Customer Operations Associate

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  "language": "en",
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  "inferred_at": "2026-05-31T09:41:34.593Z",
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  "remote_policy": "hybrid",
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  "list_job": {
    "id": "152",
    "isRemote": null,
    "location": {
      "city": "Ta' Xbiex",
      "state": "Malta"
    },
    "atsLocation": {
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    "departmentId": "19372",
    "locationType": "2",
    "jobOpeningName": "Customer Operations Associate",
    "departmentLabel": "Customer Experience",
    "employmentStatusLabel": "Full Time"
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  "detail_job_opening": {
    "location": {
      "city": "Ta' Xbiex",
      "state": "Malta",
      "postalCode": "XBX 1021",
      "addressCountry": "Malta"
    },
    "datePosted": "2026-04-08",
    "atsLocation": {
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    "description": "<p><span style=\"color: rgb(224, 62, 45); font-weight: bold\">Join Our Team as a Customer Operations Associate at Atlas Insurance!</span></p>\n<p><br></p>\n<p>Are you an experienced contact center professional fluent in both <span style=\"font-weight: bold\">English and Maltese</span>? Do you take pride in delivering efficient, high-quality support and communication? Atlas Insurance is looking for a <span style=\"font-weight: bold\">Customer Operations Associate</span> to join our <span style=\"font-weight: bold\">Customer Experience Team </span>to support in several initiatives.</p>\n<p><br></p>\n<p>This role is ideal for someone with a solid background in structured service environments who thrives on process, accuracy, and clear communication.</p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Use our case management system to handle, document, and close customer cases efficiently and on time.</li>\n<li>Maintain clear, concise records of actions, communications, and resolutions.</li>\n<li>Collaborate with teams in insurance and claims to support smooth customer onboarding and training.</li>\n<li>Track key operational metrics related to onboarding and data quality.</li>\n<li>Follow structured procedures to ensure consistent and excellent customer service.</li>\n<li>Respond to user and customer inquiries via phone and email, always providing timely updates.</li>\n<li>Perform general administrative and support tasks to help the team deliver on its targets.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">At least 1 year of experience in a contact center or similar customer-facing support role.</span></li>\n<li><span style=\"font-weight: bold\">Excellent spoken and written communication skills in both English and Maltese.</span></li>\n<li>Confident in handling customer communications via phone and email in a professional, service-driven manner.</li>\n<li>Skilled in using case or ticketing systems to manage and resolve requests.</li>\n<li>Familiarity with business software tools like Outlook, Excel, and virtual phone systems.</li>\n<li>Meticulous attention to detail with a structured, process-oriented approach to tasks.</li>\n<li>Collaborative attitude with a willingness to support others across operational teams.<br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">Applications not meeting the above criteria, especially language and experience requirements, will not be considered.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Us</span></p>\n<p><span> </span></p>\n<p><span>#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.</span></p>\n<p><span> </span></p>\n<p><span>We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, staff discounts, and hybrid work amongst others.</span></p>\n<p><br></p>\n<p><span><span style=\"font-size: 16px\">#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.</span></span></p>\n<p><span> </span></p>\n<p><span><span style=\"font-weight: bold\">Ready to make an impact? Apply now and be part of our success story!</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Please read our Recruitment Privacy Policy, found <a href=\"https://www.atlas.com.mt/atlas-group-recruitment-privacy-policy/\" target=\"_blank\" rel=\"noopener noreferrer\">here</a> before applying.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Application deadline: <span style=\"font-size: 12pt; font-weight: bold\">30th June 2026</span></span></p>",
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    "jobOpeningName": "Customer Operations Associate",
    "departmentLabel": "Customer Experience",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://atlasinsurancemalta.bamboohr.com/careers/152",
    "employmentStatusLabel": "Full Time"
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