Technical Support Analyst

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    "description": "<h4><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>SUMMARY</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">In support of the university&#39;s mission and objectives, the Technical Support Analyst provides front-line technical assistance for the university-issued desktops, laptops, software, and related devices. This role is responsible for troubleshooting, installations, and maintenance activities to ensure reliable, timely, and effective ITS service delivery.</span></span></p>\n\n<hr />\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Monitoring and Troubleshooting Support</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Responds to Help Desk tickets via the FreshService system, providing timely support to faculty, staff, and students with IT-related concerns.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Diagnoses and resolves hardware and software issues related to desktops, printers, and peripheral devices.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Performs basic network troubleshooting, including connectivity issues and printer configurations.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Maintains accurate ITS asset records for tracking and lifecycle management.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Assists users with Microsoft 365, email, and collaboration tools.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Sets up new user accounts and provides ITS onboarding training.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Installs operating systems, security updates, and required software.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Documents common issues and solutions in the ITS knowledge base.</span></span></li>\n</ul>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Classroom Technology Support</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Supports classroom technology, ensuring projectors, AV controllers, and audiovisual equipment function properly.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Addresses classroom technology failures promptly to minimize instructional downtime.</span></span></li>\n</ul>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Administrative and Operational Support</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Updates ITS documentation, policies, and procedures.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Participates in ITS meetings and training to enhance technical skills.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Assists with ITS inventory management, including tracking decommissioned assets.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Assists with university event technology setup, as needed.</span></span></li>\n</ul>\n",
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    "qualifications": "<h4><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>EDUCATION</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Post high school training, required, bachelor&#39;s degree in computer science, business, or related field, preferred.</span></span></p>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>EXPERIENCE</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">This is an entry-level position. 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