Home › Companies › Fa Etvl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Deskside and Server Support Engineer
Deskside and Server Support Engineer
Fa Etvl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Boston, MA, United States; Massachusetts, USA, Boston, MA, US · Remote · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etvl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Deskside and Server Support Engineer |
| Normalized title | - |
| Department / team | - |
| Location | Boston, MA, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-22 / 2026-06-22 |
| Changed / last seen | 2026-06-22 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etvl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Boston. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etvl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | e5668812-cee6-401d-baad-f458a448f385 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Why Zensar?
We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!
Zensar is looking for a Senior Deskside & Server Support Engineer in the Plymouth, MA, (%100 Onsite). This position is open for Full Time with excellent benefits and professional growth opportunities.
About the Role
We are seeking an experienced Senior Deskside & Server Support Engineer to join our managed services team supporting.
This is a high-visibility role that combines hands-on deskside support excellence with server and infrastructure management in a regulated banking environment.
The ideal candidate thrives in a client-facing setting, brings a service-first mindset, and can operate independently while mentoring junior technicians.
Deskside & Executive Support:
Tier 3 Escalation Point — Serve as the senior-most on-site escalation resource for complex hardware, software, and operating system issues across the client environment.
VIP / White-Glove Support — Deliver premium, concierge-level technical support to bank executives, branch leadership, and high-profile stakeholders with urgency, discretion, and minimal business disruption.
OS Deployment & Imaging — Build, configure, and maintain standardized workstation images across Windows and macOS environments using enterprise deployment tools (e.g., SCCM/Intune, Jamf).
Hardware Lifecycle Management — Own the end-to-end lifecycle of endpoint devices — from procurement and provisioning through deployment, refresh, and secure disposal in compliance with banking regulatory and data security standards .
Branch & Remote Support — Provide reliable deskside support across client's corporate offices and branch locations, ensuring consistent service delivery and SLA adherence.
Server & Infrastructure Management
Server Administration — Maintain, monitor, and troubleshoot on-premises physical and virtual server environments running Hyper-V and/or VMware vSphere platforms.
Identity & Access Management — Administer Active Directory , Azure AD / Entra ID , Group Policy Objects (GPOs) , and Microsoft 365 tenant configurations, ensuring secure and compliant user access aligned with banking security policies .
Network & Storage Operations — Diagnose and resolve issues related to local network switches, structured cabling/patching, firewalls, and enterprise storage systems ( NAS/SAN ).
Backup & Disaster Recovery — Monitor and validate system backup jobs, maintain recovery documentation, and execute routine disaster recovery (DR) tests to ensure business continuity readiness — critical in a financial services environment.
Patch & Vulnerability Management — Coordinate and apply OS and application patches on servers and endpoints in alignment with the bank's change management and security compliance requirements.
Leadership, Documentation & ITAM Alignment
Asset Accuracy — Maintain absolute data integrity within the ITAM/CMDB system for all hardware assets, server components, and software licenses across all Client locations.
Mentorship & Team Development — Coach, train, and elevate Tier 1 and Tier 2 service desk technicians through hands-on guidance, shadowing, and structured skill development to build a stronger support bench.
Documentation & Standards — Author and maintain internal Knowledge Base (KB) articles, Standard Operating Procedures (SOPs) , network topology diagrams, and runbooks to drive operational consistency and audit readiness.
Client Communication — Serve as a trusted technical point of contact for client’s stakeholders, providing clear updates, root cause analysis, and proactive recommendations.
Education:
Master’s Degree – Information Technology
Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.
Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice
Responsibilities
10 to 12+ years of experience around technologies such as Windows Servers, Active Directory, Domain Name Server (DNS), Dynamic Host Configuration Protocol, GPO, Citrix, Vmware, Windows Desktop platforms, including the architecture, design, administration, and management of a distributed systems environment
7+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
Strong understanding of computer hardware, software, networking, and common IT applications.
PowerShell scripting skills
Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers.
Diagnoses and resolves problems with computer systems, peripherals, and applications.
Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications.
Understanding Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10/11 Update Rings)
Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
Qualifications
10 to 12+ years of experience around technologies such as Windows Servers, Active Directory, Domain Name Server (DNS), Dynamic Host Configuration Protocol, GPO, Citrix, Vmware, Windows Desktop platforms, including the architecture, design, administration, and management of a distributed systems environment
7+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
Strong understanding of computer hardware, software, networking, and common IT applications.
PowerShell scripting skills
Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers.
Diagnoses and resolves problems with computer systems, peripherals, and applications.
Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications.
Understanding Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10/11 Update Rings)
Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
Full job record
| Job ID | 6e479399f61b1ab34ff1c40fff5a0f608a87c664 |
| Org ID | 5a37f742-8bcb-45fc-a5cb-7cda94e88572 |
| Source ID | e5668812-cee6-401d-baad-f458a448f385 |
| Board ID | e5668812-cee6-401d-baad-f458a448f385 |
| Provider | oracle_hcm |
| Provider Job Key | 146719 |
| Title | Deskside and Server Support Engineer |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Boston, MA, United States; Massachusetts, USA, Boston, MA, US |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | MA |
| City | Boston |
| Salary Raw | Description Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is looking for a Senior Deskside & Server Support Engineer in the Plymouth, MA, (%100 Onsite). This position is open for Full Time with excellent benefits and professional growth opportunities. About the Role We are seeking an experienced Senior Deskside & Server Support Engineer to join our managed services team supporting. This is a high-visibility role that combines hands-on deskside support excellence with server and infrastructure management in a regulated banking environment. The ideal candidate thrives in a client-facing setting, brings a service-first mindset, and can operate independently while mentoring junior technicians. Deskside & Executive Support: Tier 3 Escalation Point — Serve as the senior-most on-site escalation resource for complex hardware, software, and operating system issues across the client environment. VIP / White-Glove Support — Deliver premium, concierge-level technical support to bank executives, branch leadership, and high-profile stakeholders with urgency, discretion, and minimal business disruption. OS Deployment & Imaging — Build, configure, and maintain standardized workstation images across Windows and macOS environments using enterprise deployment tools (e.g., SCCM/Intune, Jamf). Hardware Lifecycle Management — Own the end-to-end lifecycle of endpoint devices — from procurement and provisioning through deployment, refresh, and secure disposal in compliance with banking regulatory and data security standards . Branch & Remote Support — Provide reliable deskside support across client's corporate offices and branch locations, ensuring consistent service delivery and SLA adherence. Server & Infrastructure Management Server Administration — Maintain, monitor, and troubleshoot on-premises physical and virtual server environments running Hyper-V and/or VMware vSphere platforms. Identity & Access Management — Administer Active Directory , Azure AD / Entra ID , Group Policy Objects (GPOs) , and Microsoft 365 tenant configurations, ensuring secure and compliant user access aligned with banking security policies . Network & Storage Operations — Diagnose and resolve issues related to local network switches, structured cabling/patching, firewalls, and enterprise storage systems ( NAS/SAN ). Backup & Disaster Recovery — Monitor and validate system backup jobs, maintain recovery documentation, and execute routine disaster recovery (DR) tests to ensure business continuity readiness — critical in a financial services environment. Patch & Vulnerability Management — Coordinate and apply OS and application patches on servers and endpoints in alignment with the bank's change management and security compliance requirements. Leadership, Documentation & ITAM Alignment Asset Accuracy — Maintain absolute data integrity within the ITAM/CMDB system for all hardware assets, server components, and software licenses across all Client locations. Mentorship & Team Development — Coach, train, and elevate Tier 1 and Tier 2 service desk technicians through hands-on guidance, shadowing, and structured skill development to build a stronger support bench. Documentation & Standards — Author and maintain internal Knowledge Base (KB) articles, Standard Operating Procedures (SOPs) , network topology diagrams, and runbooks to drive operational consistency and audit readiness. Client Communication — Serve as a trusted technical point of contact for client’s stakeholders, providing clear updates, root cause analysis, and proactive recommendations. Education: Master’s Degree – Information Technology Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice Responsibilities 10 to 12+ years of experience around technologies such as Windows Servers, Active Directory, Domain Name Server (DNS), Dynamic Host Configuration Protocol, GPO, Citrix, Vmware, Windows Desktop platforms, including the architecture, design, administration, and management of a distributed systems environment 7+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune. Strong understanding of computer hardware, software, networking, and common IT applications. PowerShell scripting skills Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers. Diagnoses and resolves problems with computer systems, peripherals, and applications. Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications. Understanding Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10/11 Update Rings) Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot) In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams. Qualifications 10 to 12+ years of experience around technologies such as Windows Servers, Active Directory, Domain Name Server (DNS), Dynamic Host Configuration Protocol, GPO, Citrix, Vmware, Windows Desktop platforms, including the architecture, design, administration, and management of a distributed systems environment 7+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune. Strong understanding of computer hardware, software, networking, and common IT applications. PowerShell scripting skills Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers. Diagnoses and resolves problems with computer systems, peripherals, and applications. Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications. Understanding Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10/11 Update Rings) Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot) In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-etvl-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/146719 |
| Apply URL | https://fa-etvl-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/146719 |
| First Seen At | 2026-06-22 15:25:45Z |
| Last Seen At | 2026-06-22 15:25:45Z |
| Last Checked At | 2026-06-22 15:25:45Z |
| Last Changed At | 2026-06-22 15:25:45Z |
| Inactive At | — |
| Source Posted At | 2026-06-22 14:58:56Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etvl-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-22/2026-06-22T15-24-22-600Z-2fee4eb51ab9fee905363616e840ee2d9000c768d4f4588f8b91f2893e0d6aee.json |
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We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!</p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">Zensar is looking for a Senior Deskside & Server Support Engineer in the Plymouth, MA, (%100 Onsite). This position is open for Full Time with excellent benefits and professional growth opportunities.</p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">About the Role</strong></p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><ul style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding: 0px 0px 0px 18px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\">We are seeking an experienced <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Senior Deskside & Server Support Engineer</strong> to join our managed services team supporting.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\">This is a high-visibility role that combines <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">hands-on deskside support excellence</strong> with <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">server and infrastructure management</strong> in a regulated banking environment.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\">The ideal candidate thrives in a client-facing setting, brings a service-first mindset, and can operate independently while mentoring junior technicians.</p></li></ul><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Deskside & Executive Support:</strong></p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><ul style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding: 0px 0px 0px 18px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Tier 3 Escalation Point</strong> — Serve as the senior-most on-site escalation resource for complex hardware, software, and operating system issues across the client environment.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">VIP / White-Glove Support</strong> — Deliver premium, concierge-level technical support to bank executives, branch leadership, and high-profile stakeholders with urgency, discretion, and minimal business disruption.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">OS Deployment & Imaging</strong> — Build, configure, and maintain standardized workstation images across <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Windows</strong> and <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">macOS</strong> environments using enterprise deployment tools (e.g., SCCM/Intune, Jamf).</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Hardware Lifecycle Management</strong> — Own the end-to-end lifecycle of endpoint devices — from procurement and provisioning through deployment, refresh, and <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">secure disposal in compliance with banking regulatory and data security standards</strong>.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Branch & Remote Support</strong> — Provide reliable deskside support across client's corporate offices and branch locations, ensuring consistent service delivery and SLA adherence.</p></li></ul><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Server & Infrastructure Management</strong></p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><ul style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding: 0px 0px 0px 18px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Server Administration</strong> — Maintain, monitor, and troubleshoot on-premises physical and virtual server environments running <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Hyper-V</strong> and/or <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">VMware vSphere</strong> platforms.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Identity & Access Management</strong> — Administer <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Active Directory</strong>, <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Azure AD / Entra ID</strong>, <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Group Policy Objects (GPOs)</strong>, and <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Microsoft 365</strong> tenant configurations, ensuring secure and compliant user access aligned with <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">banking security policies</strong>.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Network & Storage Operations</strong> — Diagnose and resolve issues related to local network switches, structured cabling/patching, firewalls, and enterprise storage systems (<strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">NAS/SAN</strong>).</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Backup & Disaster Recovery</strong> — Monitor and validate system backup jobs, maintain recovery documentation, and execute routine <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">disaster recovery (DR)</strong> tests to ensure <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">business continuity readiness</strong> — critical in a financial services environment.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Patch & Vulnerability Management</strong> — Coordinate and apply OS and application patches on servers and endpoints in alignment with the bank's change management and security compliance requirements.</p></li></ul><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Leadership, Documentation & ITAM Alignment</strong></p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><ul style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding: 0px 0px 0px 18px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Asset Accuracy</strong> — Maintain absolute data integrity within the <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">ITAM/CMDB</strong> system for all hardware assets, server components, and software licenses across all Client locations.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Mentorship & Team Development</strong> — Coach, train, and elevate Tier 1 and Tier 2 service desk technicians through hands-on guidance, shadowing, and structured skill development to build a stronger support bench.</p></li><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Documentation & Standards</strong> — Author and maintain internal <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Knowledge Base (KB)</strong> articles, <strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Standard Operating Procedures (SOPs)</strong>, network topology diagrams, and runbooks to drive operational consistency and audit readiness.</p></li></ul><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Client Communication</strong> — Serve as a trusted technical point of contact for client’s stakeholders, providing clear updates, root cause analysis, and proactive recommendations.</p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><strong style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; font-size: 14px; margin: 0px; outline: rgba(0, 0, 0, 0.9) none 0px; padding: 0px; vertical-align: baseline;\">Education:</strong></p><ul style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding: 0px 0px 0px 18px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-size: 14px; font-weight: 400; line-height: 1.42857; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;\"><p style=\"margin-left: 16px;\">Master’s Degree – Information Technology</p></li></ul><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.</p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"> </p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.</p><p style=\"--artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; box-sizing: inherit; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Fira Sans", Ubuntu, Oxygen, "Oxygen Sans", Cantarell, "Droid Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Lucida Grande", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 1.42857; margin: 0px; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://zensar.com/privacy-notice\" style=\"background-color: rgba(0, 0, 0, 0); border: 0px; box-sizing: inherit; color: rgb(10, 102, 194); cursor: pointer; font-size: 14px; line-height: 1.15; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;\"><strong>https://zensar.com/privacy-notice</strong></a></p>",
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