Manager, Client Service

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          "text": "<p>This position is responsible for the implementation of primary goals, operating plans, policies and short/long range objectives for the Client Service Department of the business unit.</p><p><strong>JOB FUNCTIONS</strong></p><ul><li>Facilitates client concerns and requests and communicates to appropriate personnel</li><li>Manage Client Service Department to maintain or improve efficiency and quality of laboratory</li><li>Communicate necessary changes or information to department personnel.</li><li>Ensures procedures are performed accurately and consistently throughout the Client Service Department</li><li>Hires personnel, determines technical training needs of personnel and oversees all employee related issues</li><li>Conducts employee performance reviews and provides ongoing guidance for continued employee development</li><li>Evaluate client concerns, complaints and trends Recommend changes to accommodate client needs to ensure customer satisfaction</li><li>Maintains confidentiality of both client and company protocols</li><li>Ensures that the Quality Management System is implemented and maintained in accordance with ISO 17025 standard</li></ul>",
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          "text": "<p>EDUCATION AND EXPERIENCE</p><ul><li>4-year degree in Food Science, Microbiology or closely related field; Alternatively, equivalent work experience <em>Required</em></li><li>5+ years of laboratory experience&#xa0;<em>Required</em></li><li>3+ plus years in a supervisory role Effective problem prevention and problem-solving skills&#xa0;<em>Required</em></li><li>Written and verbal communication skills necessary to cross multiple disciplines&#xa0;<em>Required</em></li><li>Proficiency with Microsoft Word and Excel&#xa0;<em>Required</em></li><li>Proficiency with LIMS and Client Portal systems&#xa0;<em>Required</em></li><li>Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions&#xa0;<em>Required</em></li></ul>",
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