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Customer Service Manager

Iazbqy Fa Ocs Oraclecloud Com CX 1 · Petersburg, VA, United States; Petersburg Container, North Dinwiddie, VA, US · On Site · Active · $69,500–$92,600 / day · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyIazbqy Fa Ocs Oraclecloud Com CX 1
TitleCustomer Service Manager
Normalized title-
Department / team-
LocationPetersburg, VA, United States
Work modelOn Site
Employment typeFull Time
Salary$69,500–$92,600 / day
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-15 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Iazbqy Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Petersburg.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyIazbqy Fa Ocs Oraclecloud Com CX 1
Source0eabdff2-4cdc-498b-87eb-2afbeb1a11dc
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Position Title: Customer Service Manager Pay Rate: $69,500 - $92,600 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan. Category/Shift: Salaried/Full-Time/Onsite Physical Location: 2333 Wells Rd. Petersburg, VA 23805 The Job You Will Perform: Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. The Skills You Will Bring: High school diploma or GED Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience. Preferred computer data-entry experience Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred. Builds Effective Teams Collaborates Customer focus Decision quality Directs Work Drives Engagement Ensures Accountability Manages conflict Company The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets The Career You Will Build: Leadership training, promotional opportunities The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join: International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (877) 973-3919.

Full job record

Job ID6c31b41a3a0be23bf5af186eb728eeea789b8b84
Org ID70520f5b-9afb-4e74-9ac5-8d7a9327fabe
Source ID0eabdff2-4cdc-498b-87eb-2afbeb1a11dc
Board ID0eabdff2-4cdc-498b-87eb-2afbeb1a11dc
Provideroracle_hcm
Provider Job Key2000463
TitleCustomer Service Manager
Normalized Title—
Statusactive
Activeyes
Location TextPetersburg, VA, United States; Petersburg Container, North Dinwiddie, VA, US
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionVA
CityPetersburg
Salary RawDescription Position Title: Customer Service Manager Pay Rate: $69,500 - $92,600 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan. Category/Shift: Salaried/Full-Time/Onsite Physical Location: 2333 Wells Rd. Petersburg, VA 23805 The Job You Will Perform: Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. The Skills You Will Bring: High school diploma or GED Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience. Preferred computer data-entry experience Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred. Builds Effective Teams Collaborates Customer focus Decision quality Directs Work Drives Engagement Ensures Accountability Manages conflict Company The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets The Career You Will Build: Leadership training, promotional opportunities The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join: International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (877) 973-3919.
Salary Min69,500
Salary Max92,600
Salary CurrencyUSD
Salary Periodday
Source URLhttps://iazbqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2000463
Apply URLhttps://iazbqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2000463
First Seen At2026-05-31 17:56:26Z
Last Seen At2026-06-06 19:08:26Z
Last Checked At2026-06-06 19:08:26Z
Last Changed At2026-05-31 17:56:26Z
Inactive At—
Source Posted At2026-05-15 12:23:05Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=iazbqy.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-07-51-574Z-1c81bb525b599741ef66d6d3c9efb4e2015c3b023f418e7089b1cbfdc4aa17f3.json
Event Fields
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Extensions
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Native Structured
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Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.</span></i><span>&nbsp;</span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;\"><span>&nbsp;</span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"color:#2E6D66;\"><span style=\"font-size:11.0pt;\"><strong>Category/Shift:&nbsp;&nbsp;</strong></span></span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;\"><span>Salaried/Full-Time/Onsite&nbsp;</span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;\"><span>&nbsp;</span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"color:#2E6D66;\"><span style=\"font-size:11.0pt;\"><strong>Physical Location:&nbsp;</strong></span></span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;\"><span>2333 Wells Rd.&nbsp;</span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;\"><span>Petersburg, VA 23805&nbsp;</span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;\"><span>&nbsp;</span></p><p style=\"line-height:normal;margin-bottom:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"color:#2E6D66;\"><span style=\"font-size:11.0pt;\"><strong>The Job You Will Perform:&nbsp;&nbsp;</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Responsible for providing overall direction and leadership to the customer support team.&nbsp;&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.&nbsp;&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Act as a front-line decision maker, managing major and significant customer accounts; 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or equivalent combination of education and experience.&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Preferred computer data-entry experience&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry&nbsp;strongly preferred.</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Builds Effective Teams&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Collaborates&nbsp;&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Customer focus&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Decision quality&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Directs Work&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Drives Engagement&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Ensures Accountability&nbsp;</span></li><li style=\"line-height:normal;margin-bottom:0in;margin-top:0in;tab-stops:list .5in;\"><span>Manages conflict&nbsp;</span></li></ul>",
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    "CorporateDescriptionStr": "<b>The Benefits You Will Enjoy:</b>\n<br>\n<div>\n International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education &amp; Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets\n</div>\n<br><b>The Career You Will Build:</b>\n<br>\n Leadership training, promotional opportunities \n<br>\n<br><b>The Impact You Will Make:</b>\n<br>\n We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP. \n<br>\n<br><b>The Culture You Will Experience:</b>\n<div>\n <span style=\"font-style:inherit;font-weight:inherit\">International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.</span>\n <div style=\"border:0px;margin:0px;padding:0px\">\n  <p style=\"margin:0px\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;margin:0px;padding:0px\">&nbsp;</span></p>\n </div>\n <div>\n  <b>The Company You Will Join:</b>\n </div>\n <div>\n  International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.\n </div>\n <div>\n  <br>\n </div>\n <div>\n  International Paper is an Equal Opportunity/Affirmative Action Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.&nbsp; International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (877) 973-3919.\n </div>\n <div>\n  <br>\n </div>\n</div>",
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