Family Services Specialist I/II

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    "city": "Tulsa",
    "region": "OK",
    "country": "United States",
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  "detail": {
    "url": "https://oklahomadepartmentofhumanservices.applytojob.com/apply/jobs/details/tGIG7HqJEq?&",
    "heading": "Family Services Specialist I/II",
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    "description_html": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Family Services Specialist I/II</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position is located in Tulsa, Oklahoma.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Annual Salary: </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level I  H14A: $37,440.00 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level II H14B: $40,248.00 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><em>Travel is occasional. Must possess a valid driver's license and maintain required car insurance.<br><br>Days worked will be Monday through Friday, 8:00 AM to 5:30 PM, with varying 8 hour shifts available.</em></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><em>In-person training will be provided.</em></span></span><br> </p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Minimum Qualifications:</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level I: </strong></span></span></p><ul><li lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;</span></span></li><li lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>OR</strong> an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. </span></span></li></ul><p lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level II: </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Education and Experience requirements consist of a bachelor’s degree;</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b>OR</b> an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b>OR</b> an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\"><b>OR</b> two (2) years of experience as a Family Services Specialist.</span></span></span></li></ul><p> </p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Preference Statement</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Preference may be given to applicants with previous call center experience and those who are bilingual.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">________________________________________________________________<br><br>Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).</span></span><br> </p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><i>This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.</i></span></span></p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Job Responsibilities</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Must also display excellent customer service skills, flexibility, and organization.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position does not maintain a permanent caseload.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">It provides first contact resolution for clients who prefer to conduct business through our contact center or online platforms.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Various set work schedules available.</span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">____________________________________________________</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">If you have questions, please contact [email protected]</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">OKDHS is a Fair Chance Employer.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This is a position in the Oklahoma Civil Service </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Announcement Number: 26-JD110</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">83001880/JR60459, *83001808/JR60465, 83012431/JR60466, 83006628/JR60468, 83005592/JR60471</span></span></p>",
    "description_text": "Family Services Specialist I/II\n This position is located in Tulsa, Oklahoma.\n Annual Salary:\n Level I  H14A: $37,440.00 + Full State Employee Benefits\n Level II H14B: $40,248.00 + Full State Employee Benefits\n Travel is occasional. Must possess a valid driver's license and maintain required car insurance.\nDays worked will be Monday through Friday, 8:00 AM to 5:30 PM, with varying 8 hour shifts available.\n In-person training will be provided.\n Minimum Qualifications:\n Level I:\n Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;\n OR  an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.\n Level II:\n Education and Experience requirements consist of a bachelor’s degree;\n OR  an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment\n OR  an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree.\n OR two (2) years of experience as a Family Services Specialist.\n Preference Statement\n Preference may be given to applicants with previous call center experience and those who are bilingual.\n ________________________________________________________________\nMust attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).\n This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.\n Job Responsibilities\n This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services.\n Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.\n Must also display excellent customer service skills, flexibility, and organization.\n This position does not maintain a permanent caseload.\n It provides first contact resolution for clients who prefer to conduct business through our contact center or online platforms.\n Various set work schedules available.\n ____________________________________________________\n If you have questions, please contact [email protected]\n OKDHS is a Fair Chance Employer.\n This is a position in the Oklahoma Civil Service\n Announcement Number: 26-JD110\n 83001880/JR60459, *83001808/JR60465, 83012431/JR60466, 83006628/JR60468, 83005592/JR60471",
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      "datePosted": "2026-06-05",
      "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Family Services Specialist I/II</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position is located in Tulsa, Oklahoma.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Annual Salary: </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level I  H14A: $37,440.00 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level II H14B: $40,248.00 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><em>Travel is occasional. Must possess a valid driver's license and maintain required car insurance.<br><br>Days worked will be Monday through Friday, 8:00 AM to 5:30 PM, with varying 8 hour shifts available.</em></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><em>In-person training will be provided.</em></span></span><br> </p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Minimum Qualifications:</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level I: </strong></span></span></p><ul><li lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;</span></span></li><li lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>OR</strong> an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. </span></span></li></ul><p lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level II: </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Education and Experience requirements consist of a bachelor’s degree;</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b>OR</b> an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b>OR</b> an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\"><b>OR</b> two (2) years of experience as a Family Services Specialist.</span></span></span></li></ul><p> </p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Preference Statement</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Preference may be given to applicants with previous call center experience and those who are bilingual.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">________________________________________________________________<br><br>Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).</span></span><br> </p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><i>This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.</i></span></span></p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Job Responsibilities</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Must also display excellent customer service skills, flexibility, and organization.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position does not maintain a permanent caseload.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">It provides first contact resolution for clients who prefer to conduct business through our contact center or online platforms.  </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Various set work schedules available.</span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">____________________________________________________</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">If you have questions, please contact [email protected]</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">OKDHS is a Fair Chance Employer.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This is a position in the Oklahoma Civil Service </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Announcement Number: 26-JD110</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">83001880/JR60459, *83001808/JR60465, 83012431/JR60466, 83006628/JR60468, 83005592/JR60471</span></span></p>",
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