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Customer Success Manager

8781b54c A13e 4584 93c7 Fc74cce40486 19000101 000001 · Chicago, IL, US, Chicago, IL; US · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8781b54c A13e 4584 93c7 Fc74cce40486 19000101 000001
TitleCustomer Success Manager
Normalized title-
Department / team-
LocationChicago, IL, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-16 / 2026-05-31
Changed / last seen2026-06-18 / 2026-06-18

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PageWhat it containsOpen
Company jobsActive postings from 8781b54c A13e 4584 93c7 Fc74cce40486 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Chicago.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company8781b54c A13e 4584 93c7 Fc74cce40486 19000101 000001
Source17b05cce-6602-48a1-a735-3eaeff57e8c6
ATS providerADP Workforce Now Recruiting

Description

WHO WE ARE? Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work. WHY JOIN US? We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do. #pioneer #spark #focus #community The Opportunity Riskonnect is seeking a Customer Success Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health. RESPONSIBILITIES: Ensures good customer health of client book Execute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns, etc) Manage client renewals Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate Work across the firm to drive resolution of identified issues and escalate issues where appropriate Ensure customer's desired outcomes are well understood, documented, and monitored Collaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate. Articulate client needs objectives and work across the firm to develop and propose solutions Recommend and coordinate cross-functional improvements to the Customer Lifecycle Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc) Enterprise contract renewal negotiations Track results from action plans and follow escalation procedures when appropriate Identify Upsell and Cross Sell Opportunities Map customer stakeholders & users to Customer Personas Partner with Account Executives during Quarterly Business Reviews to create client growth strategy Feature Request Management Maintain knowledge of Riskonnect products/services and industry trends Travel to client sites as needed MINIMUM QUALIFICATIONS: 5+ years of Experience in Customer Facing role in the Enterprise Software Industry Familiar with MS Office and Gainsight Ability to track and organize action items across enterprise software clients. Ability to prioritize workload and execute in a fast-paced environment Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training) Ability to develop senior-level relationships. Ability to drive insights and adoption recommendations to customers by analyzing customer Strong empathy for customers and ability to see value through their eyes required Analytical and Process Oriented Mindset Ability to communicate clearly and articulate complex concepts and ideas to customers and executives Make timely decisions and have sound judgment Ability to support across USA time zones Must be authorized to work in the United States. SKILLS & ABILITIES Education: Bachelor’s Degree Preferred 8+ years of Knowledge of the Insurance Industry/SaaS experience WHY JOIN RISKONNECT? At Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to helping organizations manage risk with confidence. You’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their most complex risk challenges through cutting-edge technology and world-class service. Our culture of excellence has earned us consistent recognition, including: Best and Brightest Companies to Work For (Nationwide) – 6 years Best and Brightest Elite Award Winner – 1 year Business Insurance Best Places to Work – 2 years Great Place to Work® Certified – United Kingdom – 2 years Great Place to Work® Certified – India – 1 year We’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us. Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Full job record

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TitleCustomer Success Manager
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Remote Policyremote
CountryUnited States
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First Seen At2026-05-31 18:20:42Z
Last Seen At2026-06-18 12:34:10Z
Last Checked At2026-06-18 12:34:10Z
Last Changed At2026-06-18 12:34:10Z
Inactive At—
Source Posted At2026-03-16 17:21:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;border:none;border-bottom:none windowtext 1.0pt;padding:0in 0in 2.0pt 0in;' id=\"isPasted\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>WHO WE ARE?&nbsp;</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. 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We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words &ndash; they unite our organization and bring meaning and purpose to what we do.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">#pioneer #spark #focus #community</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>The Opportunity</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Riskonnect is seeking a <strong>Customer Success Manager</strong> to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health.</span></p></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0in 0in 2.0pt 15.0pt;'><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>RESPONSIBILITIES:</strong></span></p></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0in 0in 2.0pt 15.0pt;margin-left:.25in;margin-right:0in;'><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ensures good customer health of client book</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Execute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Manage client renewals&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Work across the firm to drive resolution of identified issues and escalate issues where appropriate</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ensure customer&#39;s desired outcomes are well understood, documented, and monitored</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Collaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Articulate client needs objectives and work across the firm to develop and propose solutions</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Recommend and coordinate cross-functional improvements to the Customer Lifecycle</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Enterprise contract renewal negotiations</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Track results from action plans and follow escalation procedures when appropriate</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Identify Upsell and Cross Sell Opportunities</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Map customer stakeholders &amp; users to Customer Personas</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Partner with Account Executives during Quarterly Business Reviews to create client growth strategy</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Feature Request Management</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain knowledge of Riskonnect products/services and industry trends</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Travel to client sites as needed</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>MINIMUM QUALIFICATIONS:</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;border:none;border-bottom:none windowtext 1.0pt;padding:0in 0in 3.0pt 0in;margin-left:.25in;margin-right:0in;'><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">5+ years of Experience in Customer Facing role in the Enterprise Software Industry</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Familiar with MS Office and Gainsight</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to track and organize action items across enterprise software clients.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to prioritize workload and execute in a fast-paced environment</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to develop senior-level relationships. &nbsp; &nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to drive insights and adoption recommendations to customers by analyzing customer</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong empathy for customers and ability to see value through their eyes required</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Analytical and Process Oriented Mindset</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to communicate clearly and articulate complex concepts and ideas to customers and executives</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Make timely decisions and have sound judgment</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to support across USA time zones</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Must be authorized to work in the United States.&nbsp;</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><br>&nbsp;</strong><strong>SKILLS &amp; ABILITIES</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;border:none;border-bottom:none windowtext 1.0pt;padding:0in 0in 3.0pt 0in;margin-left:.25in;margin-right:0in;'><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Education: Bachelor&rsquo;s Degree Preferred</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">8+ years of Knowledge of the Insurance Industry/SaaS experience</li></ul></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;border:none;border-bottom:none windowtext 1.0pt;padding:0in 0in 3.0pt 0in;'><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;' id=\"isPasted\"><strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">WHY JOIN RISKONNECT?</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">At Riskonnect, innovation starts with our people. We&rsquo;re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to helping organizations manage risk with confidence.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">You&rsquo;ll work alongside some of the most talented individuals in the industry,&nbsp;united by a purpose to help customers solve their most complex risk challenges through cutting-edge technology and world-class service.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Our culture of excellence has earned us consistent recognition, including:</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\"><strong>Best and Brightest Companies to Work For (Nationwide)</strong> &ndash; 6 years</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\"><strong>Best and Brightest Elite Award Winner</strong> &ndash; 1 year</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\"><strong>Business Insurance Best Places to Work</strong> &ndash; 2 years</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\"><strong>Great Place to Work&reg; Certified &ndash; United Kingdom</strong> &ndash; 2 years</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\"><strong>Great Place to Work&reg; Certified &ndash; India</strong> &ndash; 1 year</li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-left:.5in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">We&rsquo;re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><em>&nbsp;</em></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><em>&nbsp;</em></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><span style=\"font-size: 14px;\"><em><span style=\"font-family: arial, sans-serif;\">Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law</span></em></span></p></div><p><br></p></div></div></div></div></div></div></div></div></div></div>\n",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/6e61277f64a7900e76a3518b9e8d8f556f7dfeeb?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/f7f98e86-a5ba-42c1-a2e2-b6e7ecb6955bJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/17b05cce-6602-48a1-a735-3eaeff57e8c6JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/6e61277f64a7900e76a3518b9e8d8f556f7dfeeb/eventsJSON

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