Help desk analyst

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          "text": "<p>Location<br />Edison, NJ<br /><br />Skillsets Required <br /><br />- Experience with BI tools in a Customer Care or Helpdesk environment<br />- Working with various TMS tools <br />- Data Analysis experience in discussing reporting requirements and creating reports<br />- Experience with Zendesk / Good Data is useful<br />- Proficient in MS Excel, creating reports, working with pivots and macros<br />- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required<br /><br />Experience Level<br />- 5 + years <br />- 2 - 3 years in a Customer Care / Heldesk environment<br /><br />Duration<br />6 months<br /><br />Start date<br />ASAP<br /><br /></p>",
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          "text": "<p></p><p><span>Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.</span></p>",
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