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Hospitality & Customer Care Specialist

0157da4d 5558 409f Abb1 E70277b4f236 9200972773728 2 · Store 853 - Northbrook, IL, Northbrook, IL, US, Northbrook, IL · Active · $48,000–$55,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0157da4d 5558 409f Abb1 E70277b4f236 9200972773728 2
TitleHospitality & Customer Care Specialist
Normalized title-
Department / team-
LocationIL, United States
Work model-
Employment typeFull Time
Salary$48,000–$55,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company0157da4d 5558 409f Abb1 E70277b4f236 9200972773728 2
Sourcec445316d-df8c-4649-8c73-29f3b08cac1a
ATS providerADP Workforce Now Recruiting

Description

Job Description: Hospitality & Customer Care Specialist Location: HEART Certified Auto Care – Northbrook Position Type: Full-Time About the Role HEART Certified Auto Care is seeking a warm, people-centered Hospitality & Customer Care Specialist to serve as the first point of contact for our guests. This role is rooted in hospitality—providing a memorable, friendly, and seamless customer experience every time someone contacts or visits our shop. While the primary work location is Northbrook , this role also supports company-wide customer follow-up efforts and quality assurance initiatives using our AppFueled callback system. If you are upbeat, organized, and passionate about serving others, this may be the perfect role for you. Key Responsibilities1. Guest Experience & Phone Support Serve as the friendly first point of contact for all incoming calls. Ensure calls are answered promptly, professionally, and with HEART’s unique hospitality tone. Direct calls to the appropriate team members or departments as needed. Provide basic information on services, scheduling, and shop processes. Support front-of-house flow by greeting in-person guests when necessary. 2. Callback Program Execution (AppFueled System) Own and manage HEART’s callback and follow-up process across all locations. Use AppFueled to track, complete, and document all callbacks daily. Follow up with customers after service visits to ensure satisfaction, answer questions, and identify opportunities for improved experiences. Notify managers of any escalated concerns or feedback requiring attention. Maintain high callback completion rates and contribute to HEART’s reputation for exceptional customer communication. 3. Communication & Relationship Building Build rapport and trust with customers through friendly, consistent communication. Gather and document feedback to improve service quality and team performance. Represent HEART’s values of transparency, integrity, and guest-centered care. 4. Administrative Support Assist with light administrative tasks such as message taking, note entry, and communication handoffs. Work closely with service advisors and managers to ensure accurate customer records. Keep the front desk and phone system organized and running smoothly. Skills & Qualifications A naturally friendly, welcoming, and patient communication style. Strong phone presence and clear verbal communication. Highly organized with the ability to manage multiple ongoing callbacks. Comfortable using software tools (training provided for AppFueled). Able to remain calm and positive in a fast-paced shop environment. Prior hospitality, customer service, or front desk experience preferred. Automotive industry experience is a plus but not required. Success Looks Like: Every phone call is answered with warmth, confidence, and professionalism. Callback completion is consistently high, with timely daily follow-through. Customers feel cared for, heard, and appreciated after every interaction. Service advisors and managers feel supported by excellent communication and accurate notes. HEART’s culture of hospitality is strengthened through your presence and consistency. Why Join HEART? HEART Certified Auto Care is a mission-driven company focused on creating exceptional customer experiences and fostering a team environment built on integrity, kindness, and growth. We believe hospitality is the heart of our business—and this role is essential to that mission. Job Type: Full-time Benefits: 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Experience: Hospitality: 1 year (Required) Work Location: In person Monday-Friday 7a-530p

Full job record

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Source IDc445316d-df8c-4649-8c73-29f3b08cac1a
Board IDc445316d-df8c-4649-8c73-29f3b08cac1a
Provideradp_workforcenow
Provider Job Key559960
TitleHospitality & Customer Care Specialist
Normalized Title—
Statusactive
Activeyes
Location TextStore 853 - Northbrook, IL, Northbrook, IL, US, Northbrook, IL
Department—
Team—
Employment Typefull_time
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CountryUnited States
RegionIL
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Salary Raw48000.00 To 55000.00 (USD) Annually
Salary Min48,000
Salary Max55,000
Salary CurrencyUSD
Salary Periodyear
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First Seen At2026-05-31 18:51:13Z
Last Seen At2026-06-06 11:54:17Z
Last Checked At2026-06-06 11:54:17Z
Last Changed At2026-06-06 11:54:17Z
Inactive At—
Source Posted At2026-02-20 20:36:00Z
Source Updated At—
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    "requisitionDescription": "<h2 style='box-sizing: inherit; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-weight: 700; color: rgb(45, 45, 45); margin: 0px; font-size: 1.25rem; line-height: 1.5; margin-block: 0px 1.5rem; margin-inline: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><span style='box-sizing: inherit; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-weight: inherit; color: rgb(89, 89, 89); font-size: inherit; line-height: inherit;'><p style='box-sizing: inherit; font-size: 0.875rem; line-height: inherit; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-weight: inherit;'><b style=\"box-sizing: inherit; font-weight: 400;\">Job Description: Hospitality &amp; Customer Care Specialist</b></p><div style=\"box-sizing: border-box; margin-block: 0px; margin-inline: 0px; min-inline-size: 0px;\"><div style=\"box-sizing: inherit;\"><div style=\"box-sizing: inherit;\"><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">Location:</b> HEART Certified Auto Care &ndash; Northbrook<br style=\"box-sizing: inherit;\"><b style=\"box-sizing: inherit; font-weight: 400;\">Position Type:</b> Full-Time</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">About the Role</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">HEART Certified Auto Care is seeking a warm, people-centered <b style=\"box-sizing: inherit; font-weight: 400;\">Hospitality &amp; Customer Care Specialist</b> to serve as the first point of contact for our guests. This role is rooted in hospitality&mdash;providing a memorable, friendly, and seamless customer experience every time someone contacts or visits our shop.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">While the primary work location is <b style=\"box-sizing: inherit; font-weight: 400;\">Northbrook</b>, this role also supports company-wide customer follow-up efforts and quality assurance initiatives using our AppFueled callback system.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">If you are upbeat, organized, and passionate about serving others, this may be the perfect role for you.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">Key Responsibilities1. Guest Experience &amp; Phone Support</b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Serve as the friendly first point of contact for all incoming calls.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ensure calls are answered promptly, professionally, and with HEART&rsquo;s unique hospitality tone.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Direct calls to the appropriate team members or departments as needed.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Provide basic information on services, scheduling, and shop processes.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Support front-of-house flow by greeting in-person guests when necessary.</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">2. Callback Program Execution (AppFueled System)</b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Own and manage HEART&rsquo;s callback and follow-up process across all locations.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Use AppFueled to track, complete, and document all callbacks daily.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Follow up with customers after service visits to ensure satisfaction, answer questions, and identify opportunities for improved experiences.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Notify managers of any escalated concerns or feedback requiring attention.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Maintain high callback completion rates and contribute to HEART&rsquo;s reputation for exceptional customer communication.</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">3. Communication &amp; Relationship Building</b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Build rapport and trust with customers through friendly, consistent communication.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Gather and document feedback to improve service quality and team performance.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Represent HEART&rsquo;s values of transparency, integrity, and guest-centered care.</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">4. Administrative Support</b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Assist with light administrative tasks such as message taking, note entry, and communication handoffs.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Work closely with service advisors and managers to ensure accurate customer records.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Keep the front desk and phone system organized and running smoothly.</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">Skills &amp; Qualifications</b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">A naturally friendly, welcoming, and patient communication style.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Strong phone presence and clear verbal communication.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Highly organized with the ability to manage multiple ongoing callbacks.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Comfortable using software tools (training provided for AppFueled).</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Able to remain calm and positive in a fast-paced shop environment.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Prior hospitality, customer service, or front desk experience preferred.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Automotive industry experience is a plus but not required.</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">Success Looks Like:</b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Every phone call is answered with warmth, confidence, and professionalism.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Callback completion is consistently high, with timely daily follow-through.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Customers feel cared for, heard, and appreciated after every interaction.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Service advisors and managers feel supported by excellent communication and accurate notes.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">HEART&rsquo;s culture of hospitality is strengthened through your presence and consistency.</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">Why Join HEART?</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">HEART Certified Auto Care is a mission-driven company focused on creating exceptional customer experiences and fostering a team environment built on integrity, kindness, and growth. We believe hospitality is the heart of our business&mdash;and this role is essential to that mission.</p></div></div><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Job Type: Full-time</p></div><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Benefits:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">401(k) matching</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Dental insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Health insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">On-the-job training</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Paid time off</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Parental leave</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Professional development assistance</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p></div><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Experience:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Hospitality: 1 year (Required)</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p></div><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Work Location: In person</p></div></div></div></span></h2>\n<br/>Monday-Friday 7a-530p",
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    "requisitionTitle": "Hospitality & Customer Care Specialist",
    "clientRequisitionID": "1265",
    "organizationalUnits": [],
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    "additionalProperties": {},
    "requisitionLocations": [
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}
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