Operations Manager - Steamboat

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  "list_job": {
    "title": "Operations Manager - Steamboat",
    "postedOn": "Posted 30+ Days Ago",
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    "title": "Operations Manager - Steamboat",
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    "location": "Steamboat Springs, CO",
    "postedOn": "Posted 30+ Days Ago",
    "timeType": "",
    "startDate": "2025-09-24",
    "externalUrl": "https://alterra.wd1.myworkdayjobs.com/SkiButlers/job/Steamboat-Springs-CO/Operations-Manager---Steamboat_JR126630",
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    "jobDescription": "Seasonal (Seasonal)<div><div><p><b><span>Job Title: </span></b><span><span>Operations Manager</span></span></p></div><div><p><b><span>Location:</span></b><i><span> </span></i><span><span>Steamboat</span></span><span> </span></p></div><div><p><b><span>Terms: </span></b><span><span>Seasonal- full and part time roles available</span></span><span> </span></p></div><div><p><b><span>Pay: </span></b><span> $28.00/hour</span></p></div><div><p></p><p><b><span>Requirements: </span></b><span> </span></p></div><div><p><span><span>Expect weekend and holiday work. Daily operations broken into morning and evening shifts. </span><span>Previous</span><span> hospitality experience preferred, not </span><span>required</span><span>!</span></span><span> </span></p><p></p></div><div><p><b><span>About us: </span></b><span> </span></p></div><div><p><span><span>Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, </span><span>partners</span><span> and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, </span><span>accountability</span><span> and fun </span><span>above all else</span><span>. Our mission is to make ski vacations convenient by tapping into our shared passion, </span><span>culture</span><span> and fun work environment to create a customer experience unlike any other.</span></span><span> </span></p><p></p></div><div><p><span><span>Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: </span></span><span> </span></p><p></p></div><div><p><b><span>Service | Simple | Purposeful | Curious | Give</span></b><span> </span></p><p></p></div><div><p><span><span>Delivering exceptional service, being purposeful, keeping it simple, </span><span>remaining</span><span> </span><span>curious</span><span> and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we </span><span>don’t</span><span> stop there. Our culture is about being a part of something bigger. Whether </span><span>it’s</span><span> contributing to our net zero climate initiatives, building lifelong </span><span>friendships</span><span> or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.</span></span><span> </span></p><p></p></div><div><p><span><span>Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.</span></span><span> </span></p><p></p></div><div><p><b><span>About the role:</span></b><span> </span></p></div><div><p><span><span>Operations leaders (aka </span><span>assi</span><span>s</span><span>tant managers</span><span>) </span><span>are responsible for</span><span> upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. </span><span>More specifically, you will </span><span>be responsible for</span><span> leading a team of Ski Technicians and Team Leaders in their role</span><span>. You will </span><span>be responsible for</span><span> reaching company goals </span><span>including</span><span> NPS, Revenue and Employee Satisfaction.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>No two days are the same as a</span><span>n operations</span><span> leader! </span><span>Adapting to the environment, managing </span><span>expectations</span><span> and leading by example are all qualities of highly effective leadership, especially in this role. </span><span>We are looking for someone who has ownership, is self-motivated, driven to success, wants to grow this business and share in that success. </span></span><span> </span></p><p></p></div><div><p><b><span>Perks and Benefits:</span></b><span> </span></p></div><div><ul><li><p><span><span>Free Alterra Mountain Company Employee ski pass</span></span></p></li></ul></div><div><ul><li><p><span><span>Unlimited access to Alterra Mountain Company owned ski resorts</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to upgrade to full Ikon Pass at heavily discounted rate</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to ski everyday*</span></span><span> </span><i><span>Barring blackout dates at Deer Valley</span></i><span> </span></p></li></ul></div><div><ul><li><p><span><span>Access to 645&#43; industry discounted brands through </span><span>Expertvoice</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Discounted access to Rossignol/Dynastar/Lange equipment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>401K benefit and match for ALL staff members over 18 years old</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Location specific, customer service-based bonuses (4 total in-season)</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>Primary Responsibilities:</span></b><span> </span></p></div><div><ul><li><p><span><span>Pre-season shop set up</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Conducting orientation for ski technicians and team leaders</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Weekly scheduling</span><span> and approving timesheets</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Conducting 1:1s and team meetings to </span><span>maintain</span><span> communication </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Coaching ski technicians and team leaders </span><span>through shop shifts and ride-</span><span>a</span><span>-</span><span>longs</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintaining a positive culture in the shop</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Respond to customer satisfaction surveys</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Fleet maintenance of vans, ensuring that vans are </span><span>up to date with records and mechanical maintenance is being done as needed</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Secondary Responsibilities:</span></b><span> </span></p></div><div><ul><li><p><span><span>Setting up the next shift for success</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Pre and post shift team meetings, ensuring each Team Leader and Ski Technician understands expectations and responsibilities for that shift.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Plan delivery routes, support </span><span>calls</span><span> and pickups for the current and upcoming shift.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Dispatch ski technicians on reactive support calls</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Sizing guests in the proper equipment for orders as they come into our system</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Schedule work assignments for the following shift.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assisting</span><span> labor management during slow periods</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Taking reservations and issuing refunds</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div>",
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