Bilingual Spanish Intake and credentialing Specialist (Full-Time) – Rio Rancho / Albuquerque

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    "location": {
      "city": "Albuquerque",
      "state": "New Mexico",
      "postalCode": "87107",
      "addressCountry": "United States"
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    "datePosted": "2026-04-23",
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    "description": "<p><span style=\"font-weight: bold\"><span><span><span>Bilingual Spanish</span> Front Office, Intake &amp; Credentialing Specialist (Full-Time) – Rio Rancho / Albuquerque</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About Us</span></span></span><span> </span></p>\n<p><span><span>At </span></span><span style=\"font-weight: bold\"><span><span>The Community Lighthouse</span></span></span><span><span>, our mission is </span></span><span><span>healing</span><span> the world, one child at a time</span></span><span><span>. We empower children and families through education, connection, and trauma-informed care. We work hard, support one another, and </span><span>maintain</span><span> a positive, playful team culture where people genuinely enjoy coming to work.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About the Role</span></span></span><span> </span></p>\n<p><span><span>We are </span><span>seeking</span><span> a </span></span><span style=\"font-weight: bold\"><span><span>friendly, organized, and experienced Front Office, Intake &amp; Specialist with credentialing experience </span></span></span><span><span>to serve as the welcoming face of our clinic while supporting critical administrative functions behind the scenes.</span></span><span> </span></p>\n<p><span><span>This </span><span>role will support both our </span></span><span style=\"font-weight: bold\"><span><span>Albuquerque and upcoming Rio Rancho locations. </span></span></span><span><span>Flexibility to work between </span><span>locations is</span><span> </span><span>required</span><span>. This position </span></span><br><span><span>is a blend of </span></span><span style=\"font-weight: bold\"><span><span>front office operations and administrative </span><span>expertise</span></span></span><span><span>, requiring prior experience in </span></span><span style=\"font-weight: bold\"><span><span>intake and credentialing</span></span></span><span><span>. </span><span>You’ll</span><span> play a key role in ensuring a smooth client experience while helping </span><span>maintain</span><span> compliance and efficient onboarding processes.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Why </span><span>You’ll</span><span> Love Working Here</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Supportive, team-based culture with regular check-ins</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Meaningful work supporting children and families</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Opportunity to use and grow your administrative skillset</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Hybrid flexibility with in-office connection</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Positive, collaborative work environment</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>You’ll</span><span> Do</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Front Office Responsibilities</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Greet and check in clients, creating a warm and welcoming environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage front desk operations and daily office flow</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Answer phones, schedule appointments, and respond to inquiries</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support end-of-day responsibilities, including </span></span><span style=\"font-weight: bold\"><span><span>closing the office</span></span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Intake Coordination</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Manage new client referrals and onboarding process</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Communicate with families to gather required documentation</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Verify eligibility and ensure </span><span>timely</span><span> access to services</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate with clinical teams to assign services</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Support Credentialing &amp; Compliance When needed </span></span></span></p>\n<ul>\n<li><span><span>Maintain and track provider credentialing and re-credentialing</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure compliance with payer and regulatory requirements</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prepare and </span><span>submit</span><span> credentialing applications</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor </span><span>expiration</span><span> dates and </span><span>maintain</span><span> </span><span>accurate</span><span> records</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Schedule</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Full-time, Monday–Friday</span><span> (with occasional Saturdays as needed)</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Must have </span></span><span style=\"font-weight: bold\"><span><span>evening availability up to 7:15 PM</span></span></span><span><span> (this role may </span><span>be responsible for</span><span> closing the office)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>In office role with required front desk coverage; not a remote position.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Minimum</span><span> Requirements</span></span></span><span> </span></p>\n<ul>\n<li><span><span>1–2 years of </span></span><span style=\"font-weight: bold\"><span><span>front office, intake, and credentialing experience</span></span></span><span><span> (healthcare or behavioral health)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong organizational and documentation skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent communication and customer service skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to manage multiple priorities in a fast-paced environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Professional, dependable, and team-oriented</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Reliable transportation</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Qualifications</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Experience in behavioral health or medical settings</span></span><span> (Required)</span></li>\n</ul>\n<ul>\n<li><span><span>Familiarity with insurance verification and payer requirements</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Spanish-speaking is a plus</span></span><span> </span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Pay</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">$22 to $26 an hour based on experience </span></li>\n<li><span style=\"font-weight: bold\">+$2 an hour for bilingual Spanish </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Benefits</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Paid Training</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Work-Life Balance</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Supportive Culture</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Growth Opportunities</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Diversity, Equity &amp; Inclusion Focus</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Up to </span></span><span style=\"font-weight: bold\"><span><span>3.5 Weeks PTO + Paid Sick Leave</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>6 Paid Holidays</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Medical, Dental, Vision, and Life Insurance</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Paid </span><span>Maternity Leave</span></span></span><span> (after 1 year of employment)</span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>401(k) with 4% Match</span></span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Discounted Gym Membership</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Join Us</span></span></span><span> </span></p>\n<p><span><span>If you enjoy being the first friendly face people see, thrive in an organized environment, and bring experience in intake and credentialing—</span></span><span style=\"font-weight: bold\"><span><span>we’d</span><span> love to meet you.</span></span></span><span> </span></p>\n<p><span><span>Not sure if you qualify? Apply anyway—</span><span>we’re</span><span> happy to review your experience.</span></span><span> </span></p>\n<p><br><br></p>\n<p><span><span style=\"color: rgb(72, 65, 63); font-size: 12pt\">#IND1</span></span></p>\n<p><span> </span></p>",
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