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Shift Supervisor EIH VDO-Swing Shift (Tues-Sat) (86124)
D5CCEE08944274A96388058FB68F1A82 · VDO - San Jose, CA 95119; 6370 San Ignacio Ave, San Jose, CA, 95119, USA · On Site · Active · $38–$38 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | D5CCEE08944274A96388058FB68F1A82 |
| Title | Shift Supervisor EIH VDO-Swing Shift (Tues-Sat) (86124) |
| Normalized title | - |
| Department / team | Nonprofit - Social Services |
| Location | San Jose, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $38–$38 / hour |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-06-11 / 2026-06-11 |
| Changed / last seen | 2026-06-11 / 2026-06-20 |
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| Company jobs | Active postings from D5CCEE08944274A96388058FB68F1A82. | Open |
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| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in San Jose. | Open |
| Department jobs | Active postings in Nonprofit - Social Services. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | D5CCEE08944274A96388058FB68F1A82 |
| Source | 44055e02-5d3b-490c-a22a-b7346535cbf6 |
| ATS provider | Paycom ATS |
Description
Description
Position : Shift Supervisor -VDO
Reports to : Program Manager
Location: Via, Del Oro, San Jose
Type: Non-Exempt
Compensation: $38.47/ Hourly
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
OUR VALUES
Kindness : We act with empathy toward others.
Passion : We ignite change to fulfill our mission.
Excellence : We deliver exceptional service to our communities.
POSITION OVERVIEW
The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.
The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.
REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.
PRIMARY RESPONSIBILITIES
Direct Service ( 9 0 %)
Works collaboratively with Program Manager to ensure service delivery standards are met
Responsible for the care, safety, and supervision of program participants, guests, and staff
Implement and enforce EIH guidelines and EIH site rules by program participants
Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
Assist with interviewing, recruiting, and training staff
Ensure the minimum staffing requirements per shift are met
Participate in staff progressive discipline, including the development of Corrective Action Plans
Ensure incident reports are accurate and completed promptly
Welcome guests to the facility, including program participants, volunteers, staff, and community members
Ensure Resident Advocates document all services provided into HMIS within three business days
Provide supervision, job coaching, and support to staff
Meet with each staff individually regularly
Ensure rooms are booked and cleaned for workshop providers
Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies
Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model
Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
Create a room inspection schedule and follow up an inspection schedule
Support with the treatment of participants' property before Move-In
Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed
Ensure room, facility, and perimeter checks are completed
Ensure set-up and break-down for any special events or activities
Complete and file all paperwork promptly
Maintain professional conduct, attitude, and appearance
Communicate to and delegate tasks to the next shift Supervisor or Manager
Maintain confidentiality regarding clients, personnel, and other internal agency affairs
Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community
Maintain compliance with agency/EIH Arena site policies and procedures
Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention
Committed to treating each EIH Arena guest with respect and dignity
Demonstrated conflict resolution skills
Ge n e r a l ( 10 %)
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public
Assist with office-related tasks as needed
Attend all mandatory meetings, workshops, and training
Perform other general duties as assigned
Qualities:
The Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.
Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Shift Supervisors possess a strong sense of accountability demonstrating both leadership skills and customer service skills and work effectively within a team. Shift Supervisors actively engage in active listening, are reliable, and possess effective problem solving and de-escalation skills. Shift Supervisors will utilize highly developed communication skills to assist with difficult situations while maintain flexibility when interacting with those, including those who may be experiencing serious mental illness or may be intoxicated.
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
Qualifications
YOU HAVE (QUALIFICATIONS ) Required:
AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services
Sensitivity to the needs of unhouses individuals
Experience working with unhoused population
Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders
Full job record
| Job ID | 6ec04ac64021d89431c0518b52f8ada8368fb215 |
| Org ID | 8d332624-2198-4f4b-8b7a-9ffe060fbafd |
| Source ID | 44055e02-5d3b-490c-a22a-b7346535cbf6 |
| Board ID | 44055e02-5d3b-490c-a22a-b7346535cbf6 |
| Provider | paycom |
| Provider Job Key | 693826 |
| Title | Shift Supervisor EIH VDO-Swing Shift (Tues-Sat) (86124) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | VDO - San Jose, CA 95119; 6370 San Ignacio Ave, San Jose, CA, 95119, USA |
| Department | Nonprofit - Social Services |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | San Jose |
| Salary Raw | $38.47 - $38.47 Hourly |
| Salary Min | 38.47 |
| Salary Max | 38.47 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=693826&clientkey=D5CCEE08944274A96388058FB68F1A82 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=693826&clientkey=D5CCEE08944274A96388058FB68F1A82 |
| First Seen At | 2026-06-11 08:45:47Z |
| Last Seen At | 2026-06-20 10:00:08Z |
| Last Checked At | 2026-06-20 10:00:08Z |
| Last Changed At | 2026-06-11 08:45:47Z |
| Inactive At | — |
| Source Posted At | 2026-06-11 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=D5CCEE08944274A96388058FB68F1A82/date=2026-06-20/2026-06-20T10-00-06-724Z-e7893dd3745d081c84352ae396f612a47770aa1f4e436dd81a63afd35ec2b140.json |
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"description": "<p style=\"margin-bottom:11px;\"> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>Position</b>: Shift Supervisor -VDO</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>Reports to</b>: Program Manager </span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>Location:</b> Via, Del Oro, San Jose</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>Type:</b> Non-Exempt</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>Compensation:</b> $38.47/ Hourly</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>ABOUT HOMEFIRST</b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\">Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b><span style=\"color:#222222;\">OUR VALUES</span></b></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b><i><span style=\"color:#222222;\">Kindness</span></i></b><i><span style=\"color:#222222;\">: We act with empathy toward others.</span></i></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b><i><span style=\"color:#222222;\">Passion</span></i></b><i><span style=\"color:#222222;\">: We ignite change to fulfill our mission.</span></i></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b><i><span style=\"color:#222222;\">Excellence</span></i></b><i><span style=\"color:#222222;\">: We deliver exceptional service to our communities.</span></i></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>POSITION OVERVIEW</b></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\">The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.</span></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. </span></span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>REPORTING RELATIONSHIP: </b>The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b style=\"font-family:Verdana, Geneva, sans-serif;\">PRIMARY RESPONSIBILITIES</b></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:107%;\"><i><span style=\"line-height:107%;\"><span style=\"letter-spacing:0.05pt;\">Direct Service</span><span style=\"letter-spacing:0.1pt;\"> (</span>9<span style=\"letter-spacing:-0.25pt;\">0</span><span style=\"letter-spacing:0.1pt;\">%)</span></span></i></span></span></span></p>\n\n<p> </p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Works collaboratively with Program Manager to ensure service delivery standards are met</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Responsible for the care, safety, and supervision of program participants, guests, and staff</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Implement and enforce EIH guidelines and EIH site rules by program participants</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Assist with interviewing, recruiting, and training staff</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Ensure the minimum staffing requirements per shift are met</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Participate in staff progressive discipline, including the development of Corrective Action Plans</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Ensure incident reports are accurate and completed promptly</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Welcome guests to the facility, including program participants, volunteers, staff, and community members</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Ensure Resident Advocates document all services provided into HMIS within three business days</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Provide supervision, job coaching, and support to staff</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Meet with each staff individually regularly</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Ensure rooms are booked and cleaned for workshop providers</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Create a room inspection schedule and follow up an inspection schedule</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Support with the treatment of participants' property before Move-In</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Ensure room, facility, and perimeter checks are completed</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Ensure set-up and break-down for any special events or activities</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Complete and file all paperwork promptly</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Maintain professional conduct, attitude, and appearance</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Communicate to and delegate tasks to the next shift Supervisor or Manager</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Maintain confidentiality regarding clients, personnel, and other internal agency affairs</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Maintain compliance with agency/EIH Arena site policies and procedures</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Committed to treating each EIH Arena guest with respect and dignity</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Demonstrated conflict resolution skills</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-top:1px;\"> </p>\n\n<p style=\"margin-right:-1px;margin-left:7px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><i>Ge<span style=\"letter-spacing:-0.05pt;\">n</span>e<span style=\"letter-spacing:0.1pt;\">r</span><span style=\"letter-spacing:-0.15pt;\">a</span><span style=\"letter-spacing:0.1pt;\">l</span><span style=\"letter-spacing:-0.1pt;\"> (</span>10<span style=\"letter-spacing:-0.15pt;\">%)</span></i></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Assist with office-related tasks as needed</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Attend all mandatory meetings, workshops, and training</span></span></span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\"><span style=\"color:#222222;\">Perform other general duties as assigned</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-top:2px;margin-right:36px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b style=\"font-family:Verdana, Geneva, sans-serif;\"><i><span style=\"border:1pt none;padding:0in;\">Qualities:</span></i></b></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"border:1pt none;padding:0in;\">The Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.</span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Ideal candidates </span></span>are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy <span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Shift Supervisors possess a strong sense of accountability demonstrating both leadership skills and customer service skills and work effectively within a team. Shift Supervisors actively engage in active listening, are reliable, and possess effective problem solving and de-escalation skills. Shift Supervisors will utilize highly developed communication skills to assist with difficult situations while maintain flexibility when interacting with those, including those who may be experiencing serious mental illness or may be intoxicated.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>BENEFITS</b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\">HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\"><b>ORGANIZATIONAL EQUITY STATEMENT</b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"line-height:normal;\">At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.</span></span></p>",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Shift Supervisor EIH VDO-Swing Shift (Tues-Sat) (86124)\",\"identifier\":\"J0NI38693826\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/D5CCEE08944274A96388058FB68F1A82/jobs/693826\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D5CCEE08944274A96388058FB68F1A82\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":38.47,\"maxValue\":38.47,\"unitText\":\"\"}},\"datePosted\":\"2026-06-11\",\"description\":\"Job DetailsLevel: ExperiencedJob Location: VDO - San Jose, CA 95119Position Type: Full TimeEducation Level: High SchoolSalary Range: $38.47 - $38.47 HourlyTravel Percentage: NoneJob Shift: SwingJob Category: Nonprofit - Social Services \\n\\nPosition: Shift Supervisor -VDO\\n\\nReports to: Program Manager \\n\\nLocation: Via, Del Oro, San Jose\\n\\nType: Non-Exempt\\n\\nCompensation: $38.47/ Hourly\\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\nPOSITION OVERVIEW\\n\\nThe Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.\\n\\n \\n\\nThe Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. \\n\\nREPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.\\n\\n \\n\\nPRIMARY RESPONSIBILITIES\\n\\nDirect Service (90%)\\n\\n \\n\\n\\n\\tWorks collaboratively with Program Manager to ensure service delivery standards are met\\n\\tResponsible for the care, safety, and supervision of program participants, guests, and staff\\n\\tImplement and enforce EIH guidelines and EIH site rules by program participants\\n\\tAssist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed\\n\\tAssist with interviewing, recruiting, and training staff\\n\\tEnsure the minimum staffing requirements per shift are met\\n\\tParticipate in staff progressive discipline, including the development of Corrective Action Plans\\n\\tEnsure incident reports are accurate and completed promptly\\n\\tWelcome guests to the facility, including program participants, volunteers, staff, and community members\\n\\tEnsure Resident Advocates document all services provided into HMIS within three business days\\n\\tProvide supervision, job coaching, and support to staff\\n\\tMeet with each staff individually regularly\\n\\tEnsure rooms are booked and cleaned for workshop providers\\n\\tMake timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies\\n\\tSupervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.\\n\\tRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicable\\n\\tAdhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model\\n\\tComplete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed\\n\\tEnsure clothing, linens, toiletries, and other program supplies are in stock and accessible\\n\\tCreate a room inspection schedule and follow up an inspection schedule\\n\\tSupport with the treatment of participants' property before Move-In\\n\\tSupervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed\\n\\tEnsure room, facility, and perimeter checks are completed\\n\\tEnsure set-up and break-down for any special events or activities\\n\\tComplete and file all paperwork promptly\\n\\tMaintain professional conduct, attitude, and appearance\\n\\tCommunicate to and delegate tasks to the next shift Supervisor or Manager\\n\\tMaintain confidentiality regarding clients, personnel, and other internal agency affairs\\n\\tConduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community\\n\\tMaintain compliance with agency/EIH Arena site policies and procedures\\n\\tProvide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention\\n\\tCommitted to treating each EIH Arena guest with respect and dignity\\n\\tDemonstrated conflict resolution skills\\n\\n\\n \\n\\nGeneral (10%)\\n\\n\\n\\tRepresent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public\\n\\tAssist with office-related tasks as needed\\n\\tAttend all mandatory meetings, workshops, and training\\n\\tPerform other general duties as assigned\\n\\n\\nQualities:\\n\\nThe Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.\\n\\nIdeal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Shift Supervisors possess a strong sense of accountability demonstrating both leadership skills and customer service skills and work effectively within a team. Shift Supervisors actively engage in active listening, are reliable, and possess effective problem solving and de-escalation skills. Shift Supervisors will utilize highly developed communication skills to assist with difficult situations while maintain flexibility when interacting with those, including those who may be experiencing serious mental illness or may be intoxicated.\\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.\\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QualificationsYOU HAVE (QUALIFICATIONS) Required:\\n\\n\\n\\tAA degree (or equivalent of 2 years of higher education) or three years of field experience in social services\\n\\tSensitivity to the needs of unhouses individuals\\n\\tExperience working with unhoused population\\n\\tWillingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders\\n\",\"responsibilities\":\" \\n\\nPosition: Shift Supervisor -VDO\\n\\nReports to: Program Manager \\n\\nLocation: Via, Del Oro, San Jose\\n\\nType: Non-Exempt\\n\\nCompensation: $38.47/ Hourly\\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\nPOSITION OVERVIEW\\n\\nThe Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.\\n\\n \\n\\nThe Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. \\n\\nREPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.\\n\\n \\n\\nPRIMARY RESPONSIBILITIES\\n\\nDirect Service (90%)\\n\\n \\n\\n\\n\\tWorks collaboratively with Program Manager to ensure service delivery standards are met\\n\\tResponsible for the care, safety, and supervision of program participants, guests, and staff\\n\\tImplement and enforce EIH guidelines and EIH site rules by program participants\\n\\tAssist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed\\n\\tAssist with interviewing, recruiting, and training staff\\n\\tEnsure the minimum staffing requirements per shift are met\\n\\tParticipate in staff progressive discipline, including the development of Corrective Action Plans\\n\\tEnsure incident reports are accurate and completed promptly\\n\\tWelcome guests to the facility, including program participants, volunteers, staff, and community members\\n\\tEnsure Resident Advocates document all services provided into HMIS within three business days\\n\\tProvide supervision, job coaching, and support to staff\\n\\tMeet with each staff individually regularly\\n\\tEnsure rooms are booked and cleaned for workshop providers\\n\\tMake timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies\\n\\tSupervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.\\n\\tRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicable\\n\\tAdhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model\\n\\tComplete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed\\n\\tEnsure clothing, linens, toiletries, and other program supplies are in stock and accessible\\n\\tCreate a room inspection schedule and follow up an inspection schedule\\n\\tSupport with the treatment of participants' property before Move-In\\n\\tSupervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed\\n\\tEnsure room, facility, and perimeter checks are completed\\n\\tEnsure set-up and break-down for any special events or activities\\n\\tComplete and file all paperwork promptly\\n\\tMaintain professional conduct, attitude, and appearance\\n\\tCommunicate to and delegate tasks to the next shift Supervisor or Manager\\n\\tMaintain confidentiality regarding clients, personnel, and other internal agency affairs\\n\\tConduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community\\n\\tMaintain compliance with agency/EIH Arena site policies and procedures\\n\\tProvide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention\\n\\tCommitted to treating each EIH Arena guest with respect and dignity\\n\\tDemonstrated conflict resolution skills\\n\\n\\n \\n\\nGeneral (10%)\\n\\n\\n\\tRepresent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public\\n\\tAssist with office-related tasks as needed\\n\\tAttend all mandatory meetings, workshops, and training\\n\\tPerform other general duties as assigned\\n\\n\\nQualities:\\n\\nThe Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.\\n\\nIdeal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Shift Supervisors possess a strong sense of accountability demonstrating both leadership skills and customer service skills and work effectively within a team. Shift Supervisors actively engage in active listening, are reliable, and possess effective problem solving and de-escalation skills. Shift Supervisors will utilize highly developed communication skills to assist with difficult situations while maintain flexibility when interacting with those, including those who may be experiencing serious mental illness or may be intoxicated.\\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.\\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"HomeFirst\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D5CCEE08944274A96388058FB68F1A82\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"6370 San Ignacio Ave\",\"addressLocality\":\"San Jose\",\"addressRegion\":\"CA\",\"postalCode\":95119,\"addressCountry\":\"USA\"}},\"qualifications\":\"YOU HAVE (QUALIFICATIONS) Required:\\n\\n\\n\\tAA degree (or equivalent of 2 years of higher education) or three years of field experience in social services\\n\\tSensitivity to the needs of unhouses individuals\\n\\tExperience working with unhoused population\\n\\tWillingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders\\n\",\"experienceRequirements\":\"YOU HAVE (QUALIFICATIONS) Required:\\n\\n\\n\\tAA degree (or equivalent of 2 years of higher education) or three years of field experience in social services\\n\\tSensitivity to the needs of unhouses individuals\\n\\tExperience working with unhoused population\\n\\tWillingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders\\n\",\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Swing\",\"educationRequirements\":\"High School\"}",
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