Senior Program Manager – Deployments

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{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "\n<li>Own <span style=\"font-size: 11pt;\">the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints. </span></p>\n</li>\n"
    },
    {
      "text": "Qualifications",
      "content": "\n<li><span style=\"font-size: 11pt;\">6+ years o</span><span style=\"font-size: 11pt;\">f experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.</span></p>\n</li>\n<li><span style=\"font-size: 11pt;\">Comfortable operating without a playbook, knowing when to establish process and when to move without it.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Experience in autonomous systems, robotics, or industrial automation strongly preferred.</li>\n"
    },
    {
      "text": "Benefits & Perks",
      "content": "\n<li>Health benefits (Medical, Dental, Vision, HSA and FSA (Health &amp; Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)</li>\n<li>Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)</li>\n<li>Company 401(k)</li>\n<li>Commuter Benefits</li>\n<li>Flexible vacation policy</li>\n<li>Remote or hybrid work opportunities</li>\n<li>Sabbatical leave opportunity after 5 years with the company</li>\n<li>Paid Parental Leave</li>\n<li>Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages</li>\n<li>Monthly meal and tech allowances for remote employees</li>\n"
    }
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  "createdAt": 1781713279433,
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    "team": "Engineering Services - QA",
    "location": "Mountain View, CA",
    "commitment": "Full-Time",
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