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Client Representative

CCCA6BCA98FD202E9E34478B0FA6F33A · Brandon - Brandon, FL 33511; 1106 Nikki View Drive, Brandon, FL, 33511, USA · Active · Paycom ATS

Job facts

Field	Value
Company	CCCA6BCA98FD202E9E34478B0FA6F33A
Title	Client Representative
Normalized title	-
Department / team	Customer Service
Location	Brandon, FL, United States
Work model	-
Employment type	Full Time
Salary	-
Status	active
ATS provider	Paycom ATS
Posted / first seen	2026-05-11 / 2026-05-31
Changed / last seen	2026-05-31 / 2026-06-06

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Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Paycom ATS.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Brandon.	Open
Department jobs	Active postings in Customer Service.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	CCCA6BCA98FD202E9E34478B0FA6F33A
Source	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
ATS provider	Paycom ATS

Description

Description Position Summary The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Client Service Representative-Intake Specialist’s primary responsibility is to oversee the daily office staff functions. This position reports to the Client Representative Supervisor and Manager of Clinical Services in CCTB’s counseling department. Strategic/Transformational Duties and Responsibilities Oversees daily office staff functions – answering phones, client paperwork, collecting payments and client scheduling. Additionally, this position will ensure that clients are screened for victim responses, scheduled for assessment, and assistance with compensation when necessary. Participate in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Responsible for opening and/or closing front office as assigned. Complete telephone intakes to assess for services at the Corbett Trauma Center or refer to outside agencies as needed. Responsible for gathering needed information and the scheduling of new clients for services within the required timeframe. Responsible for canceling or re-scheduling client appointments when needed and notifying all appropriate parties. Screen intake calls for lethality (suicidal and homicidal ideation) and inform Supervisor or Clinical Manager as required. Also, as a Mandatory Reporter, assess child abuse or neglect situations needing to be called to the statewide hotline. Assist other staff and volunteers with phone intakes/front desk tasks as needed. Print daily schedules for the front desk. Set up new client paperwork for initial appointments Explain the new client paperwork to clients attending their initial appointment. Collect client payments and register payments in database. Ensure that payments collected from clients correspond with the daily ledger. Help maintain client database by ensuring accuracy of all information. Document communication with clients into the database. Assist in gathering data for necessary reports. Ensure completeness and accuracy of data entry and collection as assigned. Complete and submit data reports as assigned. Participate in maintenance of client files, ensuring confidentiality of information, maintaining the proper completion and security of client records. Provide clerical assistance to therapists as needed. Perform such other duties as may be assigned by supervisor. Maintain organization and cleanliness of playroom as needed. Obtain insurance verification or determine payment options and schedule within 24 hours of getting all information. Assist new clients with determining Victim’s Compensation Eligibility by referring to an advocate. Provide information and referral to clients when needed and complete telephone follow-ups within 24 hours. Ensure that all Reminder Calls are completed daily during the required timeframe. Call clients who fail to show up for initial appointments. Assist in gathering data for necessary reports. Assist in gathering data to accurately complete and submit assigned reports on monthly and/or quarterly basis. Compose and provide correspondence, memoranda, and reports, as needed. Establish and develop relationships with referral sources. Know and comply with policies and procedures of the agency. Perform such other duties as may be assigned by supervisor. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience Two years of customer service experience. Minimum typing speed of 30 wpm. Exhibit proficiency in Windows based programs. Bilingual (Spanish and English) highly preferred to meet the diverse needs of the community. Complete ACT Service Training as required by FCASV within the first two weeks of employment. Preferred qualifications: Degree or pursuing a Bachelor’s Degree in Social Services related field of study. Knowledge, Skills and Abilities Ability to communicate, train and provide direction to staff, volunteers, and co-workers. Knowledge of office procedures and practices. Knowledge and compliance with policies and procedures of the agency. Understanding of various methods of data collections and the importance of accurate data collection. Knowledge of the principles and techniques of verbal and written communication. Knowledge of basic office equipment. Knowledge of and compliance with HIPAA regulations. Sensitivity to needs of clients, especially mental health issues and victim needs. Ability to prepare correspondence and reports neatly and accurately. Ability to perform basic arithmetic calculations. Ability to understand and apply policies and procedures. Ability to complete work independently, accurately, and completely. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with others. Skill in operation of a variety of computer software applications, including Word, Access, Excel, and various database programs. Physical Demands/Working Conditions Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position requires good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use keyboard. These tasks may be somewhat complex in nature and may be broad in objective with integration of diverse functions. This position performs duties of average difficulty requiring reasonable initiative and independent judgment under general supervision. Working Conditions : Work is performed indoors, but on occasion will require the use of one’s personal automobile to travel to meetings or other office locations and could be exposed to changing weather. The noise level is moderate but can often get very busy. Travel : Occasional Hours : Must be able to work flexible schedule, including afternoon, early evening, and Saturday hours. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Full job record

Job ID	6c64719f4f0cbd943c139f37e31b833627f83ef6
Org ID	1da4137c-26d8-488b-aa50-5e0ecd641e70
Source ID	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
Board ID	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
Provider	paycom
Provider Job Key	156560
Title	Client Representative
Normalized Title	—
Status	active
Active	yes
Location Text	Brandon - Brandon, FL 33511; 1106 Nikki View Drive, Brandon, FL, 33511, USA
Department	Customer Service
Team	—
Employment Type	full_time
Workplace Type	—
Remote Policy	—
Country	United States
Region	FL
City	Brandon
Salary Raw	Description Position Summary The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Client Service Representative-Intake Specialist’s primary responsibility is to oversee the daily office staff functions. This position reports to the Client Representative Supervisor and Manager of Clinical Services in CCTB’s counseling department. Strategic/Transformational Duties and Responsibilities Oversees daily office staff functions – answering phones, client paperwork, collecting payments and client scheduling. Additionally, this position will ensure that clients are screened for victim responses, scheduled for assessment, and assistance with compensation when necessary. Participate in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Responsible for opening and/or closing front office as assigned. Complete telephone intakes to assess for services at the Corbett Trauma Center or refer to outside agencies as needed. Responsible for gathering needed information and the scheduling of new clients for services within the required timeframe. Responsible for canceling or re-scheduling client appointments when needed and notifying all appropriate parties. Screen intake calls for lethality (suicidal and homicidal ideation) and inform Supervisor or Clinical Manager as required. Also, as a Mandatory Reporter, assess child abuse or neglect situations needing to be called to the statewide hotline. Assist other staff and volunteers with phone intakes/front desk tasks as needed. Print daily schedules for the front desk. Set up new client paperwork for initial appointments Explain the new client paperwork to clients attending their initial appointment. Collect client payments and register payments in database. Ensure that payments collected from clients correspond with the daily ledger. Help maintain client database by ensuring accuracy of all information. Document communication with clients into the database. Assist in gathering data for necessary reports. Ensure completeness and accuracy of data entry and collection as assigned. Complete and submit data reports as assigned. Participate in maintenance of client files, ensuring confidentiality of information, maintaining the proper completion and security of client records. Provide clerical assistance to therapists as needed. Perform such other duties as may be assigned by supervisor. Maintain organization and cleanliness of playroom as needed. Obtain insurance verification or determine payment options and schedule within 24 hours of getting all information. Assist new clients with determining Victim’s Compensation Eligibility by referring to an advocate. Provide information and referral to clients when needed and complete telephone follow-ups within 24 hours. Ensure that all Reminder Calls are completed daily during the required timeframe. Call clients who fail to show up for initial appointments. Assist in gathering data for necessary reports. Assist in gathering data to accurately complete and submit assigned reports on monthly and/or quarterly basis. Compose and provide correspondence, memoranda, and reports, as needed. Establish and develop relationships with referral sources. Know and comply with policies and procedures of the agency. Perform such other duties as may be assigned by supervisor. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience Two years of customer service experience. Minimum typing speed of 30 wpm. Exhibit proficiency in Windows based programs. Bilingual (Spanish and English) highly preferred to meet the diverse needs of the community. Complete ACT Service Training as required by FCASV within the first two weeks of employment. Preferred qualifications: Degree or pursuing a Bachelor’s Degree in Social Services related field of study. Knowledge, Skills and Abilities Ability to communicate, train and provide direction to staff, volunteers, and co-workers. Knowledge of office procedures and practices. Knowledge and compliance with policies and procedures of the agency. Understanding of various methods of data collections and the importance of accurate data collection. Knowledge of the principles and techniques of verbal and written communication. Knowledge of basic office equipment. Knowledge of and compliance with HIPAA regulations. Sensitivity to needs of clients, especially mental health issues and victim needs. Ability to prepare correspondence and reports neatly and accurately. Ability to perform basic arithmetic calculations. Ability to understand and apply policies and procedures. Ability to complete work independently, accurately, and completely. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with others. Skill in operation of a variety of computer software applications, including Word, Access, Excel, and various database programs. Physical Demands/Working Conditions Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position requires good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use keyboard. These tasks may be somewhat complex in nature and may be broad in objective with integration of diverse functions. This position performs duties of average difficulty requiring reasonable initiative and independent judgment under general supervision. Working Conditions : Work is performed indoors, but on occasion will require the use of one’s personal automobile to travel to meetings or other office locations and could be exposed to changing weather. The noise level is moderate but can often get very busy. Travel : Occasional Hours : Must be able to work flexible schedule, including afternoon, early evening, and Saturday hours. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	day
Source URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=156560&clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A
Apply URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=156560&clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A
First Seen At	2026-05-31 19:08:24Z
Last Seen At	2026-06-06 09:58:09Z
Last Checked At	2026-06-06 09:58:09Z
Last Changed At	2026-05-31 19:08:24Z
Inactive At	—
Source Posted At	2026-05-11 00:00:00Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=CCCA6BCA98FD202E9E34478B0FA6F33A/date=2026-06-06/2026-06-06T09-58-07-723Z-3c1eaf6811dbe3b414e8b9043a1048b20deda72a1c9afd14ff1bd43db1b256ba.json

Event Fields

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  "active_status": "active"
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Parsed Structured

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    "location": {
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Extensions

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Native Structured

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    "jobId": 156560,
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    "jobTitle": "Client Representative",
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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Position Summary</span></span></strong> </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Client Service Representative-Intake Specialist’s primary responsibility is to oversee the daily office staff functions. This position reports to the Client Representative Supervisor and Manager of Clinical Services in CCTB’s counseling department.</span>       </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Strategic/Transformational</span></span></strong> <strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Duties and Responsibilities</span></span></strong> </span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Oversees daily office staff functions – answering phones, client paperwork, collecting payments and client scheduling. Additionally, this position will ensure that clients are screened for victim responses, scheduled for assessment, and assistance with compensation when necessary.  </span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Participate in the performance quality improvement (PQI) process and uses data to improve services and outcomes. </span> </span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Transactional/Administrative</span></span></strong> <strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Duties and Responsibilities</span></span></strong> </span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for opening and/or closing front office as assigned. </span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Complete telephone intakes to assess for services at the Corbett Trauma Center or refer to outside agencies as needed.  </span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for gathering needed information and the scheduling of new clients for services within the required timeframe.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for canceling or re-scheduling client appointments when needed and notifying all appropriate parties.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Screen intake calls for lethality (suicidal and homicidal ideation) and inform Supervisor or Clinical Manager as required. Also, as a Mandatory Reporter, assess child abuse or neglect situations needing to be called to the statewide hotline. </span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Assist other staff and volunteers with phone intakes/front desk tasks as needed.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Print daily schedules for the front desk.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Set up new client paperwork for initial appointments </span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Explain the new client paperwork to clients attending their initial appointment. </span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Collect client payments and register payments in database.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ensure that payments collected from clients correspond with the daily ledger.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Help maintain client database by ensuring accuracy of all information.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Document communication with clients into the database.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Assist in gathering data for necessary reports. Ensure completeness and accuracy of data entry and collection as assigned.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Complete and submit data reports as assigned.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Participate in maintenance of client files, ensuring confidentiality of information, maintaining the proper completion and security of client records. </span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Provide clerical assistance to therapists as needed.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Perform such other duties as may be assigned by supervisor.  </span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Maintain organization and cleanliness of playroom as needed.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Obtain insurance verification or determine payment options and schedule within 24 hours of getting all information.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Assist new clients with determining Victim’s Compensation Eligibility by referring to an advocate.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Provide information and referral to clients when needed and complete telephone follow-ups within 24 hours.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ensure that all Reminder Calls are completed daily during the required timeframe.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Call clients who fail to show up for initial appointments.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Assist in gathering data for necessary reports.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Assist in gathering data to accurately complete and submit assigned reports on monthly and/or quarterly basis.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Compose and provide correspondence, memoranda, and reports, as needed.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Establish and develop relationships with referral sources.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Know and comply with policies and procedures of the agency.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Perform such other duties as may be assigned by supervisor.</span> </span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Required Competencies </span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Cooperation/Teamwork </span></strong><span style=\"font-family:Arial, sans-serif;\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Engaging Communication </span></strong><span style=\"font-family:Arial, sans-serif;\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Customer Service (Internal &amp; External) </span></strong><span style=\"font-family:Arial, sans-serif;\">-</span> <span style=\"font-family:Arial, sans-serif;\">Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Adaptability </span></strong><span style=\"font-family:Arial, sans-serif;\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Problem Solving </span></strong><span style=\"font-family:Arial, sans-serif;\">- Views problems as opportunities to create new solutions.</span>  <span style=\"font-family:Arial, sans-serif;\">Anticipates potential problems and analyzes alternative solutions.  </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Judgment </span></strong><span style=\"font-family:Arial, sans-serif;\">-</span> <span style=\"font-family:Arial, sans-serif;\">Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Valuing &amp; Fostering Diversity </span></strong><span style=\"font-family:Arial, sans-serif;\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">Self-Management </span></strong><span style=\"font-family:Arial, sans-serif;\">– Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Education and Experience</span></span></strong> </span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Two years of customer service experience. </span> </span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Minimum typing speed of 30 wpm.</span> </span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Exhibit proficiency in Windows based programs. </span> <span style=\"font-family:Arial, sans-serif;\">Bilingual (Spanish and English) highly preferred to meet the diverse needs of the community.  </span> </span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Complete ACT Service Training as required by FCASV within the first two weeks of employment.</span> </span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Preferred qualifications: Degree or pursuing a Bachelor’s Degree in Social Services related field of study.</span> </span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Knowledge, Skills and Abilities</span></span></strong> </span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to communicate, train and provide direction to staff, volunteers, and co-workers.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of office procedures and practices.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge and compliance with policies and procedures of the agency.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Understanding of various methods of data collections and the importance of accurate data collection.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of the principles and techniques of verbal and written communication.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of basic office equipment.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of and compliance with HIPAA regulations.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Sensitivity to needs of clients, especially mental health issues and victim needs.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to prepare correspondence and reports neatly and accurately.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to perform basic arithmetic calculations.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to understand and apply policies and procedures.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to complete work independently, accurately, and completely.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to communicate effectively both verbally and in writing.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to establish and maintain effective working relationships with others.</span> </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Skill in operation of a variety of computer software applications, including Word, Access, Excel, and various database programs.</span> </span></span></li>\n</ul>\n\n<p style=\"margin-right:-54px;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Physical Demands/Working Conditions</span></span></strong> </span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\">Physical Requirement: </span></em><span style=\"font-family:Arial, sans-serif;\">The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position requires good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use keyboard.</span> <span style=\"font-family:Arial, sans-serif;\">These tasks may be somewhat complex in nature and may be broad in objective with integration of diverse functions.  This position performs duties of average difficulty requiring reasonable initiative and independent judgment under general supervision.</span>  </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\">Working Conditions</span></em><span style=\"font-family:Arial, sans-serif;\">: Work is performed indoors, but on occasion will require the use of one’s personal automobile to travel to meetings or other office locations and could be exposed to changing weather. The noise level is moderate but can often get very busy.</span> </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Travel</span></span></em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Occasional</span></span> </span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Hours</span></span></em><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Must be able to work flexible schedule, including afternoon, early evening, and Saturday hours. </span></span> </span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></em><span style=\"font-family:Arial, sans-serif;\">.</span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to  actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</span></span></span></em></span></span></p>",
    "jobCategory": "Customer Service",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Client Representative\",\"identifier\":\"J13R58156560\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/156560\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2026-05-11\",\"description\":\"Job DetailsJob Location: Brandon - Brandon, FL 33511Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Customer ServicePosition Summary \\n\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Client Service Representative-Intake Specialist’s primary responsibility is to oversee the daily office staff functions. This position reports to the Client Representative Supervisor and Manager of Clinical Services in CCTB’s counseling department.       \\n\\nStrategic/Transformational Duties and Responsibilities \\n\\n\\n\\tOversees daily office staff functions – answering phones, client paperwork, collecting payments and client scheduling. Additionally, this position will ensure that clients are screened for victim responses, scheduled for assessment, and assistance with compensation when necessary.   \\n\\tParticipate in the performance quality improvement (PQI) process and uses data to improve services and outcomes.   \\n\\n\\nTransactional/Administrative Duties and Responsibilities \\n\\n\\n\\tResponsible for opening and/or closing front office as assigned.  \\n\\tComplete telephone intakes to assess for services at the Corbett Trauma Center or refer to outside agencies as needed.   \\n\\tResponsible for gathering needed information and the scheduling of new clients for services within the required timeframe. \\n\\tResponsible for canceling or re-scheduling client appointments when needed and notifying all appropriate parties. \\n\\tScreen intake calls for lethality (suicidal and homicidal ideation) and inform Supervisor or Clinical Manager as required. Also, as a Mandatory Reporter, assess child abuse or neglect situations needing to be called to the statewide hotline.  \\n\\tAssist other staff and volunteers with phone intakes/front desk tasks as needed. \\n\\tPrint daily schedules for the front desk. \\n\\tSet up new client paperwork for initial appointments \\n\\tExplain the new client paperwork to clients attending their initial appointment.  \\n\\tCollect client payments and register payments in database. \\n\\tEnsure that payments collected from clients correspond with the daily ledger. \\n\\tHelp maintain client database by ensuring accuracy of all information. \\n\\tDocument communication with clients into the database. \\n\\tAssist in gathering data for necessary reports. Ensure completeness and accuracy of data entry and collection as assigned. \\n\\tComplete and submit data reports as assigned. \\n\\tParticipate in maintenance of client files, ensuring confidentiality of information, maintaining the proper completion and security of client records.  \\n\\tProvide clerical assistance to therapists as needed. \\n\\tPerform such other duties as may be assigned by supervisor.   \\n\\tMaintain organization and cleanliness of playroom as needed. \\n\\tObtain insurance verification or determine payment options and schedule within 24 hours of getting all information. \\n\\tAssist new clients with determining Victim’s Compensation Eligibility by referring to an advocate. \\n\\tProvide information and referral to clients when needed and complete telephone follow-ups within 24 hours. \\n\\tEnsure that all Reminder Calls are completed daily during the required timeframe. \\n\\tCall clients who fail to show up for initial appointments. \\n\\tAssist in gathering data for necessary reports. \\n\\tAssist in gathering data to accurately complete and submit assigned reports on monthly and/or quarterly basis. \\n\\tCompose and provide correspondence, memoranda, and reports, as needed. \\n\\tEstablish and develop relationships with referral sources. \\n\\tKnow and comply with policies and procedures of the agency. \\n\\tPerform such other duties as may be assigned by supervisor.  \\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. \\n\\n\\nEducation and Experience \\n\\n\\n\\tTwo years of customer service experience.  \\n\\tMinimum typing speed of 30 wpm. \\n\\tExhibit proficiency in Windows based programs.  Bilingual (Spanish and English) highly preferred to meet the diverse needs of the community.   \\n\\tComplete ACT Service Training as required by FCASV within the first two weeks of employment. \\n\\tPreferred qualifications: Degree or pursuing a Bachelor’s Degree in Social Services related field of study.  \\n\\n\\nKnowledge, Skills and Abilities \\n\\n\\n\\tAbility to communicate, train and provide direction to staff, volunteers, and co-workers. \\n\\tKnowledge of office procedures and practices. \\n\\tKnowledge and compliance with policies and procedures of the agency. \\n\\tUnderstanding of various methods of data collections and the importance of accurate data collection. \\n\\tKnowledge of the principles and techniques of verbal and written communication. \\n\\tKnowledge of basic office equipment. \\n\\tKnowledge of and compliance with HIPAA regulations. \\n\\tSensitivity to needs of clients, especially mental health issues and victim needs. \\n\\tAbility to prepare correspondence and reports neatly and accurately. \\n\\tAbility to perform basic arithmetic calculations. \\n\\tAbility to understand and apply policies and procedures. \\n\\tAbility to complete work independently, accurately, and completely. \\n\\tAbility to communicate effectively both verbally and in writing. \\n\\tAbility to establish and maintain effective working relationships with others. \\n\\tSkill in operation of a variety of computer software applications, including Word, Access, Excel, and various database programs. \\n\\n\\nPhysical Demands/Working Conditions \\n\\nPhysical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position requires good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use keyboard. These tasks may be somewhat complex in nature and may be broad in objective with integration of diverse functions.  This position performs duties of average difficulty requiring reasonable initiative and independent judgment under general supervision.  \\n\\n Working Conditions: Work is performed indoors, but on occasion will require the use of one’s personal automobile to travel to meetings or other office locations and could be exposed to changing weather. The noise level is moderate but can often get very busy. \\n\\nTravel: Occasional \\n\\nHours: Must be able to work flexible schedule, including afternoon, early evening, and Saturday hours.  \\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to  actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.Qualifications\",\"responsibilities\":\"Position Summary \\n\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Client Service Representative-Intake Specialist’s primary responsibility is to oversee the daily office staff functions. This position reports to the Client Representative Supervisor and Manager of Clinical Services in CCTB’s counseling department.       \\n\\nStrategic/Transformational Duties and Responsibilities \\n\\n\\n\\tOversees daily office staff functions – answering phones, client paperwork, collecting payments and client scheduling. Additionally, this position will ensure that clients are screened for victim responses, scheduled for assessment, and assistance with compensation when necessary.   \\n\\tParticipate in the performance quality improvement (PQI) process and uses data to improve services and outcomes.   \\n\\n\\nTransactional/Administrative Duties and Responsibilities \\n\\n\\n\\tResponsible for opening and/or closing front office as assigned.  \\n\\tComplete telephone intakes to assess for services at the Corbett Trauma Center or refer to outside agencies as needed.   \\n\\tResponsible for gathering needed information and the scheduling of new clients for services within the required timeframe. \\n\\tResponsible for canceling or re-scheduling client appointments when needed and notifying all appropriate parties. \\n\\tScreen intake calls for lethality (suicidal and homicidal ideation) and inform Supervisor or Clinical Manager as required. Also, as a Mandatory Reporter, assess child abuse or neglect situations needing to be called to the statewide hotline.  \\n\\tAssist other staff and volunteers with phone intakes/front desk tasks as needed. \\n\\tPrint daily schedules for the front desk. \\n\\tSet up new client paperwork for initial appointments \\n\\tExplain the new client paperwork to clients attending their initial appointment.  \\n\\tCollect client payments and register payments in database. \\n\\tEnsure that payments collected from clients correspond with the daily ledger. \\n\\tHelp maintain client database by ensuring accuracy of all information. \\n\\tDocument communication with clients into the database. \\n\\tAssist in gathering data for necessary reports. Ensure completeness and accuracy of data entry and collection as assigned. \\n\\tComplete and submit data reports as assigned. \\n\\tParticipate in maintenance of client files, ensuring confidentiality of information, maintaining the proper completion and security of client records.  \\n\\tProvide clerical assistance to therapists as needed. \\n\\tPerform such other duties as may be assigned by supervisor.   \\n\\tMaintain organization and cleanliness of playroom as needed. \\n\\tObtain insurance verification or determine payment options and schedule within 24 hours of getting all information. \\n\\tAssist new clients with determining Victim’s Compensation Eligibility by referring to an advocate. \\n\\tProvide information and referral to clients when needed and complete telephone follow-ups within 24 hours. \\n\\tEnsure that all Reminder Calls are completed daily during the required timeframe. \\n\\tCall clients who fail to show up for initial appointments. \\n\\tAssist in gathering data for necessary reports. \\n\\tAssist in gathering data to accurately complete and submit assigned reports on monthly and/or quarterly basis. \\n\\tCompose and provide correspondence, memoranda, and reports, as needed. \\n\\tEstablish and develop relationships with referral sources. \\n\\tKnow and comply with policies and procedures of the agency. \\n\\tPerform such other duties as may be assigned by supervisor.  \\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. \\n\\n\\nEducation and Experience \\n\\n\\n\\tTwo years of customer service experience.  \\n\\tMinimum typing speed of 30 wpm. \\n\\tExhibit proficiency in Windows based programs.  Bilingual (Spanish and English) highly preferred to meet the diverse needs of the community.   \\n\\tComplete ACT Service Training as required by FCASV within the first two weeks of employment. \\n\\tPreferred qualifications: Degree or pursuing a Bachelor’s Degree in Social Services related field of study.  \\n\\n\\nKnowledge, Skills and Abilities \\n\\n\\n\\tAbility to communicate, train and provide direction to staff, volunteers, and co-workers. \\n\\tKnowledge of office procedures and practices. \\n\\tKnowledge and compliance with policies and procedures of the agency. \\n\\tUnderstanding of various methods of data collections and the importance of accurate data collection. \\n\\tKnowledge of the principles and techniques of verbal and written communication. \\n\\tKnowledge of basic office equipment. \\n\\tKnowledge of and compliance with HIPAA regulations. \\n\\tSensitivity to needs of clients, especially mental health issues and victim needs. \\n\\tAbility to prepare correspondence and reports neatly and accurately. \\n\\tAbility to perform basic arithmetic calculations. \\n\\tAbility to understand and apply policies and procedures. \\n\\tAbility to complete work independently, accurately, and completely. \\n\\tAbility to communicate effectively both verbally and in writing. \\n\\tAbility to establish and maintain effective working relationships with others. \\n\\tSkill in operation of a variety of computer software applications, including Word, Access, Excel, and various database programs. \\n\\n\\nPhysical Demands/Working Conditions \\n\\nPhysical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position requires good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use keyboard. These tasks may be somewhat complex in nature and may be broad in objective with integration of diverse functions.  This position performs duties of average difficulty requiring reasonable initiative and independent judgment under general supervision.  \\n\\n Working Conditions: Work is performed indoors, but on occasion will require the use of one’s personal automobile to travel to meetings or other office locations and could be exposed to changing weather. The noise level is moderate but can often get very busy. \\n\\nTravel: Occasional \\n\\nHours: Must be able to work flexible schedule, including afternoon, early evening, and Saturday hours.  \\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to  actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1106 Nikki View Drive\",\"addressLocality\":\"Brandon\",\"addressRegion\":\"FL\",\"postalCode\":33511,\"addressCountry\":\"USA\"}},\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
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    "jobTitle": "Client Representative",
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    "locations": "Brandon - Brandon, FL 33511",
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    "description": "Position Summary \n\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexu...",
    "positionType": "Full Time"
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