Coordinator, Ticket Operations and Fulfillment

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    "url": "https://ticketmanager.applytojob.com/apply/jobs/details/ka9Pnph02R?&",
    "heading": "Coordinator, Ticket Operations and Fulfillment",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://ticketmanager.applytojob.com/apply/ka9Pnph02R/Coordinator-Ticket-Operations-And-Fulfillment",
    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Live events are fun. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Why Work at TicketManager</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">The Role</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">The Coordinator, Ticket Operations and Fulfillment supports customers by executing accurate, scalable ticket setup and fulfillment. The role owns the end‑to‑end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory. Through proactive management of complex, high‑volume ticket requests, precise inventory maintenance, and consistent adherence to SLA commitments, this role helps reduce customer effort and ensures reliable, efficient ticket delivery.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Responsibilities: </span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Execute accurate ticket setup and fulfillment to support customer needs </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Respond to ticket‑related fulfillment inquiries while meeting service‑level expectations</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Build and maintain ticket inventory for events, packages, and large‑scale builds </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Ensure ticket data accuracy, compliance, and quality prior to delivery </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Partner with internal teams to support new account setups and high‑volume ticket projects </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Collaborate across teams to support efficient fulfillment operations and continuous improvement</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Maintain organized fulfillment processes and documentation</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Desired Skills and Experience: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> </span></span></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Bachelor’s Degree Required </span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">1+ year of related work experience</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Previous Box Office/Ticketing experience a plus</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Excellent communication skills, both oral and written</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Process-driven, creative thinker with a proven ability to articulate, and implement innovative solutions</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Experience in box office, ticketing, or event fulfillment is a plus</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Must have exceptional follow-through, possessing a high level of attention to detail</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Proven ability to manage multiple projects and deliver work on time</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Experience with Outlook and Excel</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Comfortable learning new software programs</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Demonstrates high ethical standards, accountability, and integrity in all work</span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">TicketManager Highlights:</span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Location: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Mesa, Arizona</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Compensation: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">$20 - $22 per hour & Bonus Eligibility </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Reports to:</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> Director of Ticket Operations & Fulfillment</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Work</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> <b>Expectations</b>: Role is In-Office, Monday-Friday </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Retirement: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">401(k) & Company Match</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Health Benefits</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">: Medical, Dental, Vision & Chiropractic</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Time Off: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Unlimited PTO</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Interview Process: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Events: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering</span></span> </span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Perks: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Fun, collaborative, in-office culture with weekly catered breakfast and big company perks with the autonomy of a high-growth startup.</span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Recognition: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">4.5 out of 5 Glassdoor rating</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Used by over 4,000 globally known companies including ~15% of the Fortune 500</span></span></span></span></span></li></ul><br><br><br><br> ",
    "description_text": "Live events are fun.\n Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.\n Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.\n Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.\n TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.\n We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.\n Why Work at TicketManager\n At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.\n If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.\n The Role\n The Coordinator, Ticket Operations and Fulfillment supports customers by executing accurate, scalable ticket setup and fulfillment. The role owns the end‑to‑end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory. Through proactive management of complex, high‑volume ticket requests, precise inventory maintenance, and consistent adherence to SLA commitments, this role helps reduce customer effort and ensures reliable, efficient ticket delivery.\n Responsibilities: Execute accurate ticket setup and fulfillment to support customer needs\n Respond to ticket‑related fulfillment inquiries while meeting service‑level expectations\n Build and maintain ticket inventory for events, packages, and large‑scale builds\n Ensure ticket data accuracy, compliance, and quality prior to delivery\n Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery\n Partner with internal teams to support new account setups and high‑volume ticket projects\n Collaborate across teams to support efficient fulfillment operations and continuous improvement\n Maintain organized fulfillment processes and documentation\n Desired Skills and Experience:   Bachelor’s Degree Required\n 1+ year of related work experience\n Previous Box Office/Ticketing experience a plus\n Excellent communication skills, both oral and written\n Process-driven, creative thinker with a proven ability to articulate, and implement innovative solutions\n Experience in box office, ticketing, or event fulfillment is a plus\n Must have exceptional follow-through, possessing a high level of attention to detail\n Proven ability to manage multiple projects and deliver work on time\n Experience with Outlook and Excel\n Comfortable learning new software programs\n Demonstrates high ethical standards, accountability, and integrity in all work\n TicketManager Highlights: Location: Mesa, Arizona\n Compensation: $20 - $22 per hour & Bonus Eligibility\n Reports to: Director of Ticket Operations & Fulfillment\n Work Expectations : Role is In-Office, Monday-Friday\n Retirement: 401(k) & Company Match\n Health Benefits : Medical, Dental, Vision & Chiropractic\n Time Off: Unlimited PTO\n Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.\n Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering\n Perks: Fun, collaborative, in-office culture with weekly catered breakfast and big company perks with the autonomy of a high-growth startup.\n Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal\n 4.5 out of 5 Glassdoor rating\n Used by over 4,000 globally known companies including ~15% of the Fortune 500",
    "jsonld_jobposting": {
      "url": "https://ticketmanager.applytojob.com/apply/ka9Pnph02R/Coordinator-Ticket-Operations-And-Fulfillment",
      "@type": "JobPosting",
      "title": "Coordinator, Ticket Operations and Fulfillment",
      "@context": "http://schema.org/",
      "datePosted": "2026-04-02",
      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Live events are fun. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Why Work at TicketManager</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">The Role</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">The Coordinator, Ticket Operations and Fulfillment supports customers by executing accurate, scalable ticket setup and fulfillment. The role owns the end‑to‑end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory. Through proactive management of complex, high‑volume ticket requests, precise inventory maintenance, and consistent adherence to SLA commitments, this role helps reduce customer effort and ensures reliable, efficient ticket delivery.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Responsibilities: </span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Execute accurate ticket setup and fulfillment to support customer needs </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Respond to ticket‑related fulfillment inquiries while meeting service‑level expectations</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Build and maintain ticket inventory for events, packages, and large‑scale builds </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Ensure ticket data accuracy, compliance, and quality prior to delivery </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Partner with internal teams to support new account setups and high‑volume ticket projects </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Collaborate across teams to support efficient fulfillment operations and continuous improvement</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Maintain organized fulfillment processes and documentation</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Desired Skills and Experience: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> </span></span></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Bachelor’s Degree Required </span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">1+ year of related work experience</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Previous Box Office/Ticketing experience a plus</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Excellent communication skills, both oral and written</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Process-driven, creative thinker with a proven ability to articulate, and implement innovative solutions</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Experience in box office, ticketing, or event fulfillment is a plus</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Must have exceptional follow-through, possessing a high level of attention to detail</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Proven ability to manage multiple projects and deliver work on time</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Experience with Outlook and Excel</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Comfortable learning new software programs</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"page-break-after:avoid;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Demonstrates high ethical standards, accountability, and integrity in all work</span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">TicketManager Highlights:</span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Location: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Mesa, Arizona</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Compensation: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">$20 - $22 per hour & Bonus Eligibility </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Reports to:</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> Director of Ticket Operations & Fulfillment</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Work</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> <b>Expectations</b>: Role is In-Office, Monday-Friday </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Retirement: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">401(k) & Company Match</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Health Benefits</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">: Medical, Dental, Vision & Chiropractic</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Time Off: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Unlimited PTO</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Interview Process: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Events: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering</span></span> </span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Perks: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Fun, collaborative, in-office culture with weekly catered breakfast and big company perks with the autonomy of a high-growth startup.</span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Recognition: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">4.5 out of 5 Glassdoor rating</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Used by over 4,000 globally known companies including ~15% of the Fortune 500</span></span></span></span></span></li></ul><br><br><br><br> ",
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