Loaner Car Coordinator / Service Receptionist

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    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\">Loaner Car Coordinator / Service Receptionist<h3 data-pasted=\"true\">Westbury Alfa Romeo/Fiat &ndash; VIP Automotive Group of Long Island</h3><p>📍 Westbury, NY</p><p>Westbury Alfa Romeo/Fiat is proud to be part of the VIP Automotive Group of Long Island, one of the most successful automotive groups in the region. We are known for exceptional leadership, a customer-first culture, and a commitment to employee growth and development.</p><p>If you&#39;re looking for a stable, full-time automotive career with opportunities for advancement, training, and professional development, we invite you to join our team.</p><p>At VIP Automotive Group, our mission is to create exceptional value and memorable experiences for every customer while providing our employees with the tools and support needed for long-term success.</p><h2>Full-Time Position</h2><p><strong>Schedule:</strong> Monday &ndash; Friday<br><strong>Hours:</strong> 7:30 AM &ndash; 4:30 PM</p><h3>Compensation</h3><p>💰 <strong>$24.00 per hour + Bonus Opportunities</strong></p><div contenteditable=\"false\"><hr></div><h2>Why Join VIP Automotive Group?</h2><h3>Excellent Benefits Package</h3><ul data-spread=\"false\"><li>Medical Insurance</li><li>Dental Insurance</li><li>401(k) Retirement Plan</li><li>Paid Time Off (PTO)</li><li>Employee Discounts on Vehicles, Parts &amp; Service</li><li>Short-Term Disability Insurance</li><li>Long-Term Disability Insurance</li><li>Supplemental Life Insurance</li><li>Employee Recognition Programs</li><li>Professional Development Assistance</li><li>Opportunities for Career Growth and Advancement</li></ul><div contenteditable=\"false\"><hr></div><h2>Position Overview</h2><p>We are seeking a highly organized, customer-focused <strong>Loaner Car Coordinator / Service Receptionist</strong> to support our busy service department. This position combines fleet management responsibilities with front-line customer service duties and is ideal for someone who enjoys working with customers while maintaining accurate records and administrative processes.</p><div contenteditable=\"false\"><hr></div><h2>Loaner Fleet Management Responsibilities</h2><h3>Fleet &amp; Vehicle Management</h3><ul data-spread=\"false\"><li>Maintain accurate registration, inspection, and fleet records for all loaner vehicles.</li><li>Ensure continuous availability of vehicles for customer loan purposes.</li><li>Monitor vehicle condition and coordinate repairs and scheduled maintenance.</li><li>Conduct routine inspections to ensure all vehicles are properly maintained and ready for use.</li><li>Maintain accurate records within the TSD Fleet Management System.</li><li>Reconcile fleet records and vehicle inventories monthly.</li></ul><h3>Loaner Agreement Administration</h3><ul data-spread=\"false\"><li>Ensure all loaned vehicles have current and accurate loaner agreements.</li><li>Review open loaner contracts daily and monitor agreement durations.</li><li>Provide weekly aged-contract reports to management.</li><li>Support warranty reimbursement tracking and reporting.</li><li>Maintain documentation required for compliance and reimbursement purposes.</li></ul><h3>Customer Loaner Coordination</h3><ul data-spread=\"false\"><li>Coordinate loaner vehicle assignments and returns.</li><li>Assist VIP customers with vehicle drop-offs and pick-ups when needed.</li><li>Ensure all vehicles are cleaned, sanitized, and prepared before each customer use.</li><li>Manage toll violations and parking tickets associated with loaner vehicles.</li><li>Follow up on outstanding balances and ensure timely resolution.</li></ul><div contenteditable=\"false\"><hr></div><h2>Service Receptionist Responsibilities</h2><ul data-spread=\"false\"><li>Greet service customers in a friendly, professional, and welcoming manner.</li><li>Answer and direct incoming phone calls efficiently.</li><li>Schedule and confirm service appointments.</li><li>Assist customers with service check-in and direct them to the appropriate service advisor.</li><li>Maintain accurate customer information and service records.</li><li>Communicate effectively with service advisors, technicians, and management.</li><li>Monitor customer waiting areas to ensure a positive guest experience.</li><li>Handle customer inquiries and route concerns to the appropriate department.</li><li>Process paperwork, filing, scanning, and general administrative duties.</li><li>Assist with cashiering functions and payment processing when needed.</li><li>Support the service department with daily operational and clerical tasks.</li><li>Maintain a clean, organized, and professional reception area.</li></ul><div contenteditable=\"false\"><hr></div><h2>Qualifications</h2><h3>Preferred Experience</h3><ul data-spread=\"false\"><li>Automotive dealership experience preferred</li><li>Service receptionist or customer service experience preferred</li><li>Fleet management or loaner vehicle coordination experience a plus</li><li>Administrative or office support experience</li><li>Experience handling multi-line phone systems preferred</li></ul><h3>Skills &amp; Abilities</h3><ul data-spread=\"false\"><li>Outstanding customer service skills</li><li>Professional appearance and demeanor</li><li>Strong organizational and time-management skills</li><li>Exceptional attention to detail</li><li>Excellent verbal and written communication skills</li><li>Ability to multitask in a fast-paced environment</li><li>Strong problem-solving abilities</li><li>Team-oriented mindset with the ability to work independently</li><li>Computer proficiency and experience maintaining accurate records</li></ul><div contenteditable=\"false\"><hr></div><h2>Ideal Candidate</h2><p>You may be a great fit if you have experience as a:</p><ul data-spread=\"false\"><li>Service Receptionist</li><li>Automotive Receptionist</li><li>Customer Service Representative</li><li>Loaner Car Coordinator</li><li>Fleet Coordinator</li><li>Service Department Coordinator</li><li>Administrative Assistant</li><li>Office Coordinator</li><li>Automotive Customer Service Specialist</li><li>Dealership Receptionist</li></ul><div contenteditable=\"false\"><hr></div><h2>Build Your Career with VIP Automotive Group</h2><p>Join a dealership organization that values its employees, invests in professional development, and promotes from within. If you are organized, customer-focused, and thrive in a fast-paced automotive environment, we encourage you to apply today.</p><p><strong>Apply now and become part of the VIP Automotive Group family.</strong></p></div></div></div></div></div></div></div></div></div>\n",
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