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Desktop Support Technician

5B8B33870B902C32CAECF124BC1706EE · Leif Johnson Ford of Austin - Austin, TX 78751; 501 E Koenig Ln, Austin, TX, 78751, USA · Remote · Active · Paycom ATS

Job facts

FieldValue
Company5B8B33870B902C32CAECF124BC1706EE
TitleDesktop Support Technician
Normalized title-
Department / team-
LocationAustin, TX, United States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-04-23 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-04

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Company jobsActive postings from 5B8B33870B902C32CAECF124BC1706EE.Open
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ATS provider jobsActive postings observed through Paycom ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Austin.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5B8B33870B902C32CAECF124BC1706EE
Source949f1299-85f2-47a2-a753-7d5b02e76720
ATS providerPaycom ATS

Description

Description Location: 501 E. Koenig Ln (moving to 9300 W. Hwy 71 during the summer) Department: IT Job Summary We are seeking a reliable and customer-focused Desktop Support Technician to provide technical assistance to end users across the organization. The ideal candidate will have hands-on experience with Microsoft 365 user setup, computer hardware and software troubleshooting, and a solid foundational understanding of networking and security concepts. Key Responsibilities Provide Tier 1–2 desktop support for Windows-based workstations, laptops, printers, and peripherals Set up, configure, and support Microsoft 365 user accounts, including email, licensing, and basic administration Troubleshoot and resolve hardware issues such as desktops, laptops, monitors, and related accessories Install, configure, and maintain operating systems and standard business applications Assist with basic network troubleshooting (connectivity, Wi-Fi, VPN, printers, ports) Support basic security practices, including endpoint protection, password resets, MFA support, and user access requests Document issues, solutions, and procedures within the ticketing system Escalate complex technical issues to senior IT staff as needed Deliver friendly, professional, and timely support to end users Qualifications Required Qualifications 1–3 years of experience in a desktop support, help desk, or similar IT role General knowledge of Microsoft 365 user setup and support Strong understanding of Windows operating systems (Windows 10/11) Experience with hardware troubleshooting and basic computer repair Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN) Basic understanding of IT security principles and best practices Excellent communication and customer service skills Must have a valid driver’s license Able to perform physical Ability to prioritize tasks and work independently in a fast-paced environment Physical Requirements Ability to lift and move IT equipment up to approximately 40–50 pounds Ability to bend, kneel, crouch, and crawl to access desks, equipment racks, and cabling Ability to stand or walk for extended periods while performing support tasks Ability to use hand tools and perform repetitive tasks related to hardware installation and repair Ability to work in confined spaces such as under desks or in network closets when required Preferred Qualifications Associate’s or Bachelor’s degree in Information Technology or related field Relevant certifications (CompTIA A+, Network+, Microsoft certifications) Experience with ticketing systems and remote support tools Familiarity with Active Directory and basic group policies What We Offer Competitive compensation and benefits Opportunities for professional growth and training Collaborative and supportive IT team environment Exposure to a wide range of technologies and systems To Apply: Submit your resume and a brief cover letter detailing your relevant experience.

Full job record

Job ID6d4c8a35717b80f82db6974371b44f6e2e927e0b
Org ID5a486187-05cf-413c-81cb-498b194ea15f
Source ID949f1299-85f2-47a2-a753-7d5b02e76720
Board ID949f1299-85f2-47a2-a753-7d5b02e76720
Providerpaycom
Provider Job Key405987
TitleDesktop Support Technician
Normalized Title
Statusactive
Activeyes
Location TextLeif Johnson Ford of Austin - Austin, TX 78751; 501 E Koenig Ln, Austin, TX, 78751, USA
Department
Team
Employment Type
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionTX
CityAustin
Salary RawDescription Location: 501 E. Koenig Ln (moving to 9300 W. Hwy 71 during the summer) Department: IT Job Summary We are seeking a reliable and customer-focused Desktop Support Technician to provide technical assistance to end users across the organization. The ideal candidate will have hands-on experience with Microsoft 365 user setup, computer hardware and software troubleshooting, and a solid foundational understanding of networking and security concepts. Key Responsibilities Provide Tier 1–2 desktop support for Windows-based workstations, laptops, printers, and peripherals Set up, configure, and support Microsoft 365 user accounts, including email, licensing, and basic administration Troubleshoot and resolve hardware issues such as desktops, laptops, monitors, and related accessories Install, configure, and maintain operating systems and standard business applications Assist with basic network troubleshooting (connectivity, Wi-Fi, VPN, printers, ports) Support basic security practices, including endpoint protection, password resets, MFA support, and user access requests Document issues, solutions, and procedures within the ticketing system Escalate complex technical issues to senior IT staff as needed Deliver friendly, professional, and timely support to end users Qualifications Required Qualifications 1–3 years of experience in a desktop support, help desk, or similar IT role General knowledge of Microsoft 365 user setup and support Strong understanding of Windows operating systems (Windows 10/11) Experience with hardware troubleshooting and basic computer repair Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN) Basic understanding of IT security principles and best practices Excellent communication and customer service skills Must have a valid driver’s license Able to perform physical Ability to prioritize tasks and work independently in a fast-paced environment Physical Requirements Ability to lift and move IT equipment up to approximately 40–50 pounds Ability to bend, kneel, crouch, and crawl to access desks, equipment racks, and cabling Ability to stand or walk for extended periods while performing support tasks Ability to use hand tools and perform repetitive tasks related to hardware installation and repair Ability to work in confined spaces such as under desks or in network closets when required Preferred Qualifications Associate’s or Bachelor’s degree in Information Technology or related field Relevant certifications (CompTIA A+, Network+, Microsoft certifications) Experience with ticketing systems and remote support tools Familiarity with Active Directory and basic group policies What We Offer Competitive compensation and benefits Opportunities for professional growth and training Collaborative and supportive IT team environment Exposure to a wide range of technologies and systems To Apply: Submit your resume and a brief cover letter detailing your relevant experience.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=405987&clientkey=5B8B33870B902C32CAECF124BC1706EE
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=405987&clientkey=5B8B33870B902C32CAECF124BC1706EE
First Seen At2026-05-31 19:06:19Z
Last Seen At2026-06-04 10:06:34Z
Last Checked At2026-06-04 10:06:34Z
Last Changed At2026-05-31 19:06:19Z
Inactive At
Source Posted At2026-04-23 00:00:00Z
Source Updated At
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=paycom/board=5B8B33870B902C32CAECF124BC1706EE/date=2026-06-04/2026-06-04T10-06-32-680Z-fe223ade54006fd1a6a45b6476dcbae379579f94e8096ae95ee5b6960fe591b2.json
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support</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Strong understanding of Windows operating systems (Windows 10/11)</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Experience with hardware troubleshooting and basic computer repair</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Basic understanding of IT security principles and best practices</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Excellent communication and customer service skills</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Must have a valid driver&rsquo;s license</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Able to perform physical </span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Ability to prioritize tasks and work independently in a fast-paced environment</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Physical Requirements</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Ability to lift and move IT equipment up to approximately <b>40&ndash;50 pounds</b></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Ability to bend, kneel, crouch, and crawl to access desks, equipment racks, and cabling</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Ability to stand or walk for extended periods while performing support tasks</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Ability to use hand tools and perform repetitive tasks related to hardware installation and repair</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Ability to work in confined spaces such as under desks or in network closets when required</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Preferred Qualifications</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Relevant certifications (CompTIA A+, Network+, Microsoft certifications)</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Experience with ticketing systems and remote support tools</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Familiarity with Active Directory and basic group policies</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:13.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">What We Offer</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Competitive compensation and benefits</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Opportunities for professional growth and training</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Collaborative and supportive IT team environment</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Exposure to a wide range of technologies and systems</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:15.0pt\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">To Apply:</span></span></b><br />\r\n<span style=\"font-size:10.5pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\">Submit your resume and a brief cover letter detailing your relevant experience.</span></span></span></span></span></p>\r\n",
    "descriptionTitle": "Description",
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    "legalRevisionDate": {
      "date": "2025-05-05T13:59:37.000Z",
      "timezone": "America/Chicago",
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    "primaryPhoneCountry": "US",
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    "qualificationsTitle": "Qualifications",
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  },
  "preview": {
    "jobId": 405987,
    "isHotJob": false,
    "jobTitle": "Desktop Support Technician",
    "postedOn": "",
    "locations": "Leif Johnson Ford of Austin - Austin, TX 78751",
    "remoteType": "",
    "description": "Location: 501 E. Koenig Ln (moving to 9300 W. Hwy 71 during the summer)\r\nDepartment: IT\r\n\r\n \r\n\r\nJob Summary\r\n\r\nWe are seeking a reliable and customer-...",
    "positionType": ""
  },
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    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/405987",
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}
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