Experience Agent

{
  "content_hash": "99c320c43de80ac1deeaa89dde3fb2e1a51d2a57026ecd553e8d767c4c87a014",
  "source_hash": "0339f66221e79a87f9fca244550fa1e6c041e0df3242dc196ff13621cf9a42a4",
  "last_changed_at": "2026-06-06T19:53:28.415Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Boca Raton, FL, US, Boca Raton, FL",
    "city": "Boca Raton",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 19,
  "salary_min": 19,
  "inferred_at": "2026-06-06T19:53:28.377Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Boca Raton, FL, US, Boca Raton, FL",
      "city": "Boca Raton",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201958063450_1",
    "postDate": "2026-05-13T12:44:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 19,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 19,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-13T12:44Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T15:53Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "576080"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Operator"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "19 To 19 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Experience Agent",
    "clientRequisitionID": "4620",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Boca Raton",
          "postalCode": "33432",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": " Boca Raton, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Summary</span></strong></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>The ideal candidate is an outgoing and friendly individual who is responsible for elevated luxury room and amenity reservations. Excellent interpersonal and communications skills through both voice and written communication. High attention to detail and accuracy while customizing individual guests&rsquo; stays. Promptly creating and providing guests with personalized itineraries. Expert in resort amenities including dining, spa, golf, tennis, pool and beach amenities, special events, and activities. Consistently recognizing and anticipating individual wants and needs of guests and members. Elevated knowledge of local dining, events, and activities.</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>&nbsp;</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Essential Functions</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Job duties include, although are not limited to:</span></p><ul><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Politely answer inbound calls with a warm and sincere greeting, answer all forms of communication from guests and members in a timely manner.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Maintain complete knowledge of:</li></ul><ul type=\"disc\"><ul type=\"circle\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>All hotel features/services, hours of operations.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>All hotel restaurant food concepts, dress code, and ambiance.&nbsp;</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>All hotel room types, numbers/names, amenities, and locations.&nbsp;</li></ul></ul><ul><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Generate guest interest in the resort&rsquo;s services by anticipating guests&rsquo; and Members&rsquo; needs and expectations with little input from others.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Initiate customized guest itineraries for Guestroom Reservations, Dining, and Spa, Golf, Tennis, Activities, Airport Transfers, Special Events, Excursions, and more.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ensure the information provided to Guests is accurate and individualized.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ability to multitask in a high pace environment switching between calls, emails, texting, and booking through a variety of programs.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Facilitate all Guest Service Requests following the Forbes Five Star Guest Service Request standards.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Builds strong relationships with guests, members, and team members in order to gain a full understanding of their needs and work to serve them effectively.&nbsp;</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Handle guest complaints and disputes.&nbsp;</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ensure all team members are adhering to all service standards and using proper phone etiquette and providing accurate &amp; consistent information about the resort to our guests and members.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Assist the front office with guest check-in / check-out process that includes confirming dates of stay, taking payment, assigning room / re-assigning room, codes electronic keys, ensuring guest knows the location of the room, provides welcome packet and introduces bell person if available.</li></ul><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Internal Relationships</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Reports to Director of Guest Experience, Revenue and Front Desk Managers</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>External Relationships</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Has regular contact with members and guests</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Qualifications</strong></span></p><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Selling or Influencing Others &mdash; Convincing guests to reserve guestrooms, dining, spa, golf, cabanas, and all related activities. &nbsp;And encouraging upsell of previously confirmed items.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Interacting with Multiple Systems &mdash; Using a variety of applications (including hardware and software) to assist guests in planning their stay, entering data, processing complete itineraries by consolidating information from multiple applications.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Communicating with Team Members Outside of the Department &mdash; Representing the Guest Experience team to every other department in the resort for follow-through; via specific communication protocols utilizing email, telephone, radio, text messages, or through other applications.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Establishing and Maintaining Interpersonal Relationships &mdash;Developing constructive and cooperative working relationships with others and maintaining them over time.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Oversee and Manage Others &mdash; Help develop team members in their roles as successful experience center and destination specialist agents. Manage the training of new hires as well as ongoing training for seasoned agents.</li></ul><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Education/Experience Requirements</strong></span></p><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>High school diploma or equivalent required.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>4-year college degree preferred with emphasis on foreign languages</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Previous work experience in high pace operations, and/or telemarketing inbound sales preferred.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Previous work experience in a luxury environment preferred.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>High proficiency in computer software such as computer programs, apps, and websites preferred.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>The ability to speak and write in English, demonstrate intensive customer focus and reliability, and maintain a well-groomed presentation.</li></ul><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong><u>Physical Requirements</u></strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.<strong><u><br><br></u></strong><br></span><em><span style='font-size: 18px; font-family: \"times new roman\", serif;'>In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</span></em></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201958063450_1",
    "postDate": "2026-05-13T12:44:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 19,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 19,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-13T12:44Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T15:53Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "576080"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Operator"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "19 To 19 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Experience Agent",
    "clientRequisitionID": "4620",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Boca Raton",
          "postalCode": "33432",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": " Boca Raton, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/576080?cid=e3f8adc9-366c-4376-a8fb-b05b0dd2299e&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 13719
  },
  "detail_errors": []
}