Operations Manager - Health Insurance Plan Subrogation

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    "datePosted": "2026-05-18",
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    "description": "<p>We’re building a strong and capable Subrogation Recovery operation in STL—and we’re looking for an Operations Manager who can drive results, elevate team performance, and deliver measurable financial outcomes.</p>\n<p> </p>\n<p>In this role, you will lead a multi-functional team responsible for converting case opportunities into meaningful recovery outcomes for our clients. You will own a defined book of business and be accountable for performance, execution, and continuous improvement—not just activity, but results.</p>\n<p> </p>\n<p>This is a fast-paced, high-volume, performance-driven environment. You will make time-sensitive decisions that directly impact recovery outcomes. You will also play a key role in connecting strategy to execution—bringing structure, clarity, and discipline to how work gets done while building a team t<span style=\"font-size: 12pt\">hat consistently performs at a high level.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What You Will Own</span><br></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Drive Performance &amp; Outcomes</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Own team performance tied to recovery outcomes, speed, and quality</span></li>\n<li><span style=\"font-size: 12pt\">Prioritize work that maximizes value and recovery impact, not just volume</span></li>\n<li><span style=\"font-size: 12pt\">Ensure consistent focus on high-value case opportunities</span></li>\n<li><span style=\"font-size: 12pt\">Manage workload, case distribution, and team capacity to optimize results</span></li>\n<li><span style=\"font-size: 12pt\">Make real-time tradeoff decisions across urgency, complexity, and value</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Build a High-Performing Team</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead and develop a team of 15+ recovery, case development, and legal support professionals</span></li>\n<li><span style=\"font-size: 12pt\">Set a clear performance bar and ensure every team member understands what success looks like</span></li>\n<li><span style=\"font-size: 12pt\">Coach individuals to improve capability, confidence, and consistency</span></li>\n<li><span style=\"font-size: 12pt\">Address performance gaps quickly, directly, and with clear action plans, including formal performance management when needed</span></li>\n<li><span style=\"font-size: 12pt\">Build a culture of ownership, accountability, urgency, and continuous growth</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Improve How Work Gets Done</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Identify breakdowns in workflow, prioritization, and execution—and fix them</span></li>\n<li><span style=\"font-size: 12pt\">Implement structure and operating discipline that improves consistency and predictability</span></li>\n<li><span style=\"font-size: 12pt\">Partner with leadership to improve yield, speed, and execution quality</span></li>\n<li><span style=\"font-size: 12pt\">Ensure new hires ramp quickly with the tools, clarity, and support required to perform</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Lead Through Data &amp; Insight</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Use data to drive decisions, not just monitor performance</span></li>\n<li><span style=\"font-size: 12pt\">Analyze trends and reallocate focus to improve outcomes</span></li>\n<li><span style=\"font-size: 12pt\">Guide prioritization, staffing, and tradeoffs using real-time performance insight</span></li>\n<li><span style=\"font-size: 12pt\">Continuously refine how the team operates to improve efficiency and results</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Partner Across Functions</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Partner closely with Client Success, Finance, Legal, and Operations Enablement to ensure alignment on priorities and performance</span></li>\n<li><span style=\"font-size: 12pt\">Surface risks, trends, and opportunities that require cross-functional action</span></li>\n<li><span style=\"font-size: 12pt\">Ensure operational decisions reflect both client expectations and financial impact</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What Success Looks Like</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Teams consistently meet or exceed budgeted recovery and performance targets while improving case progression</span></li>\n<li><span style=\"font-size: 12pt\">Faster ramp time from training to full production, increasing overall team capability</span></li>\n<li><span style=\"font-size: 12pt\">Reduced need for oversight through clearer ownership and execution discipline</span></li>\n<li><span style=\"font-size: 12pt\">A team that operates with focus, urgency, and accountability</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What You Bring</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">5+ years of experience in high-volume, case-driven health plan claims environments such as subrogation, claims management, insurance, revenue cycle management, or payment integrity</span></li>\n<li><span style=\"font-size: 12pt\">5+ years leading teams of 10+ in a metrics-driven, performance-based environment</span></li>\n<li><span style=\"font-size: 12pt\">Demonstrated ownership of productivity, quality, and financial or recovery-based outcomes</span></li>\n<li><span style=\"font-size: 12pt\">Proven ability to prioritize work, manage capacity, and improve outcomes at scale</span></li>\n<li><span style=\"font-size: 12pt\">Strong understanding of claims management, recovery workflows, and prioritization</span></li>\n<li><span style=\"font-size: 12pt\">Strong analytical skills with ability to translate data into clear, actionable operational decisions</span></li>\n<li><span style=\"font-size: 12pt\">Ability to coach, develop, and hold individuals accountable to a high-performance standard</span></li>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree required</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">How You Lead</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">You are outcome-driven—focused on results, not activity</span></li>\n<li><span style=\"font-size: 12pt\">You bring structure and clarity to fast-moving environments</span></li>\n<li><span style=\"font-size: 12pt\">You are comfortable addressing performance directly and constructively</span></li>\n<li><span style=\"font-size: 12pt\">You continuously improve how work gets done without overcomplicating it</span></li>\n<li><span style=\"font-size: 12pt\">You raise the bar and help others perform at a higher level</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> <br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Compensation</span></span></p>\n<p><span style=\"font-size: 12pt\">$90,000 – $95,000 Total Compensation (base + performance-based incentive)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><em>Who is Intellivo?</em></span><br></p>\n<p><span style=\"font-size: 12pt\">As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With almost a 30-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><em>Why work for Intellivo?</em></span><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Amazing Team Members – Intellivators!</span></li>\n<li><span style=\"font-size: 12pt\">Medical Insurance</span></li>\n<li><span style=\"font-size: 12pt\">Dental &amp; Vision Insurance</span></li>\n<li><span style=\"font-size: 12pt\">Industry leading health &amp; wellness benefits</span></li>\n<li><span style=\"font-size: 12pt\">401(K) retirement plan</span></li>\n<li><span style=\"font-size: 12pt\">Competitive Paid Time Off</span></li>\n<li><span style=\"font-size: 12pt\">And More!</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">#LI-DS1</span></p>",
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