and clinic teams</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Documentation</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Maintain accurate and timely documentation in internal systems, including case notes, data entry, reporting, and related records</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">What Success Looks Like:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"color:rgb(32,32,34);white-space:pre-wrap;\">Success in this role is demonstrated by the ability to quickly ramp and confidently support Acne Experts in real time. Within the first 90 days, the Esthetician Support Specialist is expected to independently handle inbound calls and inquiries, accurately address the majority of protocol and product questions, and demonstrate strong working knowledge of Face Reality systems, including Zoho and Shopify. A successful AEST is reliable, responsive, and takes ownership of issues through resolution while maintaining accurate system documentation. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><b><strong style=\"color:rgb(37,57,90);white-space:pre-wrap;\">Qualifications and Skills Needed: </strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;--listitem-marker-background-color:#ffffff;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Esthetics License</span><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">required, with a genuine interest in professional skincare and</span><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">ongoing</span><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">education</span></li><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">1+ years of experience in customer support, client service, call center, or similar customer-facing role preferred, with comfort handling inbound inquiries and real-time problem solving. </span></li><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Minimum</strong></b><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> </span><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">1–2 years of hands-on facial treatment experience</strong></b><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> in a treatment room environment. </span></li><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Demonstrated ability to troubleshoot and resolve issues effectively during phone-based interactions. </span></li><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Foundational knowledge of skincare protocols, with acne treatment experience preferred. </span></li><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Strong verbal and written communication skills, with confidence speaking on the phone. </span></li><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Comfort learning and using internal systems and tools (Zoho experience preferred). </span></li><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment. </span></li><li style=\"color:rgb(32,32,34);font-size:11pt;--listitem-marker-color:#202022;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Ability to work toward and adhere to daily performance expectations, including call handling, responsiveness, documentation quality, and accuracy </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">At Face Reality you will have the opportunity to: </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Partake in and contribute to a high-growth brand journey</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Be part of a high performing growing team</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Contribute to executing initiatives across professional channels</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Physical Demands</strong></b><span style=\"white-space:pre-wrap;\">:</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must be able to lift and carry objects weighing up to 25 pounds</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to stand, walk, and bend for extended periods</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellent hand-eye coordination and manual dexterity</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to move around the office including stooping, crouching, and/or kneeling to troubleshoot issues</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must possess a valid driver’s license and have a clean driving record</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to perform repetitive tasks with accuracy and attention to detail</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must be able to communicate effectively in verbal and written form</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfortable lifting, pushing, and pulling equipment and materials</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfortable using a computer, keyboard, and mouse</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(37,57,90);white-space:pre-wrap;\">Salary: $31-$33 per hour plus yearly bonus and full benefits package</span><br><br></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">About Face Reality:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"color:rgb(33,33,33);white-space:pre-wrap;\">Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin Method</span><sup style=\"color:rgb(33,33,33);white-space:pre-wrap;\"><span>TM</span></sup><span style=\"color:rgb(33,33,33);white-space:pre-wrap;\">, an adaptive method combining in-clinic treatments from certified</span><sup style=\"color:rgb(33,33,33);white-space:pre-wrap;\"><span> </span></sup><span style=\"color:rgb(33,33,33);white-space:pre-wrap;\">skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Our Core Values</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Integrity, Inclusion, Collaboration, Adaptability, Accessibility</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p>"
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