Customer Experience Platform Analyst (Hybrid)

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  "language": "en",
  "location": {
    "raw": "Home Office, New Hartford, NY, United States",
    "city": "New Hartford",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
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      "region": "NY",
      "country": "United States",
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      "confidence": 0.8
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    "countries": [
      "United States"
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  "Id": "6bbec628-d324-40da-869a-fb281b04b4b8",
  "Title": "Customer Experience Platform Analyst (Hybrid)",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
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      "Address": {
        "City": "New Hartford",
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        "State": {
          "Code": "NY",
          "Name": "New York"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
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      "Coordinates": {
        "Latitude": 43.07179089925757,
        "Longitude": -75.28703763434994
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      "LocalizedName": "Home Office",
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      "DisplayStreetAddress": false,
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  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-21T18:53:42.742Z",
  "JobCategoryName": "CR&E",
  "JobLocationType": 0,
  "OpportunityType": 0,
  "BriefDescription": "Provide Tier‑1 support for Talkdesk users by troubleshooting and resolving technical and operational issues across the contact center platform. Responsible for triaging help desk requests, addressing common user concerns such as login issues, device connectivity, call routing, and reporting access, while ensuring timely resolution through established procedures. Escalate complex cases with clear documentation and business impact, and act as a liaison with Talkdesk vendor support to drive efficient issue resolution. Support continuous improvement by maintaining knowledge resources and ensuring a positive user experience through follow-up and feedback collection.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO006747"
}