Remote Customer Service Representative

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  "last_changed_at": "2026-05-30T05:52:19.508Z",
  "active_status": "active"
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  "language": "en",
  "location": {
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    "country": "Philippines",
    "is_remote": true,
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  "inferred_at": "2026-06-06T08:47:03.782Z",
  "launch_scope": {
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    "included": true,
    "location": {
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    "countries": [
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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  "list_job": {
    "id": "57",
    "isRemote": null,
    "location": {
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    "atsLocation": {
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      "state": null,
      "country": "Philippines",
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    "departmentId": "18672",
    "locationType": "1",
    "jobOpeningName": "Remote Customer Service Representative",
    "departmentLabel": "Ready Roles",
    "employmentStatusLabel": "Contractor"
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  "detail_job_opening": {
    "location": {
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    },
    "datePosted": "2025-07-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": "Philippines",
      "countryId": "169"
    },
    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Position Overview</span></p>\n<p><span style=\"font-size: 10pt\">At Ready Roles, we don’t just fill positions—we build lasting, impactful careers. As a Remote Customer Service Representative, you’ll be the front line of communication for a U.S.-based company, helping clients resolve issues, answering questions, and ensuring a smooth and supportive experience. You’ll play a key role in maintaining customer satisfaction and loyalty by offering thoughtful, prompt, and professional support.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">We are currently prioritizing candidates with hands-on experience in Billing and Claims</span><span style=\"font-size: 10pt\">, as this role will heavily involve handling payment concerns, invoice inquiries, and resolving customer service issues related to claims or service disputes.</span></p>\n<p><span style=\"font-size: 10pt\">This role is perfect for someone who is empathetic, patient, tech-savvy, and thrives in a people-centered environment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Join Ready Roles?</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">A Career Path, Not Just a Job</span><span style=\"font-size: 10pt\"> – This isn’t a stepping-stone; it’s a role designed for long-term growth. We’re looking for candidates who are eager to build a stable career with a supportive company that invests in their future.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Independence and Opportunity to Lead</span><span style=\"font-size: 10pt\"> – Our clients want self-driven professionals who take ownership of issues, think critically, and go the extra mile to delight customers.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Respectful, Growth-Focused Clients</span><span style=\"font-size: 10pt\"> – We only partner with companies that prioritize a strong customer experience and invest in high-performing support teams.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">1. Customer Support &amp; Communication</span></p>\n<p><span style=\"font-size: 10pt\">Respond to customer inquiries via phone, email, live chat, or messaging platforms</span></p>\n<p><span style=\"font-size: 10pt\">Assist with order status, product information, </span><span style=\"font-size: 10pt; font-weight: bold\">billing concerns, and claims-related inquiries</span></p>\n<p><span style=\"font-size: 10pt\">Maintain accurate records of interactions and follow up to ensure customer satisfaction</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">2. Billing &amp; Claims Handling (Priority Focus)</span></p>\n<p><span style=\"font-size: 10pt\">Handle billing inquiries, invoice clarifications, and payment follow-ups</span></p>\n<p><span style=\"font-size: 10pt\">Resolve customer complaints related to service issues, damages, or claims</span></p>\n<p><span style=\"font-size: 10pt\">Coordinate with internal teams to ensure timely resolution of claims cases</span></p>\n<p><span style=\"font-size: 10pt\">Ensure accurate documentation and tracking of all billing and claims interactions</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">3. Problem Solving &amp; Escalation</span></p>\n<p><span style=\"font-size: 10pt\">Identify issues, troubleshoot problems, and escalate when necessary</span></p>\n<p><span style=\"font-size: 10pt\">Proactively resolve customer concerns using sound judgment and empathy</span></p>\n<p><span style=\"font-size: 10pt\">Deliver solutions aligned with company policies while maintaining a positive experience</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">4. System &amp; Data Management</span></p>\n<p><span style=\"font-size: 10pt\">Use CRM systems to log interactions, track issues, and update records</span></p>\n<p><span style=\"font-size: 10pt\">Maintain knowledge of products, services, and policies</span></p>\n<p><span style=\"font-size: 10pt\">Follow SOPs and contribute to improving internal documentation</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What We’re Looking For</span></p>\n<p><span style=\"font-size: 10pt\">At least 1 year of customer service experience (preferably with U.S.-based clients)</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Proven experience in Billing and/or Claims handling is strongly preferred</span></p>\n<p><span style=\"font-size: 10pt\">Excellent verbal and written English communication skills</span></p>\n<p><span style=\"font-size: 10pt\">Experience with CRM/support tools (Zendesk, Freshdesk, HubSpot, etc.)</span></p>\n<p><span style=\"font-size: 10pt\">Strong problem-solving skills and attention to detail</span></p>\n<p><span style=\"font-size: 10pt\">Ability to remain calm under pressure and handle customer concerns professionally</span></p>\n<p><span style=\"font-size: 10pt\">Friendly, empathetic, and professional communication style</span></p>\n<p><span style=\"font-size: 10pt\">Tech-savvy and quick to learn new tools</span></p>\n<p><span style=\"font-size: 10pt\">Self-driven and proactive mindset</span></p>\n<p><span style=\"font-size: 10pt\">Commitment to long-term growth and stability</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Qualifications</span></p>\n<p><span style=\"font-size: 10pt\">Experience handling billing disputes, payment follow-ups, or claims resolution is a strong advantage</span></p>\n<p><span style=\"font-size: 10pt\">Ability to manage sensitive customer situations with professionalism and accuracy</span></p>\n<p><span style=\"font-size: 10pt\">Strong communication skills across internal teams and customers</span></p>\n<p><span style=\"font-size: 10pt\">Resourceful, solution-oriented, and highly accountable</span></p>\n<p><span style=\"font-size: 10pt\">Growth-minded and motivated to build a long-term career</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You Can Expect from Ready Roles</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Clear Growth Path and Scalable Compensation</span><span style=\"font-size: 10pt\"> – As the business grows, so will your role and compensation.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Supportive, Stable Environment</span><span style=\"font-size: 10pt\"> – Work with respectful, growth-focused clients committed to long-term success.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Training and Development</span><span style=\"font-size: 10pt\"> – Continuous learning, onboarding support, and ongoing guidance to help you succeed.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Our Clients Depend on Us</span></p>\n<p><span style=\"font-size: 10pt\">Our clients are ambitious business owners who rely on Ready Roles to help them scale. They need reliable, proactive professionals who can handle customer concerns—especially </span><span style=\"font-size: 10pt; font-weight: bold\">billing and claims issues</span><span style=\"font-size: 10pt\">—with accuracy, urgency, and professionalism.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Apply Today</span></p>\n<p><span style=\"font-size: 10pt\">If you have experience in </span><span style=\"font-size: 10pt; font-weight: bold\">customer support, billing, and claims</span><span style=\"font-size: 10pt\">, and you’re ready to build a long-term career with growth and stability, we’d love to hear from you.</span></p>",
    "compensation": "$5-$7 per hour",
    "departmentId": "18672",
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    "jobOpeningName": "Remote Customer Service Representative",
    "departmentLabel": "Ready Roles",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://bigleaguemovers.bamboohr.com/careers/57",
    "employmentStatusLabel": "Contractor"
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