Service Line Coordinator

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    "datePosted": "2025-06-09T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><em>Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.</em></p>\n<p> </p>\n<p><em>Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.</em></p>\n<p> </p>\n<p><em>We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.</em></p>\n<h2>Job Summary</h2>\n<p><strong>Position:</strong> Service Line Coordinator</p>\n<p> </p>\n<p><strong>Job summary</strong>: The Service Line Coordinator supports the operational efficiency and patient experience for a designated specialty. This role coordinates scheduling, manages patient flow, supports providers, and ensures adherence to protocols. The coordinator acts as a liaison between clinical teams, patients, and administrative staff, facilitating communication and resolving issues. Additional responsibilities include data tracking, supporting quality initiatives, and assisting with regulatory compliance</p>\n<h2>Responsibilities</h2>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n <li>Coordinate daily clinic operations and patient scheduling</li>\n <li>Ensure timely follow-up on test results and care coordination</li>\n <li>Support providers with administrative and clinical needs</li>\n <li>Track and report on key performance and quality metrics</li>\n <li>Facilitate multidisciplinary meetings and case conferences</li>\n <li>Assist with prior authorizations and insurance documentation</li>\n <li>Identify and resolve patient care gaps\n  <ul>\n   <li><strong>KPIs:</strong>\n    <ul>\n     <li>Patient throughput (number of patients seen per clinic/session)</li>\n     <li>Test result follow-up within 48 hours</li>\n     <li>Appointment scheduling accuracy and timeliness</li>\n     <li>Patient no-show rate (<15%)</li>\n     <li>Quality metric compliance (e.g., screening completion rates)</li>\n     <li>Provider and patient satisfaction scores</li>\n    </ul></li>\n  </ul></li>\n</ul>\n<h2>Qualifications</h2>\n<h3><strong>Education:</strong></h3>\n<ul>\n <li><p>Associate’s degree required; Bachelor’s degree in healthcare administration, business, or related field preferred.</p></li>\n <li><p>Clinical certification/licensure (if applicable to the specialty) may be preferred or required.</p></li>\n</ul>\n<h3><strong>Experience:</strong></h3>\n<ul>\n <li><p>2–4 years of experience in healthcare administration, care coordination, or clinical support roles.</p></li>\n <li><p>Prior experience in a specialty setting (specific to the service line) strongly preferred.</p></li>\n</ul>\n<h3><strong>Skills:</strong></h3>\n<ul>\n <li><p>Strong organizational and multitasking skills.</p></li>\n <li><p>Excellent verbal and written communication.</p></li>\n <li><p>Working knowledge of EMR systems (e.g., Epic).</p></li>\n <li><p>Proficiency in Microsoft Office (Excel, Outlook, Word).</p></li>\n <li><p>Ability to coordinate across departments and providers.</p></li>\n <li><p>Familiarity with appointment scheduling, referrals, and insurance authorization</p></li>\n</ul>\n<h2>Equal Opportunity Employer</h2>\n<p><strong><em>Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.</em></strong></p>",
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