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HCCR Dual Rate Supervisor, Table Games Service (Part Time; Varied Shift)
Epgr Fa Us6 Oraclecloud Com CX 1002 · Cherokee, NC, United States; Harrah's Cherokee Casino Resort · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Epgr Fa Us6 Oraclecloud Com CX 1002 |
| Title | HCCR Dual Rate Supervisor, Table Games Service (Part Time; Varied Shift) |
| Normalized title | - |
| Department / team | Dual Rate Tables |
| Location | Cherokee, NC, United States |
| Work model | - |
| Employment type | Part Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-03-18 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Epgr Fa Us6 Oraclecloud Com CX 1002. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Cherokee. | Open |
| Department jobs | Active postings in Dual Rate Tables. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Epgr Fa Us6 Oraclecloud Com CX 1002 |
| Source | 8239c4b8-707a-457a-bbda-93e4568e798a |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE: Dual Rate Table Games Service Supervisor
DEPARTMENT: Table Games
GRADE/FLSA STATUS: H17 – Non-Exempt
BADGE TYPE/COLOR: Key - Blue
REPORTS TO: Games Manager, Table Games
SUPERVISES: Table Games Dealer
JOB SUMMARY :
Perform the functions of Table Games Supervisor and Dealer based upon business needs of the casino. Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures. Create strong relationships with guests. When assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervise the operation of assigned Poker games to ensure integrity and customer satisfaction.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES - SUPERVISOR:
Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance Participate and provide recommendations in the hiring, performance evaluation, and termination processes Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff Prepare and coordinate the periodical performance review of assigned personnel Alert Casino Manager to potential safety problems Maintain key security Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate Change cards/dice Open and close games Verify fill slips, credit slips, and markers pertaining to games in the assigned area Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager Ensure dealers are delivering the highest quality of guest service Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution and service recovery, if necessary Assure guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees Ensure that team members clearly understand and are held accountable for their performance expectations Prepare and coordinate the periodical performance review of assigned personnel Demonstrate excellent facilitator skills in resolving conflicts between different points of view Manage labor, supplies, and other expense items in a manner consistent with company strategy Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws and table games and poker regulations When assigned to the Poker Room, is responsible to assist department management in the efficient operation of all Poker tables including accounting and administrative functions Answer all requests of customers, or contact higher authority to do so Adhere to regulatory, departmental and company policies/procedures in an ethical manner JOB ESSENTIAL DUTIES AND RESPONSIBILITIES - DEALER:
Upbeat personality for all interactions with guests and fellow employees Proactive in anticipating customer needs Motivation in becoming familiar with all guests, remembering names and little facts Possess money-handling skills, count large sums of cash and exchange for table chips Possess a thorough working knowledge all casino games certified to deal Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction Exercise appropriate discretion in identifying situations that require management attention. Knowledge of special promotions and events Coordinate with Casino Table Games and Security to detect and prevent attempts to cheat identifying irregularities and bringing to the attention of Casino Table Games Supervisor or Manager Act as a role model; always presents oneself as a credit to Harrah’s Cherokee Casino Resort Encourage Caesars Rewards participation Answer all requests of customers, or contact higher authority to do so Adhere to regulatory, departmental and company policies/procedures in an ethical manner MNIMUM QUALIFICATIONS:
High School diploma or GED required BSBA degree from an accredited educational institution preferred Completion of Table Games Dealer Training School required Within 1 year of hire date, proficient in at least 1 major game (Craps, Roulette, and/or Baccarat) required Must demonstrate the following essential knowledge and skills: Must possess excellent customer relations, leadership, and communication skills Documented ability to comply with regulatory issues and follow detailed procedures Demonstrated high levels of Spotlight service skills on a consistent basis Neat, professional appearance with excellent personal hygiene Documented teamwork behaviors and attitudes Documented supervisory and leadership skills Excellent oral and written communication skills Extensive knowledge of casino rules, regulations, and Internal Control Procedures Strong interpersonal skills (including handling volatile situations) Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Ability to learn required interaction with CMS and Caesars Rewards systems
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to be physically mobile with reasonable accommodations Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to stoop, bend, reach, kneel, twist, and grip items while working at assigned area Must be able to operate in a mentally and physically stressful situation Must be able to stand for long extended periods of time Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work a flexible schedule including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary 3.10.22
Full job record
| Job ID | 6e2f4af450c83d1b966b5b7f7b7fccec1a2e3ca5 |
| Org ID | 0b92de8c-251e-4ddb-9e08-b1c3ad03ae6b |
| Source ID | 8239c4b8-707a-457a-bbda-93e4568e798a |
| Board ID | 8239c4b8-707a-457a-bbda-93e4568e798a |
| Provider | oracle_hcm |
| Provider Job Key | 6894 |
| Title | HCCR Dual Rate Supervisor, Table Games Service (Part Time; Varied Shift) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Cherokee, NC, United States; Harrah's Cherokee Casino Resort |
| Department | Dual Rate Tables |
| Team | — |
| Employment Type | part_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NC |
| City | Cherokee |
| Salary Raw | Description Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Dual Rate Table Games Service Supervisor DEPARTMENT: Table Games GRADE/FLSA STATUS: H17 – Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Games Manager, Table Games SUPERVISES: Table Games Dealer JOB SUMMARY : Perform the functions of Table Games Supervisor and Dealer based upon business needs of the casino. Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures. Create strong relationships with guests. When assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervise the operation of assigned Poker games to ensure integrity and customer satisfaction. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES - SUPERVISOR: Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance Participate and provide recommendations in the hiring, performance evaluation, and termination processes Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff Prepare and coordinate the periodical performance review of assigned personnel Alert Casino Manager to potential safety problems Maintain key security Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate Change cards/dice Open and close games Verify fill slips, credit slips, and markers pertaining to games in the assigned area Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager Ensure dealers are delivering the highest quality of guest service Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution and service recovery, if necessary Assure guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees Ensure that team members clearly understand and are held accountable for their performance expectations Prepare and coordinate the periodical performance review of assigned personnel Demonstrate excellent facilitator skills in resolving conflicts between different points of view Manage labor, supplies, and other expense items in a manner consistent with company strategy Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws and table games and poker regulations When assigned to the Poker Room, is responsible to assist department management in the efficient operation of all Poker tables including accounting and administrative functions Answer all requests of customers, or contact higher authority to do so Adhere to regulatory, departmental and company policies/procedures in an ethical manner JOB ESSENTIAL DUTIES AND RESPONSIBILITIES - DEALER: Upbeat personality for all interactions with guests and fellow employees Proactive in anticipating customer needs Motivation in becoming familiar with all guests, remembering names and little facts Possess money-handling skills, count large sums of cash and exchange for table chips Possess a thorough working knowledge all casino games certified to deal Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction Exercise appropriate discretion in identifying situations that require management attention. Knowledge of special promotions and events Coordinate with Casino Table Games and Security to detect and prevent attempts to cheat identifying irregularities and bringing to the attention of Casino Table Games Supervisor or Manager Act as a role model; always presents oneself as a credit to Harrah’s Cherokee Casino Resort Encourage Caesars Rewards participation Answer all requests of customers, or contact higher authority to do so Adhere to regulatory, departmental and company policies/procedures in an ethical manner MNIMUM QUALIFICATIONS: High School diploma or GED required BSBA degree from an accredited educational institution preferred Completion of Table Games Dealer Training School required Within 1 year of hire date, proficient in at least 1 major game (Craps, Roulette, and/or Baccarat) required Must demonstrate the following essential knowledge and skills: Must possess excellent customer relations, leadership, and communication skills Documented ability to comply with regulatory issues and follow detailed procedures Demonstrated high levels of Spotlight service skills on a consistent basis Neat, professional appearance with excellent personal hygiene Documented teamwork behaviors and attitudes Documented supervisory and leadership skills Excellent oral and written communication skills Extensive knowledge of casino rules, regulations, and Internal Control Procedures Strong interpersonal skills (including handling volatile situations) Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Ability to learn required interaction with CMS and Caesars Rewards systems PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to be physically mobile with reasonable accommodations Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to stoop, bend, reach, kneel, twist, and grip items while working at assigned area Must be able to operate in a mentally and physically stressful situation Must be able to stand for long extended periods of time Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary 3.10.22 |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/6894 |
| Apply URL | https://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/6894 |
| First Seen At | 2026-05-31 18:05:15Z |
| Last Seen At | 2026-06-06 11:09:28Z |
| Last Checked At | 2026-06-06 11:09:28Z |
| Last Changed At | 2026-05-31 18:05:15Z |
| Inactive At | — |
| Source Posted At | 2026-03-18 19:28:26Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=epgr.fa.us6.oraclecloud.com|CX_1002/date=2026-06-06/2026-06-06T11-09-21-244Z-b03a35011608de9a9c5623000fb204eb3c4f80fbbe9431a904d5185577a9e1c6.json |
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"ExternalDescriptionStr": "<p> </p><p><span style=\"font-family: "Times New Roman", serif;\"><i><span style=\"font-size: 12pt;\"><strong>Harrah’s Cherokee Casino Resort Position Description</strong></span></i></span></p><p> </p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>POSITION TITLE: </strong>Dual Rate Table Games Service Supervisor</span></span></p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>DEPARTMENT: </strong>Table Games</span></span></p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>GRADE/FLSA STATUS: </strong>H17 – Non-Exempt</span></span></p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>BADGE TYPE/COLOR: </strong>Key - Blue</span></span></p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>REPORTS TO: </strong>Games Manager, Table Games</span></span></p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>SUPERVISES: </strong>Table Games Dealer</span></span></p><p> </p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>JOB SUMMARY</strong></span><span style=\"font-size: 11pt;\"><strong>:</strong></span></span></p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Perform the functions of Table Games Supervisor and Dealer based upon business needs of the casino. Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures. Create strong relationships with guests. When assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervise the operation of assigned Poker games to ensure integrity and customer satisfaction.</span></span></p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES - SUPERVISOR:</strong></span></span></p><ul><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Participate and provide recommendations in the hiring, performance evaluation, and termination processes</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Prepare and coordinate the periodical performance review of assigned personnel</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Alert Casino Manager to potential safety problems</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Maintain key security</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Change cards/dice </span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Open and close games</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Verify fill slips, credit slips, and markers pertaining to games in the assigned area</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Ensure dealers are delivering the highest quality of guest service</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution and service recovery, if necessary</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Assure guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Ensure that team members clearly understand and are held accountable for their performance expectations</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Prepare and coordinate the periodical performance review of assigned personnel</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Demonstrate excellent facilitator skills in resolving conflicts between different points of view</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Manage labor, supplies, and other expense items in a manner consistent with company strategy</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws and table games and poker regulations</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">When assigned to the Poker Room, is responsible to assist department management in the efficient operation of all Poker tables including accounting and administrative functions</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Answer all requests of customers, or contact higher authority to do so</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Adhere to regulatory, departmental and company policies/procedures in an ethical manner</span></span></li></ul><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES - DEALER:</strong></span></span></p><ul><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Upbeat personality for all interactions with guests and fellow employees</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Proactive in anticipating customer needs</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Motivation in becoming familiar with all guests, remembering names and little facts</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Possess money-handling skills, count large sums of cash and exchange for table chips</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Possess a thorough working knowledge all casino games certified to deal</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Exercise appropriate discretion in identifying situations that require management attention.</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Knowledge of special promotions and events</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Coordinate with Casino Table Games and Security to detect and prevent attempts to cheat identifying irregularities and bringing to the attention of Casino Table Games Supervisor or Manager</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Act as a role model; always presents oneself as a credit to Harrah’s Cherokee Casino Resort</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Encourage Caesars Rewards participation</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Answer all requests of customers, or contact higher authority to do so</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Adhere to regulatory, departmental and company policies/procedures in an ethical manner</span></span></li></ul><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>MNIMUM QUALIFICATIONS:</strong></span></span></p><ul><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">High School diploma or GED required</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">BSBA degree from an accredited educational institution preferred</span></span></li><li><a><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Completion of Table Games Dealer Training School required</span></span></a></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Within 1 year of hire date, proficient in at least 1 major game (Craps, Roulette, and/or Baccarat) required<strong>Must demonstrate the following essential knowledge and skills:</strong></span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must possess excellent customer relations, leadership, and communication skills</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Documented ability to comply with regulatory issues and follow detailed procedures</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Demonstrated high levels of Spotlight service skills on a consistent basis</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Neat, professional appearance with excellent personal hygiene</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Documented teamwork behaviors and attitudes</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Documented supervisory and leadership skills </span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Excellent oral and written communication skills</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Extensive knowledge of casino rules, regulations, and Internal Control Procedures</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Strong interpersonal skills (including handling volatile situations)</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Ability to learn required interaction with CMS and Caesars Rewards systems</span></span></li></ul><p> </p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\"><strong>PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:</strong></span></span></p><ul><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must be able to be physically mobile with reasonable accommodations</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must be able to respond to visual and aural cues</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must be able to read, write, speak, and understand English</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must be able to stoop, bend, reach, kneel, twist, and grip items while working at assigned area</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must be able to operate in a mentally and physically stressful situation</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must be able to stand for long extended periods of time</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke</span></span></li><li><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 10pt;\">Must be able to work a flexible schedule including weekends, evenings, and holidays</span></span></li></ul><p> </p><p> </p><p> </p><p> </p><p><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 8pt;\">This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary 3.10.22</span></span></p><p> </p>",
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