Home › Companies › Eify Fa Us6 Oraclecloud Com CX 1004 › Senior Field Services Technician - Peoria Region
Senior Field Services Technician - Peoria Region
Eify Fa Us6 Oraclecloud Com CX 1004 · Peoria, IL, United States; SC Peoria Allergy & Asthma, Peoria, IL, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eify Fa Us6 Oraclecloud Com CX 1004 |
| Title | Senior Field Services Technician - Peoria Region |
| Normalized title | - |
| Department / team | Information Technology |
| Location | Peoria, IL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-04-30 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-23 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eify Fa Us6 Oraclecloud Com CX 1004. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Peoria. | Open |
| Department jobs | Active postings in Information Technology. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eify Fa Us6 Oraclecloud Com CX 1004 |
| Source | 05a13074-d723-4712-b151-4ec01db05fd2 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. May interact with engineers (e.g., Network, System, SAP, etc.) and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user incidents. Performs more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades and software installs with elevated profile rights.
Job Relationships
Reports to the Manger of End User Services
Principal Responsibilities
Handles service requests and incidents entered through the service desk system which includes: End user workstation issues (Windows, internet, office applications and other general hardware and software troubleshooting) Application issues related to any specialty software used in the hospital Copier/Printer related issues Telephone/FAX issues General network connectivity troubleshooting and repair TV and Audio/Visual system issues Hardware/software upgrades and associated configurations Solid user account management Performs or assists in installing, diagnosing, repairing and maintaining end user devices, applications and related infrastructure Participates in disaster recovery testing Assists in IT equipment inventory and asset management Assist in implementing and maintaining HIPAA and other security compliance programs Perform other duties as assigned by the IT Director, Manager or Service Support Lead Complies with the Clinic Compliance Program Excellent customer service, including patience and great communication skills
Distinguishing Factors:
This position is distinguished from an IT Technical Support Specialist by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making abilities. This involves working directly with customers, monitoring repeat issues and concerns that impact the end user ability to perform their responsibilities, providing advanced troubleshooting assistance to clinic staff and other IT Support Technicians, determining best practices and standard computing procedures, and fostering good communication between IT support services and local administration. The Senior IT Technical Support Specialist addresses customer computing needs and resolves assigned service requests, monitors site performance and up-time through ongoing customer communication and feedback. The position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technician while also demonstrating a high level of proficiency with regards to department concepts, practices and protocols.
Education/Experience/ Licenses/Certificates
Graduation from an accredited college/ university with a bachelor’s degree in computer science or related field and four years of professional computer/IT technical support experience or six years of professional computer/IT technical support experience either inside or outside of a clinical environment A+ Hardware & Software or equivalent experience/training A+ Network, A+ Security, MCSA Windows 10 or equivalent certifications a plus Experience in network infrastructure including implementation, configuration, and maintenance Experience with user management technologies like Active Directory, LDAP, SSO, Group Policy, PowerShell, Scripting, etc. Knowledge, Skills and Abilities
Ability to carry out assigned service requests and maintenance tasks with the need for limited supervision Principles, practices, and techniques in the installation, maintenance and troubleshooting of workstations, peripherals, network infrastructure, printers and other related hardware and software issues Strong knowledge in operating system and common application knowledge (web browsers, Microsoft Office, Adobe etc.) General knowledge in network infrastructure to troubleshoot and solve common network/internet related issues. Troubleshoot and diagnose severity of network problems and make repairs with little or no assistance Knowledge in VOIP phones and related telecom infrastructure General familiarity with desktop printers. Ability to resolve common issues both hardware and software related General familiarity with A/V systems like smart TVs, digital display systems/kiosks, audio/paging and related systems Make decisions and resolve problems. Seek out information and data to evaluate, prioritize and formulate best solution or practice Communicate clearly and concisely, both orally and in writing Establish and maintain effective working relationships; work independently and demonstrate initiative
Special Considerations and Qualifications:
Ability to interact with clients, management, and other technical staff at all levels Strong communication skills, both verbal and written Excellent customer service skills with a friendly and professional demeanor Ability to work under pressure and handle multiple priorities simultaneously Detail-oriented and able to follow through on tasks Professional appearance and attitude Must be able to work independently with minimal supervision Flexibility and ability to work collaboratively with others Ability to maintain confidentiality Working Environment
This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHI/Privacy Level
HIPAA1
Full job record
| Job ID | 6ea8a88fafd2d1db4f5958f2a0e0b4bdb58094fc |
| Org ID | 5d822b82-a698-4674-9b7b-53ef656d13b4 |
| Source ID | 05a13074-d723-4712-b151-4ec01db05fd2 |
| Board ID | 05a13074-d723-4712-b151-4ec01db05fd2 |
| Provider | oracle_hcm |
| Provider Job Key | 8311 |
| Title | Senior Field Services Technician - Peoria Region |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Peoria, IL, United States; SC Peoria Allergy & Asthma, Peoria, IL, US |
| Department | Information Technology |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IL |
| City | Peoria |
| Salary Raw | Description Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. May interact with engineers (e.g., Network, System, SAP, etc.) and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user incidents. Performs more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades and software installs with elevated profile rights. Job Relationships Reports to the Manger of End User Services Principal Responsibilities Handles service requests and incidents entered through the service desk system which includes: End user workstation issues (Windows, internet, office applications and other general hardware and software troubleshooting) Application issues related to any specialty software used in the hospital Copier/Printer related issues Telephone/FAX issues General network connectivity troubleshooting and repair TV and Audio/Visual system issues Hardware/software upgrades and associated configurations Solid user account management Performs or assists in installing, diagnosing, repairing and maintaining end user devices, applications and related infrastructure Participates in disaster recovery testing Assists in IT equipment inventory and asset management Assist in implementing and maintaining HIPAA and other security compliance programs Perform other duties as assigned by the IT Director, Manager or Service Support Lead Complies with the Clinic Compliance Program Excellent customer service, including patience and great communication skills Distinguishing Factors: This position is distinguished from an IT Technical Support Specialist by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making abilities. This involves working directly with customers, monitoring repeat issues and concerns that impact the end user ability to perform their responsibilities, providing advanced troubleshooting assistance to clinic staff and other IT Support Technicians, determining best practices and standard computing procedures, and fostering good communication between IT support services and local administration. The Senior IT Technical Support Specialist addresses customer computing needs and resolves assigned service requests, monitors site performance and up-time through ongoing customer communication and feedback. The position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technician while also demonstrating a high level of proficiency with regards to department concepts, practices and protocols. Education/Experience/ Licenses/Certificates Graduation from an accredited college/ university with a bachelor’s degree in computer science or related field and four years of professional computer/IT technical support experience or six years of professional computer/IT technical support experience either inside or outside of a clinical environment A+ Hardware & Software or equivalent experience/training A+ Network, A+ Security, MCSA Windows 10 or equivalent certifications a plus Experience in network infrastructure including implementation, configuration, and maintenance Experience with user management technologies like Active Directory, LDAP, SSO, Group Policy, PowerShell, Scripting, etc. Knowledge, Skills and Abilities Ability to carry out assigned service requests and maintenance tasks with the need for limited supervision Principles, practices, and techniques in the installation, maintenance and troubleshooting of workstations, peripherals, network infrastructure, printers and other related hardware and software issues Strong knowledge in operating system and common application knowledge (web browsers, Microsoft Office, Adobe etc.) General knowledge in network infrastructure to troubleshoot and solve common network/internet related issues. Troubleshoot and diagnose severity of network problems and make repairs with little or no assistance Knowledge in VOIP phones and related telecom infrastructure General familiarity with desktop printers. Ability to resolve common issues both hardware and software related General familiarity with A/V systems like smart TVs, digital display systems/kiosks, audio/paging and related systems Make decisions and resolve problems. Seek out information and data to evaluate, prioritize and formulate best solution or practice Communicate clearly and concisely, both orally and in writing Establish and maintain effective working relationships; work independently and demonstrate initiative Special Considerations and Qualifications: Ability to interact with clients, management, and other technical staff at all levels Strong communication skills, both verbal and written Excellent customer service skills with a friendly and professional demeanor Ability to work under pressure and handle multiple priorities simultaneously Detail-oriented and able to follow through on tasks Professional appearance and attitude Must be able to work independently with minimal supervision Flexibility and ability to work collaboratively with others Ability to maintain confidentiality Working Environment This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHI/Privacy Level HIPAA1 |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://eify.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1004/job/8311 |
| Apply URL | https://eify.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1004/job/8311 |
| First Seen At | 2026-05-31 17:57:04Z |
| Last Seen At | 2026-06-23 11:07:35Z |
| Last Checked At | 2026-06-23 11:07:35Z |
| Last Changed At | 2026-05-31 17:57:04Z |
| Inactive At | — |
| Source Posted At | 2026-04-30 21:52:03Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eify.fa.us6.oraclecloud.com|CX_1004/date=2026-06-23/2026-06-23T11-07-27-374Z-4fdcc6b257f0a411607ef810e6a2b7bb8295478e44919b0a6c8304041bd969c5.json |
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This involves working directly with customers, monitoring repeat issues and concerns that impact the end user ability to perform their responsibilities, providing advanced troubleshooting assistance to clinic staff and other IT Support Technicians, determining best practices and standard computing procedures, and fostering good communication between IT support services and local administration. The Senior IT Technical Support Specialist addresses customer computing needs and resolves assigned service requests, monitors site performance and up-time through ongoing customer communication and feedback. The position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technician while also demonstrating a high level of proficiency with regards to department concepts, practices and protocols. </span></p><p><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\"><strong>Education/Experience/ Licenses/Certificates</strong></span></p><ul><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">Graduation from an accredited college/ university with a bachelor’s degree in computer science or related field and four years of professional computer/IT technical support experience or six years of professional computer/IT technical support experience either inside or outside of a clinical environment</span></li><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">A+ Hardware & Software or equivalent experience/training</span></li><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">A+ Network, A+ Security, MCSA Windows 10 or equivalent certifications a plus</span></li><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">Experience in network infrastructure including implementation, configuration, and maintenance</span></li><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">Experience with user management technologies like Active Directory, LDAP, SSO, Group Policy, PowerShell, Scripting, etc.</span></li></ul><p><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\"><strong>Knowledge, Skills and Abilities</strong></span></p><ul><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">Ability to carry out assigned service requests and maintenance tasks with the need for limited supervision</span></li><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">Principles, practices, and techniques in the installation, maintenance and troubleshooting of workstations, peripherals, network infrastructure, printers and other related hardware and software issues</span></li><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">Strong knowledge in operating system and common application knowledge (web browsers, Microsoft Office, Adobe etc.)</span></li><li><span style=\"font-family:"Calibri",sans-serif;font-size:9.0pt;\">General knowledge in network infrastructure to troubleshoot and solve common network/internet related issues. 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"OrganizationId": 1,
"PostingEndDate": null,
"LegalEmployerId": 300000001306001,
"PrimaryLocation": "Peoria, IL, United States",
"WorkDurationYears": null,
"WorkplaceTypeCode": "ORA_ON_SITE",
"BeFirstToApplyFlag": false,
"WorkDurationMonths": null,
"otherWorkLocations": [],
"secondaryLocations": [],
"ShortDescriptionStr": "",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "US",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://eify.fa.us6.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%228311%22,siteNumber=CX_1004",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 15071
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/6ea8a88fafd2d1db4f5958f2a0e0b4bdb58094fc?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/5d822b82-a698-4674-9b7b-53ef656d13b4JSONGET https://api.bluedoor.sh/job-postings/v1/sources/05a13074-d723-4712-b151-4ec01db05fd2JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/6ea8a88fafd2d1db4f5958f2a0e0b4bdb58094fc/eventsJSON