Roadside Assistance Technician/Tow Driver

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    "startDate": "2026-05-27",
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    "jobDescription": "<p style=\"text-align:left\"><span><span>It’s a great time to join AAA The Auto Club Group!</span> </span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD</b></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><u><b>Job Type:</b></u></p><p style=\"text-align:inherit\"></p>Full time<div><div><p style=\"text-align:inherit\"></p> <p style=\"text-align:left\"><b><u>Exempt/Non Exempt:</u></b></p> <p style=\"text-align:inherit\"></p></div></div>Hourly<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b><u>Job Description:</u></b></p><p style=\"text-align:inherit\"><br /><br /> </p><div><div><p><b><span>Why Choose a Career with the AAA The Auto Club Group (ACG)</span></b><span> </span></p></div><div><p><span><span>You are someone who enjoys helping others, solving<span> </span></span><span>problems</span><span><span> </span>and providing great customer service. A job that provides variety and independence is exciting to you, but<span> </span></span><span>more than anything else</span><span>, you are looking for a place to have a career</span><span><span> </span>that allows you to provide for you and your family</span><span>. At AAA The Auto Club Group (ACG), you<span> </span></span><span>will find that and a place to call a “home away from home</span><span>”.</span><span><span> </span>Continue reading to see what our Roadside Assistance Technician</span><span><span> </span>opportunities</span><span><span> </span>are all about!</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><u><span>A day-in-the-life of a Roadside Assistance Technician</span></u><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes</span><span>”.</span><span><span> </span>Why,<span> </span></span><span>you might</span><span><span> </span>ask? Well,<span> </span></span><span>it’s</span><span><span> </span>simple. They provide peace of mind to our members through<span> </span></span><span>identifying</span><span><span> </span>and navigating through vehicle problems and<span> </span></span><span>deliver</span><span><span> </span>applicable services to get them safely back on the road and back to their daily lives.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><u><span>In this role, you will have the opportunity to:</span></u><span> </span></p></div><div><ul><li><p><span><span>Operate a full-size or mini service<span> </span></span><span>truck</span><span><span> </span>or tow truck and applicable service equipment to<span> </span></span><span>assist</span><span><span> </span>AAA members,<span> </span></span><span>employees</span><span><span> </span>and other<span> </span></span><span>motorists</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Utilize GPS and maps to<span> </span></span><span>locate</span><span><span> </span>member breakdown<span> </span></span><span>locations</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Service vehicles by performing functions such as providing fuel,<span> </span></span><span>testing</span><span><span> </span>and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat<span> </span></span><span>tires</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to<span> </span></span><span>drive</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure<span> </span></span><span>100% member</span><span><span> </span>satisfaction by providing excellent customer<span> </span></span><span>service</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Offer value to members through On-the-Go Tow or battery tests /<span> </span></span><span>sales</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Provide support at<span> </span></span><span>special events</span><span><span> </span>such as parades, travel shows, Car Care or Public Relations<span> </span></span><span>events</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><u><span>How we reward our employees</span><span>:</span></u><span> </span></p></div><div><p><span><span>In addition to a competitive</span><span><span> </span>starting</span><span><span> </span>salary, ACG offers e</span><span>xcellent and comprehensive benefits packages</span><span>:</span></span><span> </span></p></div><div><ul><li><p><span><span>Hourly rate </span><span>a</span><span>t $21.00 for<span> </span></span><span>South<span> </span></span><span>Carolina</span><span>.</span></span><i><span> </span><span><span> </span></span></i></p></li></ul></div><div><ul><li><p><span><span>Overtime earning potential at time and a half the hourly<span> </span></span><span>wage</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>$1,000 sign on bonus; split payout at 90 and<span> </span></span><span>180 days</span><span><span> </span>of employment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>**To qualify for the Sign-On Bonus, applicants must be new to ACG. </span><span>Additional</span><span><span> </span>details can be provided by our Recruiting Team at the time of application**</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>$250 Quarterly Perfect Attendance bonus</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Fully paid training</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Medical, dental and vision benefits</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>401k<span> </span></span><span>with employer m</span><span>atch</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Paid parental leave</span><span><span> </span>and adoption<span> </span></span><span>assistance</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Paid Time Off (PTO), company paid holidays, CEO days and floating<span> </span></span><span>holiday</span><span>s</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Paid volunteer day<span> </span></span><span>annually</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Tuition<span> </span></span><span>assistance</span><span><span> </span>program</span><span>, professional certification reimbursement<span> </span></span><span>program</span><span><span> </span>and other professional development opportunities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>AAA Membership </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Discounts,<span> </span></span><span>perks</span><span>,</span><span><span> </span></span><span>rewards</span><span><span> </span>and much more</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><u><span>W</span><span>e are looking for candidates who</span><span>:</span></u><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Required Qualifications:</span></b><span> </span></p></div><div><ul><li><p><span><span>Have a high school diploma or equivalent and a valid driver’s<span> </span></span><span>license</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Are 21 years of age or<span> </span></span><span>older</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Possess a valid state driver’s license with minimal driving infractions</span><span><span> </span></span><span>/</span><span><span> </span></span><span>incidents.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Have e</span><span>xperience using tablets or electronic devices to update calls, review polic</span><span>ies</span><span><span> </span>and procedure</span><span>s</span><span>, document safety<span> </span></span><span>records</span><span><span> </span>and<span> </span></span><span>complete other<span> </span></span><span>applicable<span> </span></span><span>duties</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Exhibit strong</span><span><span> </span>customer service<span> </span></span><span>skills</span><span>,</span><span><span> </span>including ability to effectively communicate to customers</span><span><span> </span></span><span>/ members and understand the need for meeting</span><span><span> </span>&amp;<span> </span></span><span>exceeding customer<span> </span></span><span>expectations</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Have the a</span><span>bility to</span><span><span> </span>lift materials weighing up to seventy-five (75)<span> </span></span><span>pounds</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Are able to</span><span><span> </span>successfully complete drug screening, MVR, criminal background<span> </span></span><span>check</span><span><span> </span>and DOT health screenings (pre-employment and ongoing)</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Preferred Qualifications:</span></b><span> </span></p></div><div><ul><li><p><span><span>Possess experience servicing vehicles such as providing fuel,<span> </span></span><span>testing</span><span><span> </span>and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat<span> </span></span><span>tires</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Have p</span><span>rior tow truck driver or roadside service<span> </span></span><span>experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Can safely<span> </span></span><span>operate</span><span><span> </span>a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving<span> </span></span><span>experience</span><span> </span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><u><span>Work Environment</span></u><span> </span></p></div><div><p><span><span>Provides roadside service to AAA members.  Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes.  Spends less than 5% of the time in a<span> </span></span><span>temperature controlled</span><span><span> </span>office environment.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><i><span>Interested in learning more? Apply Today!</span></i><span> </span></p></div></div><p></p><p>Who We Are</p><p>Become a part of something bigger.</p><p></p><p>The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14&#43; million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p><p></p><p>By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.</p><p></p><p>And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.</p><p></p><p>We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.</p><p></p><p>To learn more about AAA The Auto Club Group visit <a href=\"http://www.aaa.com\" target=\"_blank\">www.aaa.com</a></p><p></p><p></p><p>Important Note:</p><p></p><p>ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  </p><p></p><p>The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p><p></p><p>The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p><p></p><p>Regular and reliable attendance is essential for the function of this job.</p><p></p><p>AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</p>",
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