Backcountry Guide Operations Manager

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    "datePosted": "2025-10-12",
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    "description": "<p><span style=\"font-weight: bold\">Backcountry Guide Operations Manager</span><br><span style=\"font-weight: bold\">Reports to:</span> CEO / Chief Guide<br><span style=\"font-weight: bold\">Location:</span> Hakuba, Nagano, Japan<br><span style=\"font-weight: bold\">Term:</span> December 5 – March 25<br><span style=\"font-weight: bold\">Position status:</span> Full-time, seasonal<br><span style=\"font-weight: bold\">Direct reports:</span> Guide, Guest Service and Dispatch Teams<br><br></p>\n<p><span style=\"font-size: 18pt\">About Evergreen Backcountry Guides</span></p>\n<p>Evergreen Backcountry Guides, based in the Hakuba Valley, provides small-group, professionally guided backcountry ski and splitboard touring, heli-skiing, avalanche skills training, and adventure programs in Nagano’s world-class mountains. Our business is built on technical expertise, a culture of safety, outstanding guest care, and strong relationships within the local, international, and outdoor guiding communities.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Position summary</span></p>\n<p>The Backcountry Guide Operations Manager is responsible for leading Evergreen’s winter guide team, managing all facets of backcountry and heli-ski operations, and upholding the company’s standards for safety, risk management, and guest experience. This position requires hands-on leadership, advanced guide certification (ACMG/CSGA/NZMGA/IFMGA), deep knowledge of the greater ski industry, and a proven record of risk-informed operational management in complex alpine terrain. Familiarity with Japanese operating protocols and the international ski market is an asset.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Key responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Operations management</span></p>\n<ul>\n<li>Oversee all daily heli-ski, backcountry touring, and ski area off-piste guiding operations</li>\n<li>Manage guide scheduling, roster management, and aviation/transport coordination as needed</li>\n<li>Ensure compliance with Evergreen and Japanese safety, rescue, and environmental protocols</li>\n<li>Oversee daily and seasonal record-keeping (guest waivers, incident reporting, route logs)</li>\n<li>Manage inventory for safety, rescue, technical, and rental gear</li>\n</ul>\n<p><span style=\"font-weight: bold\">Team leadership and development</span></p>\n<ul>\n<li>Coordinate guide training, including avalanche risk, rescue, and local operating requirements</li>\n<li>Mentor staff on Evergreen’s safety culture, decision-making, and guest interaction standards</li>\n<li>Conduct performance reviews, participate in safety meetings, and document guide feedback</li>\n<li>Foster an environment of continual learning and teamwork</li>\n</ul>\n<p><span style=\"font-weight: bold\">Risk management and rescue readiness</span></p>\n<ul>\n<li>Oversee daily risk mitigation, weather and avalanche assessment, and group field decisions</li>\n<li>Supervise regular rescue drills and maintain readiness of rescue and communications infrastructure</li>\n<li>Liaise with local authorities and rescue organizations as needed (translator present)</li>\n</ul>\n<p><span style=\"font-weight: bold\">Guest experience</span></p>\n<ul>\n<li>Uphold Evergreen’s standards of guest care, safety, and program quality</li>\n<li>Coordinate guides to provide pre-trip safety briefings and field-based client education</li>\n<li>Work closely with other Evergreen departments and local partners to deliver seamless, memorable guest experiences</li>\n<li>Manage guest feedback, incident response, and satisfaction tracking</li>\n</ul>\n<p><span style=\"font-weight: bold\">Strategy and stakeholder relations</span></p>\n<ul>\n<li>Collaborate with the CEO and management on budgeting, capital proposals, and season planning</li>\n<li>Represent Evergreen with Japanese authorities, industry partners (e.g., local helicopter, ropeway, rescue), and international organizations</li>\n<li>Support marketing and outreach, and assist in developing Evergreen’s international client base</li>\n</ul>\n<p><span style=\"font-size: 18pt\">Qualifications</span></p>\n<ul>\n<li>ACMG/CSGA/IFMGA ski guide certification</li>\n<li>CAA/Japan Avalanche Network equivalent Level 2 or higher</li>\n<li>80-hour Wilderness First Aid (current)</li>\n<li>At least 5–10 years of guiding experience in ski or backcountry roles, preferably 5+ years in a supervisory or lead guide capacity</li>\n<li>Expert knowledge of risk management, operational planning, alpine weather, and snow science</li>\n<li>Proficiency in English (verbal and written); conversational Japanese a plus but not required</li>\n<li>Experience with global mountain tourism markets</li>\n<li>Strong organizational, communication, and computer skills</li>\n<li>Ability to work the full season in Hakuba</li>\n<li>\n</li></ul>\n<p><span style=\"font-size: 18pt\">Special requirements</span></p>\n<ul>\n<li>Residency in the Hakuba area during the operating period</li>\n<li>Able to ski or ride at an expert level in all alpine and backcountry conditions</li>\n<li>Comfortable working long hours outdoors and lifting 20+ kg</li>\n<li>Eligible to work in Japan (visa assistance provided)</li>\n</ul>",
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