Manager, Delivery

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. About the Role: As the Manager, Delivery in our Professional Services organization, your mission is to lead a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers. You will drive constant improvement in the time to take new clients live and continually improve the processes used so as to allow the team to scale delivery faster than associated costs. Success in this role is defined by your ability to successfully hire, coach, mentor, and manage a multi-disciplinary POD while driving utilization, profit, margin, client satisfaction, and SOW/sales aspects of a rapidly growing professional services organization. You are not expected to perform each underlying discipline’s function, but rather to manage the work across the POD, facilitate process improvement and adherence, and partner with solution architects, process standards, and technical leadership to ensure delivery excellence. What You'll Do: ● Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope ● Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD ● Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards ● Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly ● Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs ● Manage a seamless handoff of clients to the support organization when appropriate, coordinating across all POD disciplines to ensure continuity ● Actively drive growth of the professional services business consistent with overall growth of the company, leveraging the consolidated POD model to increase capacity and throughput ● Reduce average implementation time in line with corporate objectives by driving cross-functional collaboration and removing bottlenecks between disciplines within the POD ● Consistently improve the accuracy of bids and the delivery of services within forecasted hours by coordinating estimates and resource planning across all POD disciplines ● When appropriate, help build a professional services partner channel to assist in surge requirements across any of the POD’s functional areas ● Serve as the primary escalation point for client delivery issues across the POD, collaborating with solution and process standards teams and technical leadership to resolve complex challenges What You'll Bring: ● 7+ years’ experience of proven success working in a professional services environment or equivalent ● Strong analytical skills and experience in eliciting, documenting and evaluating business requirements which may impact multiple Billtrust products and/or platforms ● 1+ years of management experience ● Strong communication skills both written and verbal so as to be able to assist in selling, SOW creation, and general management activities. ● Proven success in evaluating processes and implementing improvements ● Ability to work collaboratively with customers and peers across the organization on a daily basis and to work with teams who have been tasked with producing other work products based on their team’s deliverables What You’ll Get At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it. At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles. We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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