UX Research Operations Coordinator

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    "datePosted": "2026-04-14",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About AnswerLab</span></p>\n<p><span style=\"font-size: 10pt\">AnswerLab helps pioneering leaders Own the Unknown, transforming uncharted territory into clarity, direction, and competitive advantage. We build strategic insight through deep human understanding and validating future possibilities with real people in real contexts. We believe that the future of experience strategy relies on continuous learning and cross-functional expertise, enabling us to guide clients through unprecedented challenges across every phase of the product lifecycle.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role Overview</span></p>\n<p><span style=\"font-size: 10pt\">We’re looking for a Research Operations Coordinator to join our User Experience Research Recruiting team. In this role, you’ll manage the logistics of recruiting participants for digital product research, ensuring studies run smoothly and clients have a seamless experience. You’ll handle 5–8 projects at a time, coordinating with researchers to confirm screening criteria, set quotas, manage scheduling, and keep studies on track. You’ll also help refine processes and tools that make our recruiting practice more efficient and effective.</span></p>\n<p><span style=\"font-size: 10pt\">This is a great opportunity to gain hands-on exposure to all aspects of UX Research Operations, from operational logistics to client consulting. We’re looking for someone who thrives in a fast-paced environment, enjoys solving problems before they become issues, and takes pride in delivering accurate, timely results. You’ll collaborate closely with researchers, clients, and cross-functional partners, and report directly to a Pod Lead within the Recruiting team.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Oversee UX Research Operations logistics from initiation to execution, including participant recruitment, screening, scheduling, communications, NDAs/ICFs, attendance tracking, incentive distribution, and ensuring adherence to project timelines.</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate project logistics such as internal and client meeting scheduling, set-up, kick off, and documentation.</span></li>\n<li><span style=\"font-size: 10pt\">Use project and content management tools (e.g.,  Google Docs, Sheets, Forms, Salesforce, Slack, Gchat, Gspaces) to organize communication, track progress, and maintain accurate records.</span></li>\n<li><span style=\"font-size: 10pt\">Provide day-to-day administrative support for research studies, ensuring smooth execution across all phases.</span></li>\n<li><span style=\"font-size: 10pt\">Manage technology used in research operations, including project management platforms, programming online surveys with complex logic, filtering large datasets, and entering or extracting data from dashboards.</span></li>\n<li><span style=\"font-size: 10pt\">Actively monitor project schedules, managing internal and external resources to ensure successful delivery.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain continuity across client projects by adhering to specialized NDAs, protocols, and client-specific requirements.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure compliance with legal requirements for clients in regulated industries such as financial services and pharmaceuticals.</span></li>\n<li><span style=\"font-size: 10pt\">Develop and maintain best practices for research screeners, including a database of screening questions for future recruitment needs.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with Research and Operations teams to identify process improvements, increase efficiency, and strengthen team practices.</span></li>\n<li><span style=\"font-size: 10pt\">Share insights on tools, workflows, and processes with team members and clients to enhance study execution and client experience.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Relationships</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Reports to a Research Operations Pod Lead</span></li>\n<li><span style=\"font-size: 10pt\">Works closely with Recruit Coordinators, UX Researchers, and Client Stakeholders</span></li>\n<li><span style=\"font-size: 10pt\">This job has no supervisory responsibilities</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Knowledge, Skills, and Experience </span></p>\n<p><span style=\"font-size: 10pt\">We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for individuals with the personal characteristics to thrive in a growing, client-focused business. The ideal candidate will likely meet many or most of the following criteria:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Proven ability to engage with clients and stakeholders in a consultative, service-oriented manner while seamlessly navigating and switching between multiple tools and platforms.</span></li>\n<li><span style=\"font-size: 10pt\">1–2 years of experience demonstrating client and stakeholder collaboration, service delivery, and project support.</span></li>\n<li><span style=\"font-size: 10pt\">Strong organizational skills with excellent attention to detail and a commitment to accuracy and completeness.</span></li>\n<li><span style=\"font-size: 10pt\">Exceptional time management skills and the ability to prioritize effectively.</span></li>\n<li><span style=\"font-size: 10pt\">Highly service-oriented, responsive, and client-focused.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to work independently and manage priorities in a high-volume, fast-paced, client-driven environment.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent written and verbal communication skills, with strong interpersonal abilities.</span></li>\n<li><span style=\"font-size: 10pt\">Self-motivated, quick learner, and able to multitask with minimal supervision.</span></li>\n<li><span style=\"font-size: 10pt\">Enthusiastic, performance-driven, and a collaborative team player.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with Salesforce, Rally and/or Ethnio, as well as experience sending and managing bulk email communications.</span></li>\n<li><span style=\"font-size: 10pt\">Bachelor’s degree required.</span><span style=\"font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Physical Requirements </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Extended hours may be required to meet project deadlines </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Willingness to work shifted hours to service different time zones </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Sitting for extended periods of time </span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Location Eligibility</span></p>\n<p><span style=\"font-size: 10pt\">This role is open to candidates residing in select U.S. states where we are currently able to support employment. At this time, we are considering candidates located in:</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">AZ, FL, GA, IL, IN, MI, NC, OH, PA, TX</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">Candidates must reside and perform work in one of the listed states at the time of hire.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Additional Information</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">At AnswerLab, our mission is to create experiences that deliver meaningful impact, and that begins with building a company where people feel respected, supported, and empowered to do their best work. We are committed to fostering an inclusive environment where every employee has a sense of belonging and equal opportunity to grow and succeed. This commitment is embedded in how we hire, develop, and support our people, and in the expectations we hold for our leaders and teams.</span></p>\n<p><span style=\"font-size: 10pt\">We are committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including gender identity and expression), sexual orientation, age, national origin, ancestry, citizenship, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other status protected by applicable federal, state, or local law. We also provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.</span></p>\n<p><span style=\"font-size: 10pt\">Information collected and processed as part of any job application you choose to submit is subject to AnswerLab’s Privacy Policy: </span><a href=\"https://www.answerlab.com/privacy-policy\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">https://www.answerlab.com/privacy-policy</span></a></p>\n<p><br></p>",
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