Knowledge Systems Lead

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    "datePosted": "2026-03-31",
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    "description": "<p><span> </span><span style=\"font-weight: bold\"><span><span>LeapXpert</span><span>: Innovating the Future of Business Communication</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>At </span><span>LeapXpert</span><span>, </span><span>we’re</span><span> revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance. </span></span><span> </span></p>\n<p><span><span>As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security</span><span>.  </span></span><span> </span></p>\n<p><span><span>Our mission is to transform workplace communication globally. </span></span><span> </span></p>\n<p><span><span>We’ve been recognized as a Visionary in Gartner’s Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding round - bringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications. </span></span><span> </span></p>\n<p><span><span>This is just the beginning - </span><span>we’re</span><span> growing rapidly, and </span><span>we’re</span><span> </span><span>seeking</span><span> passionate, talented individuals to join our team</span><span>.  </span></span><span> </span></p>\n<p><span><span>This is your opportunity to work on impactful projects using </span><span>cutting-edge</span><span> technologies alongside driven innovators from around the world. </span></span><span> </span></p>\n<p><span><span>Apply now to be part of something revolutionary! </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Why join us</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Innovative Culture: </span></span></span><span><span>Work at the </span><span>cutting edge</span><span> of business communication technology, with a product </span><span>that’s</span><span> changing the way Fortune 500 companies communicate.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Impactful Work: </span></span></span><span><span>Your contributions will directly </span><span>impact</span><span> how millions of professionals connect and collaborate worldwide.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Global Team: </span></span></span><span><span>Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Growth Opportunities: </span></span></span><span><span>With our rapid expansion, there are plenty of opportunities for professional growth and development.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Award-Winning Product: </span></span></span><span><span>Join a company with </span><span>a track record</span><span> of success and recognition, including accolades like being named a Gartner Cool Vendor.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About the role</span></span></span><span> </span></p>\n<p><span><span>LeapXpert</span><span> is </span><span>transforming</span><span> how regulated enterprises communicate compliantly across modern messaging channels. As we scale our R&amp;D organization across 15 product squads and shift toward an agentic AI development model, we need someone to own the knowledge infrastructure that powers it all.</span></span><span> </span></p>\n<p><span><span>This is not a traditional technical writing role. You </span><span>won’t</span><span> be measured by pages produced. </span><span>You’ll</span><span> be measured by how well our documentation system scales, how quickly squads ship </span><span>accurate</span><span> docs alongside features, and how reliably our knowledge assets serve both internal teams and enterprise customers in regulated industries.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Title: </span></span></span><span><span>Knowledge Systems </span><span>Lead</span><span> (formerly Technical Writer)</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Function: </span></span></span><span><span>Product</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Reporting: </span></span></span><span><span>Head of Product</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Location: </span></span></span><span><span>Ho Chi Minh City, Vietnam / Remote</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>you’ll</span><span> own</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Documentation Pipeline Architecture</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Design and </span><span>operate</span><span> the end-to-end agentic documentation pipeline — from PRD and spec inputs through AI-assisted drafting to published output</span></span><span> </span></li>\n<li><span><span>Define the toolchain: structured authoring tools, </span><span>doc-as-code</span><span> workflows, version control, and publishing infrastructure</span></span><span> </span></li>\n<li><span><span>Build and </span><span>maintain</span><span> prompt frameworks that generate first drafts from structured inputs (Jira tickets, PRDs, API specs, release notes)</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Quality Standards &amp; Governance</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Set and enforce content standards across all 15 squads — tone, structure, accuracy, and compliance-safe language</span></span><span> </span></li>\n<li><span><span>Act as the adversarial reviewer on AI-generated content — catching hallucinations, missing regulatory caveats, and contradictions with platform behavior</span></span><span> </span></li>\n<li><span><span>Own the compliance language library: approved phrasing for SEC 17a-4, FINRA, MiFID II, GDPR, and other frameworks </span><span>LeapXpert</span><span> operates within</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Knowledge Architecture</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Design and </span><span>maintain</span><span> the content taxonomy across product areas (messaging channels, compliance features, admin, integrations)</span></span><span> </span></li>\n<li><span><span>Ensure documentation is structured as machine-readable knowledge — </span><span>optimized</span><span> for RAG retrieval, AI chatbot grounding, and customer-facing search</span></span><span> </span></li>\n<li><span><span>Own the </span><span>single source</span><span> of truth strategy: </span><span>eliminate</span><span> duplication, manage versioning across product bundles (Essentials, Enterprise, Enterprise+)</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Squad Enablement</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Embed documentation checkpoints into the product development lifecycle — not as a downstream task but as a release gate</span></span><span> </span></li>\n<li><span><span>Train PMs and engineers on structured writing inputs so AI pipeline outputs improve over time</span></span><span> </span></li>\n<li><span><span>Provide squad-level support during major integration launches (WhatsApp, Telegram, RCS, LINE, etc.)</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What success looks like</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Documentation ships alongside features, not weeks after</span></span><span> </span></li>\n<li><span><span>AI pipeline reduces manual drafting effort by 60%+ within 12 months</span></span><span> </span></li>\n<li><span><span>Zero documentation-related compliance incidents with enterprise customers</span></span><span> </span></li>\n<li><span><span>Squads self-serve 80% of routine doc updates through the pipeline with minimal intervention</span></span><span> </span></li>\n<li><span><span>Knowledge </span><span>base</span><span> serves as a reliable grounding source for internal AI tools and customer-facing chatbots</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What you bring</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Must-have</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Proven ability to design or </span><span>operate</span><span> documentation workflows — we care more about what </span><span>you’ve</span><span> shipped and how you think than how long </span><span>you’ve</span><span> been doing it</span></span><span> </span></li>\n<li><span><span>Hands-on experience with docs-as-code workflows (Git, Markdown, static site generators like </span><span>Docusaurus</span><span> or </span><span>MkDocs</span><span>)</span></span><span> </span></li>\n<li><span><span>Strong editorial judgment — you can spot when AI output is subtly wrong, not just obviously wrong</span></span><span> </span></li>\n<li><span><span>Ability to read and interpret API documentation, PRDs, and engineering specs independently</span></span><span> </span></li>\n<li><span><span>Experience designing or operating AI-assisted content pipelines — or </span><span>demonstrated</span><span> hands-on experimentation with AI writing tools in a structured workflow</span></span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Strong advantage</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Familiarity with structured authoring standards (DITA, content reuse patterns)</span></span><span> </span></li>\n<li><span><span>Background in compliance, fintech, or other regulated SaaS environments</span></span><span> </span></li>\n<li><span><span>Prompt engineering experience applied to documentation or knowledge workflows</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Mindset</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Systems thinker first, writer second</span></span><span> </span></li>\n<li><span><span>Comfortable owning ambiguous infrastructure problems without a playbook</span></span><span> </span></li>\n<li><span><span>Proactive about</span><span> flagging when documentation is a risk, not just a gap</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What this role is not</span></span></span><span> </span></p>\n<ul>\n<li><span><span>It is not a high-volume drafting role — AI handles first drafts</span></span><span> </span></li>\n<li><span><span>It is not a support function that activates after engineering ships — </span><span>you’re</span><span> upstream</span></span><span> </span></li>\n<li><span><span>It is not isolated from product decisions — you have a seat in the product development lifecycle</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Our Values</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Curiosity: </span></span></span><span><span>We’re</span><span> curious and </span><span>future-focused</span><span>.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>One Team: </span></span></span><span><span>We’re</span><span> one team, in many colors.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Customer-Driven: </span></span></span><span><span>We’re</span><span> obsessed with the customer.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Integrity: </span></span></span><span><span>We </span><span>don’t</span><span> compromise on </span><span>the integrity</span><span>.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Excellence: </span></span></span><span><span>We exemplify excellence.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>you’ll</span><span> get</span></span></span><span> </span></p>\n<ul>\n<li><span><span>An awesome job with an attractive </span><span>remuneration</span><span> package</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Comfortable environment and settings</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Friendly colleagues who support each other to win as a team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A flat, product-focused organization and Agile team to let you add your value and ideas to the product and company</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Opportunities to learn and be trained in applied </span><span>new technologies</span><span> and methodologies</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Facing new and innovative challenges to deliver commercial-grade, world-class </span><span>product</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Career growth in multiple directions, based on your preferences and abilities</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Benefits</span></span></span><span> </span></p>\n<ul>\n<li><span><span>13th salary, paid pro-rata, every month to allow more flexible financial plans</span></span><span> </span></li>\n<li><span><span>18 annual Leaves and 1 birthday leave</span></span><span> </span></li>\n<li><span><span>Full salary on probation</span></span><span> </span></li>\n<li><span><span>Fully social insurance according to Vietnam Labor Law</span></span><span> </span></li>\n<li><span><span>Premium Health Care Insurance and Annual health check</span></span><span> </span></li>\n<li><span><span>Lunch and parking allowances</span></span><span> </span></li>\n<li><span><span>Team building, fun monthly, quarterly activities, and so much more fun are waiting for you!</span></span><span> </span></li>\n<li><span><span>Annual Performance Review</span></span><span> </span></li>\n<li><span><span>Attractive career path</span></span><span> </span></li>\n<li><span><span>Advanced technical solutions, agile culture, and the opportunity to work with the latest technologies</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>LeapXpert</span><span> values diversity and inclusion as critical components of our culture and success. We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive </span><span>environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively </span><span>seek</span><span> to recruit and </span><span>retain</span><span> talent from diverse communities and encourage all qualified candidates to apply. Please </span><span>submit</span><span> your resume for consideration.</span></span><span> </span></p>",
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