PATIENT ENGAGEMENT SPECIALIST

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{
  "detail": {
    "city": "Sheridan",
    "jobId": 300658,
    "level": "",
    "endDate": "",
    "legalId": 4178,
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    "jobShift": "Day",
    "jobTitle": "PATIENT ENGAGEMENT SPECIALIST",
    "location": "Gathering Place - Sheridan, WY 82801",
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    "clientCode": "0YQ24",
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    "description": "<p align=\"center\" style=\"text-align:center;margin-bottom:10px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:14pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Patient Engagement Specialist - Sheridan</span></span></span></b></span></span></p>\n\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Classification: </span></b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Exempt<br />\n<b>Reports to: </b>Director of Residential Services </span></span></span></p>\n\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Date: </span></b><span style=\"font-family:'Adobe Garamond Pro', serif;\">September 2024</span></span></span></p>\n\n<p class=\"MsoNoSpacing\"> </p>\n\n<p class=\"MsoNoSpacing\"> </p>\n\n<p class=\"MsoNoSpacing\"> </p>\n\n<p align=\"center\" style=\"margin-bottom:10px;text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><i><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.</span></span></span></i></b></span></span></span></p>\n\n<p align=\"center\" style=\"margin-bottom:10px;text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><i><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#000000;\">At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.</span></span></span></i></b><b><i> </i></b><b><i><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#000000;\"> As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.</span></span></span></i></b> </span></span></span></p>\n\n<p class=\"MsoNoSpacing\"> </p>\n\n<p align=\"center\" class=\"MsoNoSpacing\" style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">­­­­­­­­­­­­­­­­­­</span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">JOB DESCRIPTION</span></span></span></span></p>\n\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">_____________________________________________________________________________</span></span></span></p>\n\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Summary/Objective </span></span></b></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">The Patient Engagement Specialist will provide support, mentorship and spiritual guidance to clients throughout the recovery process.  This individual will build a productive, recovery based relationship with patients in the Gathering Place, the Life House and Recovery Homes in Sheridan, WY designed to help them complete their treatment program and continued success in recovery. This position will provide a daily check-in to give encouragement, motivation, and identify any issues hindering the clients recovery process.<b>  </b></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Essential Functions</span></span></span></b></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></span></p>\n\n<ul style=\"margin-bottom:10px;\">\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Meet with new clients, to assist in providing information and orientation. </span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Provide individual client recovery support and psycho educational recovery groups, and document in the electronic medical record.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Work closely with the clinical care team to assist clients at all stages of their recovery programming.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Provide/assist with transporting clients. </span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Co-facilitate house meetings, new patient orientations, discharge planning of clients in the the Gathering Place, the Life House, and Recovery Homes.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Provide support to Recovery Home clients by daily check ins, weekly recovery based groups and mentorship.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Meet with patients as  determined by Clinical Staff and the Program Staff and document interactions in the patient’s electronic medical record. </span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Work with clinical staff and individual patients making referrals to resources in the patient's home community to support their recovery.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Maintain a strong understanding all the multiple spirituality tracks and support patients through whichever one they may choose.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Develop and foster meaningful relationships with patients aimed to assist them in successfully completing their program and successfully reintegrate into their community.  </span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Competencies</span></span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Effective communicator</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Highly collaborative with parties both internally and externally</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Respectful and professional toward patients</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Calm under pressure and crisis</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Maintain strict patient confidentiality</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Empathetic and able to relate to patients with addiction</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Continuous demonstration of behaviors aligned with a posture of VOANR cultural values </span></span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Supervisory Responsibility</span></span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">This position has no supervisory responsibilities.</span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Work Environment</span></span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">This job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones</span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">.</span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Physical Demands</span></span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to bend or stoop as necessary.  This position must be mobile throughout the facility, as well as work on a computer for periods.</span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Position Type/Expected Hours of Work</span></span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">This is a full-time position. Days and hours of work vary according to shift and patient needs.</span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Travel</span></span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Travel is required as needed to various locations as a part of the admission and discharge process.</span></span></span></span></span></p>\n\n<p style=\"margin-top:16px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Required Education, Experience or Eligibility Qualifications</span></span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:10px;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">High School education or equivalent plus one or more years' experience in a residential treatment facility</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Exceptional and demonstrated time management skills to stay organized and meet tight deadlines</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Understanding of the 12 step program and aftercare services</span></span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Preferred Education and Experience</span></span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Associates degree from an accredited program in a mental health discipline with a concentration in addiction, chemical dependency, or substance abuse </span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Peer Specialist certification or eligible to be certified.</span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">EEO Statement </span></span></span></b></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#000000;\">Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.</span></span></span> <span style=\"background:#FFFFFF;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#000000;\"> Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.</span></span></span> <span style=\"background:#FFFFFF;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#000000;\"> If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.</span></span></span> </span></span></span></p>\n\n<p style=\"margin-top:16px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Other Duties</span></span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Acknowledgment</span></span></span></b><br />\n<span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position</span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">.</span></span></span></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"> </p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Employee__________________________________ Date_____________</span></span></span></b></span></span></span></p>",
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