Senior Technical Support Specialist

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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">Role Description:</span></p>\n<p><span style=\"font-size: 10pt\">Embark on an exciting journey with NetRefer, a twenty-year-strong, award-winning affiliate marketing platform specialising in the iGaming industry. We embrace every individual’s career path as part of our collective growth. You will join a team where every voice is heard, every contribution valued, and every milestone celebrated. Our team drives our success in the ever-evolving digital landscape. Join us and be at the forefront of shaping the future of affiliate marketing.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">We are seeking an experienced Senior Technical Support Specialist with strong debugging skills and the ability to analyse, identify, and resolve complex software issues. The ideal candidate is comfortable working under pressure, can operate both independently and as part of a team, and is committed to delivering high-quality support to internal and external stakeholders.</span></p>\n<p><br><span style=\"font-size: 10pt\">This role requires a solid background in .NET, C#, SQL, ASP.NET WebForms, MVC, API integrations, and event-driven architectures. The candidate will also participate in an on-call rotation and may be required to work overtime when necessary.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Role’s Location: Malta (You must be qualified to work here) </span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Key Responsibilities: </span></p>\n<p><span style=\"font-size: 10pt\">•    Diagnose, troubleshoot, and resolve software defects across multiple application layers            (.NET backend, UI, database).</span><br><span style=\"font-size: 10pt\">•    Provide temporary workarounds and long-term solutions to technical issues.</span><br><span style=\"font-size: 10pt\">•    Investigate and analyse logs, application behaviour, and performance metrics to identify          root causes.</span><br><span style=\"font-size: 10pt\">•    Collaborate with development teams to escalate, reproduce, and track complex bugs.</span><br><span style=\"font-size: 10pt\">•    Support APIs, backend services, web applications, and scheduled/real-time processes.</span><br><span style=\"font-size: 10pt\">•    Document resolutions, known issues, and troubleshooting steps.</span><br><span style=\"font-size: 10pt\">•    Participate in on-call support rotation and handle urgent incidents outside normal hours.</span><br><span style=\"font-size: 10pt\">•    Work effectively under pressure while maintaining attention to detail and service quality.</span><br><span style=\"font-size: 10pt\">•    Communicate clearly with technical and non-technical stakeholders.</span></p>\n<p><br><span style=\"font-size: 14pt; font-weight: bold\">Key Requirements:</span><br><span style=\"font-size: 10pt\">•    Strong hands-on experience with .NET Framework / .NET Core, C#, and ASP.NET                      (WebForms and MVC).</span><br><span style=\"font-size: 10pt\">•    Solid SQL knowledge, including writing/debugging complex queries, stored procedures,          and performance tuning.</span><br><span style=\"font-size: 10pt\">•    Experience troubleshooting APIs (REST / SOAP), message flows, and integrations.</span><br><span style=\"font-size: 10pt\">•    Understanding event-driven systems (Event Hubs, Service Bus, or similar).</span><br><span style=\"font-size: 10pt\">•    Ability to debug production systems and analyse logs using tools like Application Insights,        ELK, or Splunk.</span><br><span style=\"font-size: 10pt\">•    Capable of handling high-pressure situations and tight deadlines.</span><br><span style=\"font-size: 10pt\">•    Strong problem-solving mindset with the ability to work autonomously or within a team.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What We Offer:</span></p>\n<p><span style=\"font-size: 10pt\">•    Competitive Salary</span><br><span style=\"font-size: 10pt\">•    Career Progression</span><br><span style=\"font-size: 10pt\">•    Personal Development</span><br><span style=\"font-size: 10pt\">•    Private Health Insurance</span><br><span style=\"font-size: 10pt\">•    Wellbeing Allowance</span><br><span style=\"font-size: 10pt\">•    Team Building Events</span><br><span style=\"font-size: 10pt\">•    Free Lunch Thursdays</span><br><span style=\"font-size: 10pt\">•    Casual Business Environment</span><br><span style=\"font-size: 10pt\">•    Vending Machine Allowance</span><br><span style=\"font-size: 10pt\">•    Discount and Award Programs</span></p>\n<p><br><span style=\"font-size: 10pt; font-weight: bold\">Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as put forward and agreed upon to meet the ongoing needs of the organisation.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Please familiarise yourself with NetRefer’s <a href=\"https://netrefer.com/job-applicants-privacy-policy/\" target=\"_blank\" rel=\"noopener noreferrer\">Job Applicants Privacy Policy</a></span></p>",
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