Operations Supervisor, Inbound

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    "location": "Florence-NJ Fulfillment Center",
    "postedOn": "Posted 30+ Days Ago",
    "timeType": "Full time",
    "startDate": "2026-05-04",
    "externalUrl": "https://wd1.myworkdaysite.com/recruiting/cart/Cart/job/Florence-NJ-Fulfillment-Center/Operations-Supervisor_R-102341",
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    "jobDescription": "<p><u><b>Job Description:</b></u></p><p></p><div><div><p><b><span>Who We Are:</span></b><span> </span></p></div><div><p><span><span>We’re</span><span> Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. </span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>We’re</span><span> building toward a world where commerce has no bounds. Our enterprise-grade software, </span><span>services</span><span> and </span><span>logistics</span><span> infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. </span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>Our goal is to be the global backbone of commerce. To achieve it, </span><span>we’re</span><span> looking for entrepreneurial, </span><span>innovative</span><span> and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. </span><span>Sound</span><span> like you? </span><span>We’d</span><span> love to hear from you.</span></span><span> </span></p></div><div><p><b><span> </span></b><span> </span></p></div><div><p><b><span>Cart.com Fast Facts:</span></b><span> </span></p></div><div><ul><li><p><span><span>6,000&#43; customers worldwide</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>1,600&#43; employees globally</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>14 warehouses nationwide, totaling over 8 million square feet of space</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Our software lists $10&#43; trillion in product value across channels</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Our digital and physical operations support $8&#43; billion in Gross Merchandise Value </span></span><span> </span></p></li></ul></div><div><p><b><span> </span></b><span> </span></p></div><div><p><b><span>Our values:</span></b><span> </span></p></div><div><p><span><span>Cart.com is building a company that is committed to living out these 6 core values:</span></span><span> </span></p></div><div><ul><li><p><b><span>Be brand obsessed</span></b><span><span>: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Think beyond the box</span></b><span><span>: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Don’t</span><span> give up:</span></b><span><span> We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><b><span>Speak up: </span></b><span><span>We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Work together: </span></b><span><span>We’ve</span><span> built a team that prides itself on diversity of thought and background. Collaboration is better </span><span>with</span><span> contrast.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Remember to be human: </span></b><span><span>We work hard, but we leave room for the people, </span><span>places</span><span> and things that we love.</span></span><span> </span></p></li></ul></div><div><p><span> <br />This is a <b>Onsite role</b> in <b>Florence, NJ</b> and a <b>1st</b><b><b> s</b>hift schedule</b> (M-F 6am start time) </span></p></div><div><p><span> </span></p></div><div><div><div><p><b><span>What<span> </span></span><span>You’ll</span><span><span> </span>do</span><span>:</span></b><span> </span></p></div><div><p><span><span>The Inbound Operations Manager<span> </span></span><span>is responsible for</span><span><span> </span>leading all inbound functions within the fulfillment center, including receiving, returns processing,<span> </span></span><span>putaway</span><span>, and replenishment. This role ensures smooth material flow,<span> </span></span><span>accurate</span><span><span> </span>inventory management, and effective labor planning to meet client expectations and operational goals.</span></span><span><span> </span></span><br /><span> </span></p></div><div><p><span><span>Key Responsibilities:</span></span><span> </span></p></div><div><ul><li><p><span><span>Oversee receiving, returns,<span> </span></span><span>putaway</span><span>, and replenishment operations across multiple shifts.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Manage inbound scheduling and communication with clients to ensure<span> </span></span><span>timely</span><span><span> </span>and<span> </span></span><span>accurate</span><span><span> </span>processing.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Lead and develop a team of managers, supervisors, and associates—approximately 100&#43; team members.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure staff are trained<span> </span></span><span>on</span><span><span> </span>warehouse management systems (WMS) and standard operating procedures (SOPs).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Drive inventory accuracy through cycle counts, physical inventories, and shrink reduction strategies.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Align labor planning with client forecasts and operational capacity,<span> </span></span><span>optimizing</span><span><span> </span>performance and cost.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor and improve key performance indicators (KPIs), including units per hour (UPH) and service levels.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain organized forward pick and reserve locations for over 100,000 SKUs.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Communicate capacity constraints and operational needs to support company growth and efficiency.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Foster a safe, collaborative, and high-performing team environment through mentorship and consistent communication.</span></span><span> </span></p></li></ul></div></div></div><div><p></p></div><div><p><b><span>Who You are:</span></b><span> </span></p></div><div><ul><li><p><span><span>A leader with the ability to influence</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>A </span><span>high level</span><span> communicator both orally and written </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to multi-task and adapt to a changing environment</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>A Problem Solver</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Team oriented with strong interpersonal skills</span></span><span> </span></p></li></ul><p></p></div><div><p><b><span>What You&#39;ve Done:</span></b><span> </span></p></div><div><ul><li><p><span><span>3&#43; </span><span>yrs</span><span> warehouse operations experience within 1 of the following</span><span>....replenishment</span><span>, receiving, outbound, inventory, special projects &amp; returns</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>1&#43; </span><span>years</span><span> </span><span>of</span><span> </span><span>supervisory</span><span> </span><span>or</span><span> lead </span><span>experience</span><span> in </span><span>which</span><span> </span><span>you</span><span> </span><span>motivated</span><span>, </span><span>trained</span><span> </span><span>and</span><span> led </span><span>your</span><span> team </span><span>into</span><span> </span><span>performing</span><span> </span><span>at</span><span> </span><span>extraordinary</span><span> </span><span>levels</span><span>. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Systems</span><span> </span><span>experience</span><span> </span><span>with</span><span> WMS, OMS, Excel, </span><span>and</span><span> </span><span>other</span><span> Office </span><span>applications</span><span>.  </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>High</span><span> </span><span>School</span><span> diploma </span><span>or</span><span> GED.</span></span><span> </span></p></li></ul><p></p></div><div><p><b><span>Top </span><span>candidat</span><span>e</span><span>s</span><span> will also have</span><span>:</span></b><span> </span></p></div><div><ul><li><p><span><span>You</span><span> </span><span>have</span><span> </span><span>successfully</span><span> </span><span>utilized</span><span> data to </span><span>support</span><span> </span><span>decisions</span><span> </span><span>and</span><span> drive </span><span>success</span><span> in </span><span>your</span><span> </span><span>responsible</span><span> </span><span>areas</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Prior 3PL </span><span>operations</span><span> </span><span>experience</span><span>. </span></span><span> </span></p></li></ul><p></p></div><div></div><div><p><b><span>Physical Work Environment:</span></b><span> </span></p></div><div><ul><li><p>Able to work 2nd shift: Monday-Friday <span>3:30pm-12pm</span></p></li><li><p><span><span>Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to </span><span>maintain</span><span> attention and concentration for extended periods of time</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to work overtime including extended schedules during peak seasons.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span><span>Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><u><span>All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.</span></u><span> </span></p></div></div><div><p><span> </span></p></div><p></p><p>Cart.com<span> is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p>",
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