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Service Desk Supervisor

6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001 · WTI Holdings, LLC, Tulsa, OK, US, Tulsa, OK; Remote US, US · Remote · Active · $70,000–$85,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001
TitleService Desk Supervisor
Normalized title-
Department / team-
LocationWTI Holdings, OK, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$70,000–$85,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in WTI Holdings.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001
Source62e2ca29-5394-4530-a268-23ffb0889ce6
ATS providerADP Workforce Now Recruiting

Description

Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs . Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency . Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls. Position Summary The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations. Key Responsibilities Team Leadership: Supervise and mentor a team of service desk technicians and support staff. Foster a positive and collaborative work environment, encouraging teamwork, growth, and professional development within the team. Provide constructive feedback and implement training programs to enhance team skills and expertise. Ensure adequate staffing levels and manage scheduling to meet service demands effectively. 2. Customer Service Excellence: Oversee the delivery of high-quality customer service by the service team, ensuring that customer expectations are consistently met or exceeded. Address and resolve customer concerns and complaints promptly, demonstrating a commitment to customer satisfaction. Establish and maintain strong relationships with customers, addressing their needs and providing solutions to enhance their overall experience. 3. Service Operations Management: Help to streamline workflows and improve efficiency while maintaining quality standards. Monitor and analyze service performance metrics, such as response times, resolution rates, and customer feedback, to identify areas for improvement. Collaborate with leaders to ensure smooth coordination of service activities, such as inventory management, parts ordering, and scheduling. 4. Technical Expertise: Maintain a solid understanding of the products and services offered, staying updated on industry trends and technological advancements. Provide technical guidance and support to service technicians, assisting in complex troubleshooting and problem-solving. 5. Budget and Resource Management: Identify resource requirements, including tools, equipment, and personnel, to support service activities and business growth. 6. Compliance and Safety: Ensure compliance with all relevant industry regulations, safety standards, and company policies. Ensure the team is following safety protocols and provide training to ensure a safe working environment for service technicians and customers. 7. Reporting and Documentation: Maintain accurate and up-to-date records of service activities, including maintenance logs, service reports, and customer interactions. Generate regular reports on service performance, presenting insights and recommendations to senior management. 8. Continuous Improvement: Proactively identify opportunities for process improvements, customer service enhancements, and cost-saving measures. Drive initiatives to implement best practices and innovative solutions to elevate the overall service department performance. Qualifications Proven experience in service or a related role. Strong leadership and team management skills, with the ability to inspire and motivate a diverse team. Excellent communication, interpersonal, and conflict resolution abilities. Customer-focused mindset with a commitment to delivering exceptional service. Analytical and problem-solving skills to address operational challenges and implement effective solutions. Proficiency in using service management software and tools. Technical knowledge in the relevant industry or product line is preferred. Strong organizational skills and attention to detail. Ability to adapt to changing priorities and work in a fast-paced environment. Familiarity with resource allocation. Knowledge of safety regulations and compliance standards. Strong business acumen and strategic thinking. Physical Requirements Sitting: Ability to be able to sit for long periods of time. Lifting: Ability to lift equipment and or tools up to 20 pounds. Waterfield Tech is proud to be an equal opportunity employer. Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

Full job record

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Board ID62e2ca29-5394-4530-a268-23ffb0889ce6
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Provider Job Key549228
TitleService Desk Supervisor
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Statusactive
Activeyes
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Department—
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Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionOK
CityWTI Holdings
Salary Raw70000.00 To 85000.00 (USD) Annually
Salary Min70,000
Salary Max85,000
Salary CurrencyUSD
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First Seen At2026-05-31 18:32:27Z
Last Seen At2026-06-06 11:49:29Z
Last Checked At2026-06-06 11:49:29Z
Last Changed At2026-06-06 11:49:29Z
Inactive At—
Source Posted At2026-05-28 22:11:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;' id=\"isPasted\"><strong><u><span style='font-size:21px;font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Service Desk Supervisor</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Company Overview</span></u></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world&rsquo;s leading providers enhanced by cutting edge Applied AI. The results are <strong>happier customers, enhanced insights,</strong> and <strong>lower costs</strong>.</span><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to <strong>lower risk</strong> and <strong>increased efficiency</strong>. &nbsp;Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.</span><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>We value our people&mdash;their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We&rsquo;re all on the same page&hellip; even though we may get there from different perspectives. All in all, it&rsquo;s a pretty cool place to be and we&rsquo;re growing our global team of engineers, sales professionals, and creative souls.</span><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Position Summary</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Key Responsibilities</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\",sans-serif;'>Team Leadership:</span></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Supervise and mentor a team of service desk technicians and support staff.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Foster a positive and collaborative work environment, encouraging teamwork, growth, and professional development within the team.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Provide constructive feedback and implement training programs to enhance team skills and expertise.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Ensure adequate staffing levels and manage scheduling to meet service demands effectively.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\",sans-serif;'>2. Customer Service Excellence:</span></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Oversee the delivery of high-quality customer service by the service team, ensuring that customer expectations are consistently met or exceeded.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Address and resolve customer concerns and complaints promptly, demonstrating a commitment to customer satisfaction.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Establish and maintain strong relationships with customers, addressing their needs and providing solutions to enhance their overall experience.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\",sans-serif;'>3. Service Operations Management:</span></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Help to streamline workflows and improve efficiency while maintaining quality standards.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Monitor and analyze service performance metrics, such as response times, resolution rates, and customer feedback, to identify areas for improvement.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Collaborate with leaders to ensure smooth coordination of service activities, such as inventory management, parts ordering, and scheduling.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\",sans-serif;'>4. Technical Expertise:</span></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Maintain a solid understanding of the products and services offered, staying updated on industry trends and technological advancements.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Provide technical guidance and support to service technicians, assisting in complex troubleshooting and problem-solving.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\",sans-serif;'>5. Budget and Resource Management:</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: undefined;margin-left:undefined;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;'>Identify resource requirements, including tools, equipment, and personnel, to support service activities and business growth.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\",sans-serif;'>6. Compliance and Safety:</span></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Ensure compliance with all relevant industry regulations, safety standards, and company policies.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Ensure the team is following safety protocols and provide training to ensure a safe working environment for service technicians and customers.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\",sans-serif;'>7. Reporting and Documentation:</span></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Maintain accurate and up-to-date records of service activities, including maintenance logs, service reports, and customer interactions.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Generate regular reports on service performance, presenting insights and recommendations to senior management.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\",sans-serif;'>8. Continuous Improvement:</span></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Proactively identify opportunities for process improvements, customer service enhancements, and cost-saving measures.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Drive initiatives to implement best practices and innovative solutions to elevate the overall service department performance.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Qualifications</span></u></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Proven experience in service or a related role.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Excellent communication, interpersonal, and conflict resolution abilities.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Customer-focused mindset with a commitment to delivering exceptional service.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Analytical and problem-solving skills to address operational challenges and implement effective solutions.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Proficiency in using service management software and tools.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Technical knowledge in the relevant industry or product line is preferred.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Strong organizational skills and attention to detail.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Ability to adapt to changing priorities and work in a fast-paced environment.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Familiarity with resource allocation.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Knowledge of safety regulations and compliance standards.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Strong business acumen and strategic thinking.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Physical Requirements</span></u></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Sitting: Ability to be able to sit for long periods of time.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Lifting: Ability to lift equipment and or tools up to 20 pounds.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Waterfield Tech is proud to be an equal opportunity employer.</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#333333;'>Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.</span></p><p><br></p></div></div>\n",
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