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Blackboard Student Support

0bb81b61 1bb5 4110 A562 39e04c9b9598 19000101 000001 · Hialeah, FL, US, Hialeah, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0bb81b61 1bb5 4110 A562 39e04c9b9598 19000101 000001
TitleBlackboard Student Support
Normalized title-
Department / team-
LocationHialeah, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Hialeah.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0bb81b61 1bb5 4110 A562 39e04c9b9598 19000101 000001
Sourcebf1a1ac8-634b-4307-b34a-eb2df33ac705
ATS providerADP Workforce Now Recruiting

Description

Florida National University contributes to the education of a diverse student body within the community it serves. FNU employs and develops a faculty of scholars proficient in the art of teaching. We strive to prepare students for employment in their chosen careers through quality education and instruction. Major Responsibilities: The Blackboard Student Support will provide routine technical support and assistance to students, faculty members, and other staff with online courses in Blackboard with other web-based instructional material in support of the Distance Learning Department. Key Responsibilities: Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities. University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. Special Projects: Execute special projects assigned by the President or supervisor. Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations. Assigned Duties: Undertake other assigned duties as required. Specific Duties and Responsibilities: Knowledge of any learning management systems such as Blackboard. Knowledge of c omputer software applications such Spreadsheets, PowerPoint, Outlook and Word processing. Knowledge of b asic techniques used to troubleshoot routine computer application malfunctions. Customer service techniques for contact in person, on the telephone, and written communications Effectively utilize computer equipment and software in the performance of duties Work independently on assigned tasks. Train new students in the use of Blackboard. Establish and maintain effective working relationships with faculty, administrators, and students. Give clear and concise instructions. Learn the characteristics of new computer systems, software, and hardware and update technical skills to adapt to changing technology. Qualifications: Associate’s or Bachelor's degree preferred. 1-3 years of work-related experience. Fluency in spoken and written English and Spanish. Technical, analytical, and problem-solving skills Excellent communication and collaboration skills Able to adapt and react calmly under stressful conditions. Able to relate cooperatively and constructively with students and co-workers. Demonstrated ability to communicate effectively, both verbally and in writing. Effective organizational and time management skills Computer skills as required for the position. Attention to detail and adaptability to a changing environment. Schedule: Monday to Thursday Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm *Fridays alternate ( campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm) Job Type Full-time

Full job record

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Source IDbf1a1ac8-634b-4307-b34a-eb2df33ac705
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Provideradp_workforcenow
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TitleBlackboard Student Support
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Statusactive
Activeyes
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Employment Typefull_time
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CountryUnited States
RegionFL
CityHialeah
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0bb81b61-1bb5-4110-a562-39e04c9b9598&ccId=19000101_000001&lang=en_US&type=JS&jobId=576213&jwId=9201959214312_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0bb81b61-1bb5-4110-a562-39e04c9b9598&ccId=19000101_000001&lang=en_US&type=JS&jobId=576213&jwId=9201959214312_1
First Seen At2026-05-31 18:52:42Z
Last Seen At2026-06-06 13:16:17Z
Last Checked At2026-06-06 13:16:17Z
Last Changed At2026-06-06 13:16:17Z
Inactive At—
Source Posted At2026-05-12 20:14:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;text-align:justify;' data-pasted=\"true\"><span style='font-family:\"Times New Roman\",serif;'>Florida National University contributes to the education of a diverse student body within the community it serves. FNU employs and develops a faculty of scholars proficient in the art of teaching. We strive to prepare students for employment in their chosen careers through quality education and instruction.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;text-align:justify;background:white;'><strong><span style=\"font-size:15px;color:black;\">Major Responsibilities:&nbsp;</span></strong><span style=\"font-size:15px;color:black;\">The Blackboard Student Support will provide routine technical support and assistance to students, faculty members, and other staff with online courses in Blackboard with other web-based instructional material in support of the Distance Learning Department.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>&nbsp;</p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;text-align:justify;'><strong><span style='font-family:\"Times New Roman\",serif;'>Key Responsibilities:&nbsp;</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;\"><strong><span style='font-family:\"Times New Roman\",serif;'>Communication Management:</span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;\"><strong><span style='font-family:\"Times New Roman\",serif;'>Policy Adherence and Ethical Compliance:</span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;Ensure strict adherence to the University&#39;s mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;\"><strong><span style='font-family:\"Times New Roman\",serif;'>University Engagement:</span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;\"><strong><span style='font-family:\"Times New Roman\",serif;'>Special Projects:</span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;Execute special projects assigned by the President or supervisor.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;\"><strong><span style='font-family:\"Times New Roman\",serif;'>Compliance Adherence:&nbsp;</span></strong><span style='font-family:\"Times New Roman\",serif;'>Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;\"><strong><span style='font-family:\"Times New Roman\",serif;'>Assigned Duties:</span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;Undertake other assigned duties as required.</span></li></ol><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;text-align:justify;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;text-align:justify;'><strong><em><span style='font-family:\"Times New Roman\",serif;'>Specific Duties and Responsibilities:</span></em></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;background:white;'>Knowledge of any learning management systems such as Blackboard.</span></li></ol></div><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"2\" type=\"1\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;background:white;'>Knowledge of c</span><span style='font-family:\"Times New Roman\",serif;color:black;'>omputer software applications such Spreadsheets, PowerPoint, Outlook and Word processing.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;background:white;'>Knowledge of b</span><span style='font-family:\"Times New Roman\",serif;color:black;'>asic techniques used to troubleshoot routine computer application malfunctions.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Customer service techniques for contact in person, on the telephone, and written communications</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Effectively utilize computer equipment and software in the performance of duties&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Work independently on assigned tasks.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Train new students in the use of Blackboard.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Establish and maintain effective working relationships with faculty, administrators, and students.</span></li></ol><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"9\" type=\"1\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Give clear and concise instructions.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;text-align:justify;background:     white;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Learn the characteristics of new computer systems, software, and hardware and update technical skills to adapt to changing technology.&nbsp;</span></li></ol><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;background:white;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;background:white;'><strong><em><span style='font-family:\"Times New Roman\",serif;color:black;'>Qualifications:</span></em></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>Associate&rsquo;s or Bachelor&#39;s degree preferred.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>1-3 years of work-related experience.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>Fluency in spoken and written English and Spanish.</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;color:#202124;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Technical, analytical, and problem-solving skills</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;color:#202124;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Excellent communication and collaboration skills</span></li></ul><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>Able to adapt and react calmly under stressful conditions.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>Able to relate cooperatively and constructively with students and co-workers.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>Demonstrated ability to communicate effectively, both verbally and in writing.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>Effective organizational and time management skills</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>Computer skills as required for the position.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:#202124;'>Attention to detail and adaptability to a changing environment.</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;background:white;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;background:white;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;background:white;'><strong><span style=\"font-size:15px;color:#2D2D2D;\">Schedule:</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;background:white;'><span style=\"font-size:15px;color:#2D2D2D;\">Monday to Thursday</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: square;margin-left: 0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">*Fridays alternate (<em>campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm)</em></span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;text-align:justify;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;text-align:justify;'><strong><span style='font-family:\"Times New Roman\",serif;'>Job Type</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;text-align:justify;'><span style='font-family:\"Times New Roman\",serif;'>Full-time&nbsp;</span></p><p style=\"background: white; margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;\"><br></p><p style=\"background: white; margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;\"><br></p><p style=\"background: white; margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;\"><br></p><p style=\"background: white; margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;\"><br></p><p style=\"background: white; margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;\"><br></p><p style=\"background: white; margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;\"><br></p><p style=\"background: white; margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;\"><br></p><p style=\"margin: 0in 0in 0pt; mso-pagination: widow-orphan; mso-line-break-override: none;\">&nbsp;</p><p style=\"background: white; margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;\"><br></p><p style=\"margin: 0in 0in 0pt; mso-pagination: widow-orphan; mso-line-break-override: none;\"><br></p><p style=\"margin: 0in 0in 0pt; mso-pagination: widow-orphan; mso-line-break-override: none;\"><br></p><p style=\"margin: 0in 0in 0pt; mso-pagination: widow-orphan; mso-line-break-override: none;\"><br></p><p><br></p></div>\n",
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    "itemID": "9201959214312_1",
    "postDate": "2026-05-12T16:14:00.000-04:00",
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    "requisitionTitle": "Blackboard Student Support",
    "clientRequisitionID": "1459",
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    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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        "nameCode": {
          "shortName": " Hialeah, FL, US"
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/576213?cid=0bb81b61-1bb5-4110-a562-39e04c9b9598&ccId=19000101_000001&lang=en_US&locale=en_US",
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}
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