Customer Success Manager

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    "datePosted": "2026-04-22",
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    "description": "<p><span style=\"font-weight: bold\">We are Heimdal® and cybersecurity is our passion.</span></p>\n<p><br>Join a fast-scaling, international company on a mission to lead the fight against cybercrime. At Heimdal, you won’t just join a company, you’ll join a team that’s protecting over 15,000 organisations worldwide from cyber threats and data breaches. Our fully integrated cybersecurity platform spans endpoints, networks, cloud, and email, helping businesses stay ahead of increasingly sophisticated attacks.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">The Opportunity</span><br></p>\n<p>This is not a traditional “support-style” Customer Success role. As a <span style=\"font-weight: bold\">Customer Success Manager </span>in Heimdal, you will own a portfolio of customers end-to-end - from onboarding and adoption to retention and expansion. You’ll act as a trusted advisor and commercial driver, ensuring customers achieve measurable value while identifying growth opportunities.</p>\n<p><br></p>\n<p>You’ll work closely with Sales leadership and cross-functional teams to reduce churn, increase ARR, and drive expansion revenue. If you’re looking for a role where you can combine relationship management, strategy, and commercial impact, this is it.</p>\n<p><br></p>\n<p>You will report into Anders, Manager of Customer Success, EMEA &amp; Americas and work out of our Copenhagen office (hybrid). </p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What You’ll Own 🎯</span></p>\n<ul>\n<li>Full ownership of a portfolio of public sector and enterprise customers</li>\n<li>Driving <span style=\"font-weight: bold\">adoption, engagement, and long-term success</span> across your accounts</li>\n<li>Building strong relationships with stakeholders - from IT teams to C-level executives</li>\n<li>Identifying and executing on <span style=\"font-weight: bold\">upsell and expansion opportunities</span></li>\n<li>Leading <span style=\"font-weight: bold\">Quarterly Business Reviews (QBRs)</span> and strategic account planning</li>\n<li>Monitoring account health, mitigating churn risk, and improving retention</li>\n<li>Collaborating with Sales, Product, and Support to deliver customer value</li>\n<li>Delivering accurate <span style=\"font-weight: bold\">forecasting and quota attainment</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What You Bring 🧠</span></p>\n<ul>\n<li>2–3+ years of experience in Customer Success, Account Management, or similar (SaaS/IT/cybersecurity preferred)</li>\n<li>A <span style=\"font-weight: bold\">commercial mindset -</span> comfortable owning revenue targets and driving growth</li>\n<li>Experience working with enterprise customers (public sector is a strong plus)</li>\n<li>Strong communication skills - able to engage both technical and executive stakeholders</li>\n<li>Data-driven approach with understanding of <span style=\"font-weight: bold\">ARR, forecasting, and KPIs</span></li>\n<li>Ability to manage multiple priorities in a fast-paced environment</li>\n<li>Familiarity with cybersecurity, compliance, or IT solutions (nice to have)</li>\n<li>Experience with <span style=\"font-weight: bold\">MEDDPICC</span> (a plus)</li>\n<li>Fluency in<span style=\"font-weight: bold\"> English</span> and <span style=\"font-weight: bold\">Danish</span> is a requirement for this role.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer 💼</span></p>\n<ul>\n<li>An attractive commission model</li>\n<li>Pension scheme (Grandhood/Velliv)</li>\n<li>Up to 5 additional company-paid days off (Personal + Anniversary Days)</li>\n<li>Hybrid working from our Copenhagen office</li>\n<li>A fun, international, high-growth environment</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Our Mission 🌍</span></p>\n<p>To lead the fight against cybercrime and protect the operational integrity of mid-market and enterprise organizations worldwide.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Our Culture 🤝</span></p>\n<p>We hire people who are dedicated, innovative, and humble.</p>\n<ul>\n<li>We care deeply about what we do</li>\n<li>We challenge the status quo and continuously improve</li>\n<li>We value collaboration, ownership, and transparency</li>\n<li>We believe success comes from working hard — and enjoying the journey together</li>\n</ul>\n<p>At Heimdal, you’ll find an environment where you can grow fast, take ownership, and make a real impact.</p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>See what Peter, our Sales Enablement Partner, has to say about Heimdal here: </span></span></p>\n<p><span><a href=\"https://youtu.be/09VMldwc9PQ?si=81YnH7gt1dOnWU8G\" target=\"_blank\" rel=\"noopener noreferrer\">https://youtu.be/09VMldwc9PQ?si=81YnH7gt1dOnWU8G</a> </span></p>\n<p><span> </span></p>\n<p><br></p>\n<p><em><span>We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, colour, disability, religion, marital status, family or parental status.</span></em></p>",
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