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Product Support Specialist 2

B686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001 · Middleton, WI, US, Middleton, WI · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001
TitleProduct Support Specialist 2
Normalized title-
Department / team-
LocationMiddleton, WI, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-03-31 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from B686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Middleton.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001
Sourceafc03267-bb12-4288-855a-16f2dd3096d4
ATS providerADP Workforce Now Recruiting

Description

The Technical Product Support Specialist will provide technical product support to a variety of individuals including end users, partner channels, and internal customers. They will be responsible for case management in the Customer Relationship Management (CRM) system, handling complaint cases, initiating product returns/replacements, and providing remote assistance as needed. Essential Duties & Responsibilities Resolve customer's product or service issues or concerns Manage case and email queues to provide technical support and general product questions Provide customer support using a remote access service application Triage the issue and determine the level of escalation required to resolve the issue Maintain an expert level of technical knowledge of existing and new products and department procedures after training Read, comprehend, and retain training materials, owner manuals, work instructions, etc. Document transactions into CRM system accurately and timely Document transactions into ERP system accurately and timely Provide administrative support, assist with special projects, and other tasks as assigned Qualifications BA/BSc or equivalent work experience required Minimum of one year of Customer Support experience required: medical device industry preferred CRM and ERP experience required: SalesForce and QAD preferred Excellent verbal and written communication skills Critical thinking and problem-solving capabilities Efficient and skilled in trouble-shooting techniques Strong sense of urgency and time management

Full job record

Job ID6e68a5655e5efc49290cf0b94a30a04d7ace4f97
Org ID4312418d-a908-4c82-b234-e7419a3501c8
Source IDafc03267-bb12-4288-855a-16f2dd3096d4
Board IDafc03267-bb12-4288-855a-16f2dd3096d4
Provideradp_workforcenow
Provider Job Key314872
TitleProduct Support Specialist 2
Normalized Title—
Statusactive
Activeyes
Location TextMiddleton, WI, US, Middleton, WI
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionWI
CityMiddleton
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b686a0b0-d4f4-4d2c-ae22-56d8a9a547fb&ccId=19000101_000001&lang=en_US&type=JS&jobId=314872&jwId=168243585286_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b686a0b0-d4f4-4d2c-ae22-56d8a9a547fb&ccId=19000101_000001&lang=en_US&type=JS&jobId=314872&jwId=168243585286_1
First Seen At2026-05-31 18:48:20Z
Last Seen At2026-06-06 11:59:33Z
Last Checked At2026-06-06 11:59:33Z
Last Changed At2026-06-06 11:59:33Z
Inactive At—
Source Posted At2021-03-31 19:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=b686a0b0-d4f4-4d2c-ae22-56d8a9a547fb|19000101_000001/date=2026-06-06/2026-06-06T11-59-33-063Z-b7b65083957fac7548319a1dd7fb25a24a4bd1c197276fbff1541c5c103e1a2b.json
Event Fields
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  "last_changed_at": "2026-06-06T11:59:33.726Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div>\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:10.5pt;margin-right:0in;margin-bottom:10.5pt;margin-left:0in;line-height:16.8pt;background:white;'><span style=\"font-size:16px;color:#404040;\">The Technical Product Support Specialist&nbsp;</span><span style=\"font-size:16px;color:black;background:white;\">will provide technical product support to a variety of individuals including end users, partner channels, and internal customers. &nbsp;They will be responsible for case management in the&nbsp;</span><span style=\"font-size:16px;color:black;\">Customer Relationship Management (CRM) system, handling complaint cases, initiating product returns/replacements, and providing remote assistance as needed.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:12.05pt;background:white;'><span style=\"font-size:16px;color:#414141;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:12.05pt;background:white;'><span style=\"font-size:16px;color:#414141;\">Essential Duties &amp; Responsibilities</span></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style=\"font-family:;font-size:12.0pt;\">Resolve customer&#39;s product or service issues or concerns</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Manage case and email queues to provide technical support and general product questions</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Provide customer support using a remote access service application</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Triage the issue and determine the level of escalation required to resolve the issue&nbsp;</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Maintain an expert level of technical knowledge of existing and new products and department procedures after training</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Read, comprehend, and retain training materials, owner manuals, work instructions, etc.</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Document transactions into CRM system accurately and timely</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Document transactions into ERP system accurately and timely</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Provide administrative&nbsp;support, assist with special projects, and other tasks as assigned</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.25in;line-height:12.05pt;background:white;'><span style=\"font-size:16px;color:#414141;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:16.8pt;background:white;'><span style=\"font-size:16px;color:#404040;\">Qualifications</span></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style=\"font-family:;font-size:12.0pt;\">BA/BSc or equivalent work experience required</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Minimum of one &nbsp;year of &nbsp;Customer Support experience required: &nbsp;medical device industry preferred</span></li><li><span style=\"font-family:;font-size:12.0pt;\">CRM and ERP experience required: &nbsp;SalesForce and QAD preferred</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Excellent verbal and written communication skills</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Critical thinking and problem-solving capabilities</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Efficient and skilled in trouble-shooting techniques</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Strong sense of urgency and time management</span></li></ul>\n    </div>\n  </div></div>\n",
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