Service Desk Support Analyst

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  "source_hash": "db449810ddbf4aac19b162586bd8f36aff970c1cb827ddd13ac249a98303fcfc",
  "last_changed_at": "2026-06-09T09:54:43.425Z",
  "active_status": "active"
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  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Georgia, Arnall Golden Gregory, LLP, Atlanta, GA, United States",
    "city": "Atlanta",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
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  "inferred_at": "2026-06-21T10:20:43.322Z",
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    "language": "en",
    "location": {
      "raw": "Georgia, Arnall Golden Gregory, LLP, Atlanta, GA, United States",
      "city": "Atlanta",
      "region": "GA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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{}

{
  "Id": "7547feac-b17b-47cb-8979-9847df0d7005",
  "Title": "Service Desk Support Analyst",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "5f0c3f01-d5c6-5daf-a513-326752e1ace4",
      "Address": {
        "City": "Atlanta",
        "Line1": "171 17th Street",
        "Line2": "Suite 2100",
        "State": {
          "Code": "GA",
          "Name": "Georgia"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "30363"
      },
      "Coordinates": {
        "Latitude": 33.79125648173695,
        "Longitude": -84.39407700885997
      },
      "DisplayName": false,
      "LocalizedName": "Arnall Golden Gregory, LLP",
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": "171 17th Street, NW, Suite 2100, Atlanta, GA 30363",
      "DisplayStreetAddress": false,
      "LocalizedDescription": "Georgia"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-06-08T15:19:51.793Z",
  "JobCategoryName": "Administrative Support Staff",
  "JobLocationType": null,
  "OpportunityType": 0,
  "BriefDescription": "The Service Desk Analyst is responsible for providing technical support to attorneys and business staff across the Firm's current and future office locations. This role delivers both remote and deskside support, resolves hardware and software issues, documents work thoroughly in the Firm's ITSM platform, and helps ensure a high level of service for a professional legal user base. The analyst plays a critical role in managing the escalation process for support issues. In addition, the Service Desk Analyst will have significant exposure to high-level partners at the firm with critical issues.",
  "MatchedLocations": [],
  "RequisitionNumber": "SERVI001215"
}